Furniture Village - Milton Keynes Reviews 

Ace especially & Rob were very helpful- helped us in making our decision quickly, aiding us fully through the process & making the process smooth

Peter was great. Took time to take us through available options. Great sales person

Stephen explained everything in clear plain English so we understood exactly what we were purchasing and the total cost of the furniture. Ordering was very simple and easily explained what the terms and conditions were. Nothing was hurried and we felt completely at ease with Stephen informing us of what time possible delivery and actual cost of the agreement.

Customer service in the shop was brilliant, we had a great member of staff look after us and it felt like absolutely everything we needed and wanted was sorted out and answered then and there. The service in the shop itself was absolutely brilliant!

CUSTOMER SERVICE AFTER THE PURCHASE WAS SHOCKING!! Our order got pushed back about 3 weeks which is no problem at all I understand there may be issues. We then got a call on Friday to say our sofa and chair was ready for delivery and would be delivered on Tuesday, brilliant. I then got a voicemail on Monday to say this is now not possible and to call back to understand why this was. I called back and was told the sofa would now be delivered on Thursday. I explained I had already sold our old sofa in preparation for the delivery on Tuesday. I was greeted by a “I couldn’t care less” attitude by the person I spoke to. I asked how this had happened and the fact we would now be without a sofa until Thursday. Again was greeted with the exact same attitude, not once did the staff member apologise, or show any kind of understanding.

I understand completely there may be issues along the way and am happy to accommodate them, but the sheer lack of care from the staff member I spoke to made the whole experience rubbish, it was like speaking to a grumpy teenager who didn’t give a damn.

The deliver itself was good, I received a time slot before and was updated via the app and email/text. The sofa arrived all okay, delivery lads were helpful and friendly. We’re happy to put it where I needed and set it all up and demo’d how the electrics worked. Delivery was spot on.

As a whole 3 stars given due to the general customer service after purchase. I never write these reviews but felt it necessary after we had spent about 3.5k on a sofa and chair and got made to feel like idiots past purchase.

Product we were looking for at a good price. Great service, advice when we needed, rather than 'jumped' on. Kieran was great.

Liam was very knowledgeable and helpful. Wasn’t pushy which was very refreshing

Customer service was excellent, staff member was very patient and helpful

Good salesmen in store and great delivery team, poor communications in between, took me to call the store to find out the sofa was in the warehouse and ready for delivery, all happen very quick after the call to your credit

Staff were honest and helpful, and made sure we were happy with our purchase and felt like we were being looked after. They explained really well how to look after the furniture we bought.

The sales person Stephen cooper was informative and knowledgeable on the items that we chose and made the sale straight forward in a relaxed manner, would recommend.

Delayed delivery after delivery.
Customer service was and is awful.
Original order placed four months ago.
OK fine you might except a delay in the delivery but to be told 12hrs before is just not acceptable.
The first delay we were given a good 2 weeks notice so we managed to delayed the fitting of the new carpet. A quick phone call four days before the arranged second delivery to confirm all is ok…”yes all is good” “are you sure I ask as it’s a bank holiday weekend” “Yes 100% fine”. Old sofa now gone all carpets uplifted and gone, the day before arranged delivery carpet fitters in a fitted a new carpet down…Then the lies started. A phone call received whilst the carpet is being fitted to say the sofa will not be delivered tomorrow, (was told a slight delay of 4 days, now that’s lie number 3) I was then told that the sofa is not due into the company warehouse so why was I given a date before item arrived in warehouse? ( I called it a fob off date).. Asked for a manager to call me (never did) asked for a head office contact (not available to the general public) sales lady from Milton Keynes escalated my complaint but still no contact from anyone…over £3000 spent and it’s been a nightmare. Going to cancel my order and go elsewhere. NO customer service or support. You have been warned

Amazing service from Stephen yesterday when we ordered our furniture. Would recommend 100% to get it done with him

We recently completed the purchase of our new sofa at Furniture Village Milton Keynes and wanted to say a huge thank you to Stephen for all his help throughout the process.

He was warm, friendly and genuinely helpful from start to finish — never pushy or salesy, which we really appreciated. His knowledge of the different fabrics, sizes, comfort levels and durability options was excellent, and he explained everything in a very down-to-earth, easy to understand way.

What really stood out was how he gave real-life examples of how other customers had used and chosen different products, which made the whole process feel much more personal and practical.

A really positive experience and fantastic customer service. Thank you Stephen!

Stephen was very very helpful but not pushy. A very likeable sales person.

Have not been into a furniture shop for quite a number of years and what impressed me I was not pressured has soon has I walk into the store Frank said after I had walked around looking if you need help just let me know that went down very well with me I fell in love with a gorgeous corner sofa took measuments went home to make sure it would fit and I bought it the next day lovely store I would recommend to anyone to shop there

So far so good order placed - Scott at Milton Keynes very helpful knowledgable and personable. Pleasant to do business with. Now just to wait!

We have had a nightmare but after speaking with Khadija who has been a complete star in explaining what steps/options to take. Khadija has excellent customer service experience and a great asset to your organisation.

Our sale guy Peter very helpful and patient
Nothing was to much trouble

Ace was very friendly and knowledgeable about the product quality.