Furniture Village - High Wycombe Reviews 

I purchased a mattress over a £1000, yet the description provided is very misleading as mattress should have expanded within 4hrs, went back to the store with photos and was told to wait a week, still not much difference, height of mattress was between 20-24cm when should have been 29cm, went back to the store and was told to go through customer care on the phone instead. After being passed from person to person and sending numerous photos online, finally got in contact with Chandani who was literally the only one that actually helped to get this resolved and now I finally have received a refund. I made the purchase Nov 10 2025 and it’s now 15/3/2026. Not only that it actually states online, if you make a purchase in store to go back to the store for any issues.

Clarence in High Wycombe was excellent: very informative, gave us space and offered a good service. The products are high quality. I bought a couple of double beds a few years ago from there, which have been great, so I’ve now bought a king size bed knowing the quality can be trusted.

Good products good service always with a smile highly recommended.

Went to the Slough Branch and had good customer service, they did not have any Parker Knoll to look at so we went to the High Wycombe branch which did have but only one three piece suite on show which was a little old fashioned, but ! we found a suitable lovely three piece suite with and a good choice of different materials and colour to choose from

Nadia jani knew exactly how to help me and made all the choices really easy

I had the best experience as the staff serving us was very helpful, patient and friendly called Neil

Nadia Jani is always helpful and pleasant to deal with. Nothing is too much trouble.

Very friendly and helpful.

Visit made on 01/03 - fantastic service from Neil - no question was too much, and after sales cust service has been super helpful too!

Good range of items available for our needs.

Polite, professional and informative sharing of information without being pushy. Well done. Will visit again.

From the moment we walked in, Niall treated us like family. His welcome was genuine and sincere, and it immediately set the tone for an exceptional experience. He took the time to really listen to our needs—never rushed, never assuming—just patient, attentive, and genuinely interested in helping us find the right fit.

What stood out even more were the thoughtful, meaningful suggestions he offered. It was clear he knows his products inside and out, and his pride in the company shines through in everything he does. His knowledge wasn’t just impressive; it made us feel confident and supported throughout the entire process.

Outstanding service like this is rare. We left feeling valued, understood, and truly cared for. Highly recommended!

I was made to feel welcome and once I had explained to Omar my requirements he showed me my options. Omar fully explained everything about the sofa beds and demonstrated how they worked. Omar also helped me to decipher my own scribbled measurements. Omar gave me all the time I needed to make my choice.

Went today with an idea of what we wanted - Omar at High Wycombe was really helpful in ordering our sofa and dining table - attentive, knew what would meet what we wanted and allowed us time to consider and discuss. Present enough to be helpful without feeling pushed. The children were entertained with some colouring whilst we finalized choices.
When we got home we realized we had the wrong table and chair legs colour on the order - 2 calls to store and told all was corrected (quickly with no issues). Only improvement would be if a new invoice / receipt could be emailed so I have confirmation of the changes my side to see.
Waiting 9 weeks for delivery is no problem - but means I can't comment on quality of products or delivery service at this point.

Very polite, friendly staff who gave us the help when we needed it.

The wardrobe is good however, the door finish delivered was not the one specified in my order. This was disappointing after 12 week of delivery waiting period we were patiently looking forward to organise and enjoy the new wardrobe but have to wait another 12 weeks of delivery time for the replacement of correct finish. Sadly this has ruined the experience of new wardrobe! Updated 12/03 - The replacement doors now delivered and fixed but sadly they does not have soft close feature and don't close properly as they should as per original wardrobe.

Patient and knowledgeable sales person. Gave good advice. Friendly and personable

Nile, who served us, showed us various products, he wasn’t at all pushy, but at the same time was extremely thorough and clear about the different types of product. We selected one and were very happy with the price. The service was excellent and we’ll definitely be returning for our next furniture purchase.

Very good customer service

Excellent service from Neil Stringer and a lovely gentleman in beds section