Furniture Village - Telford Reviews 

2,320
•
TrustScore 5 out of 5

4.9

Telford Forge Retail Park, Colliers Way, TF3 4AG Telford, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wonderful customer service. My daughter and I had such a lovely experience at Furniture Village Telford. From the moment we set foot in the store, Jayne Sargeant looked after us. She carefully helped... See more

Rated 5 out of 5 stars

Tony was welcoming and very helpful. I originally purchased a corner sofa in 2004 from Steve Singh, the frame and most of the leather is still looking really good, the bits that arent are because we... See more

Rated 5 out of 5 stars

Amazing customer service! Jayne Sargeant at Furniture Village was an absolute joy. She greeted my Mum and I as we entered the store and led us up to the beds department. She was so friendly, really... See more

Rated 5 out of 5 stars

Had a brilliant experience at Furniture Village Telford. Jayne was amazing. She answered all our questions, was personable and helped us through the paperwork with ease and efficiency. Can’t comment o... See more


Company details


Contact info

  • Telford Forge Retail Park, Colliers Way, TF3 4AG, Telford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,320)

60,376 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Polite, tidy and professional delivery and assembly by Ant & Adam.

Explanation of controls and regular sofa maintenance explained.

A great service from instore sofa selection to delivery

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Nothing was too much trouble. Sales assistant very knowledgeable regarding product information. Sales assistant Will was a pleasure to deal with. Would not hesitate to buy from this retailer again.

July 19, 2026
Rated 5 out of 5 stars

Great experience in store and helpful staff

Great experience in store and Karen was super helpful with any questions we had. Found the perfect dining set for our needs and options for delivery - knowing it includes build and removal of any packaging waste for convenience and sustainability was an added bonus.

July 18, 2026
Rated 5 out of 5 stars

Brilliant customer service

Wow! my experience was great, especially as we were greeted by lovely friendly Gemma; who made us feel welcome from the moment we walked through the door. Thank you and the coffee was fabulous 👌

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Collect footstool

I popped along to my Telford store to collect a Leather footstool.
Tony was absolutely brilliant sorted everything and even talk it to the car for me couldn't ask for more a brilliant customer service Thankyou

July 7, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look