Furniture Village - Poole Reviews 

1,869
TrustScore 5 out of 5

4.8

Wessex Gate Retail Park, Broadstone Way, BH15 3TE Poole, GB


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Rated 5 out of 5 stars

There was plenty of choice at the store and the salesman was very knowledgeable without being pushy. Furniture Village is our favourite store for Furniture needs, we have used the store a lot over th... See more

Rated 5 out of 5 stars

Shopping here again after purchasing previously, at the Poole Store, with Sharon, came in again Today for a mattress, again Sharon served us .. very knowledgeable, friendly helpful, and upsold to u... See more

Rated 5 out of 5 stars

Within this retail park are 3 furniture stores and rightly we visited each looking for a new sofa. However, prior to arriving Furniture Village was not on our list to find our new sofa. Yet, the quali... See more

Rated 5 out of 5 stars

Dan was friendly and knowledgeable. He gave us all the information we needed and left us to make our own decision about which bed and base we bought. He talked us through the contract and made sure we... See more


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  • Wessex Gate Retail Park, Broadstone Way, BH15 3TE, Poole, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,869)

65,009 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful Staff and Great Products.

The staff were really helpful. The product selection was great, and the quality met my expectations. Everything went smoothly, from the purchase process to the delivery.

June 13, 2026
Rated 5 out of 5 stars

Great experience

Great experience with good communication from day of ordering through to delivery. Ricky and Ali delivered in the time frame, set the sofa up for me, made sure I was happy with it all. Really friendly delivery guys which you don’t seem to get so often these days . Sofa is fab

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

We always try and have an affair by…

We always try and have an affair by looking elsewhere. But we always circle back and come back to Furniture Village. The Customer Services always exceptional you are always welcomed when you walk through that door no matter who’s working it is exceptional customer service and the way that they look after you plus the feel of the Place offering you a coffee/quality of the product products that you offer and how efficient you are from the minute you sit down and discuss what you want/payment/delivery/keeping in touch with you as a customer is all exceptional from start to finish and that that’s why we keep coming back to you. We’ve got Beds lounge Furniture a recent new Sofa and now we’re about to do a complete new redecoration of the House And and we will get everything from you.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Paul was really helpful, showed us a lot of different options and spent a lot of time with us working out the best configuration for a corner sofa to fit our space

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

A very pleasant experience at Furniture Village, Poole.

A very pleasant experience entering the store to find plenty of items to see. We are old customers of the store and have always been highly satisfied with the service here. The store is clean and well laid out. The staff are friendly and very helpful. We quickly found exactly what we needed and we were looked after by Raymond who dealt with our order most efficiently.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Sharon was knowledgeable helpful and not pushy which made us glad to give her our custom. The product selection was great and reasonable prices.

June 7, 2026
Rated 5 out of 5 stars

amazing service

Ricky and Paul were amazing and very professional at putting my new bed up 3 floors. Furniture Village Poole have been very accommodating when it came to the delivery time. I cannot recommend them enough
Thank you to all from the customer service team to Ricky and Paul the delivery team

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Ricky and Paul

Ricky and Paul, delivered our new sofa and stool today. They were both extremely polite and helpful. We are currently refurbishing our property and therefore wanted to leave the wrapping on the sofa and stool; this meant we were unable to check both items. They said that it wasn’t a problem, and they would make a note on our delivery that we were renovating the house so sofa and stool was unchecked. They were both very helpful.

June 2, 2026
Unprompted review

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