I found Fyfo quite by accident. The site was very easy to use and the prices keen - particularly like the photo magnify - allows you to get a close look before ordering that was a mahoosive help in... See more
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I bought 2 pairs of shoes here, arrived quickly, all in order. One pair had o be returned after 4 months as they were getting leaky, a manufacturing problem. Martin and Monica were very helpful and pa... See more
Placed order & paid online, received no correspondence whatsoever to confirm my order. 3 days later I received an email advising 1 of the items I had ordered was out of stock, even though it stated... See more
Ordered 2 pairs of shoes totally just under £100, received an order confirmation email but a week later still hadn't received a dispatch notice. Contacted the company who sent me 2 emails, the first... See more
Company replied
Company details
Written by the company
Based on 20+ years of expertise in the footwear industry, FYFO (Fit Your Feet Online) has grown from a small family-run business into a leading independent footwear retailer. We are dedicated to providing a comprehensive selection of shoes for men, women, and children, with a special focus on hard-to-find sizes and comfortable fits. We offer a diverse range from everyday essentials to specialist outdoor gear. We stock top global brands including Clarks, Skechers, Hush Puppies, Merrell, and Vionic. We pride ourselves on being "the destination for every foot," offering a wide variety of wide-fit options (E and EE), half sizes, and large men’s sizes (UK 13–15). As a technology-driven, research-focused company, we leverage innovative solutions to ensure a seamless shopping experience, competitive pricing, and fast delivery. We partner with brands that prioritise environmental responsibility, whilst we offer our own "FYFO" signature line, hand-picked by experts. At FYFO, our mission is to fit your fashion aspirations by delivering the right products at the right time. Whether you’re looking for seasonal style or practical comfort, we’ve got you covered.
Contact info
The Enterprise Centre, University Of East Anglia, NR4 7TJ, Norwich, United Kingdom
- sales@fyfo.co.uk
- www.fyfo.co.uk
3.7
Average
95 reviews
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Hasn’t replied to negative reviews
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great service, speedy delivery, fab communication
I would definitely recommend using FYFO. Smooth easy transaction from start to finish. I ordered my son some school shoes, which arrived within 2 days, with continuous updates regarding despatch etc. No complaints whatsoever. Many thanks.
August 28, 2012
Unprompted review
Quick delivery!
Cheap quick delivery good price for shoes couldn't fault the service
August 23, 2012
Unprompted review
Fast delivery.
First time buying from FYFO.
Would recommend to family and friends. Ordering was very easy and was impressed with how quickly my order was delivered.
August 7, 2012
Unprompted review
Fantastic service
Order despatched extremely quickly, excellent service would highly recommend!
August 3, 2012
Unprompted review
Excellent Service
Bought my boots on-line and they arrived exactly on time. Everything went to plan although the box was slightly crushed upon arrival but no damage inside. Altogether, in a nutshell, extremely pleased with the transaction.
July 19, 2012
Unprompted review
Faultless service, quality goods
I found Fyfo quite by accident. The site was very easy to use and the prices keen - particularly like the photo magnify - allows you to get a close look before ordering that was a mahoosive help in making my mind up.
I took the free shipping option that I was eligible for (3-5 days) and was pleasantly surprised that my new boots arrived within 3 days.
The boots are stunning and the quality superb. Drawing a few envious glances at work this week, so money very well spent! Thank-you Fyfo!
July 17, 2012
Unprompted review
beautiful shoes, beautiful posting, beautiful price!
They were cheap and posted so quickly as well as being beautiful shoes! Could not of asked for more :)
June 29, 2012
Unprompted review
Fantastic, effortless, superb service!
I placed my order late on the Wednesday afternoon. Received the dispatch notice on Thursday morning. And took delivery on the Friday morning. What a fantastic no fuss service.I wish all companies worked like FYFO! :-)
June 14, 2012
Unprompted review
Perfect
Ordered at the last minute for a birthday present and needed next day delivery on a Saturday. Had to pay more but it came and my daughter was thrilled. Thanks!
June 11, 2012
Unprompted review
Great website, fast delivery, Great products
May 30, 2012
Unprompted review
rubbish
The expense of returning shoe's was not made known of purchase, plus request was sent to yourselves regarding the purchase of shoe in another colour, had no reply even though i did ask many a time, hence i have no desire to purchase from you again as your customer service is not acceptable.
May 23, 2012
Unprompted review
Reply from FYFO | Fit Your Feet Online
Ms Shepherd
We are extremely sorry about the experience that you had while purchasing here with us at FYFO.
We are sorry about the confusion of the returns policy and we are currently updating our website now, to make it more clear to customers how our returns policy operates. As you may be aware from our site policies, for items which are returned to us we offer customers their choice of a different size, which is sent free of charge, or a full refund. In common with most online retailors we don't refund return costs for items which are as described, we do of course refund return costs when items are not as described and in contrast to many online retailers we never charge a re-stocking fee and we do in fact provide a full refund of the entire amount originally paid upons customers' request. Unfortunately, at this time, being a small business, we cannot absorb all of the returns costs for all of our customers, but we try to keep the costs as low as possible hence, providing free delivery on all UK orders.
I accept that your email query should have been answered quicker, however, we do not appear to have been contacted again after that first email nor did you speak with our customers services by phone. We would have been more than happy to recommend other colours and we provide both email and phone contact details on the site, a customer service representative is normally available during office hours and we also have an answerphone service in the event that there isn't a representative available.
However, We are glad to hear feedback whether positive or negative, as it only helps us to improve our company. So, we would like to thank you for voicing your disappointment and bringing this matter to our attention. We hope that even though you have had a bad experience shopping with us that you will consider buying from us again in the future.
Once again, our deepest apologies,
Kind Regards
Martin, Monica and the FYFO team
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