I had the best experience with G4S. Thomas Larsen, the specialist that came to evaluate the house, was very helpful and truly interested in finding out our needs. He went above and beyond when... See more
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From the very first meeting with Kasper Rabech, everything was professional and well understood. Installation was simple and he worked so quietly and I could even carry on working from home myself... See more
The order was completed very quickly and efficiently. The company representative, Thomas, installed the necessary equipment quickly, in the right places in the house for complete control. Everything i... See more
I had a terrible experience with G4S. It was ok in past years. However, from this year G4S started sending technicians to my business location without prior notice. After each unexpected visit, G4S... See more
Company details
Written by the company
En tyverialarm fra G4S kan sikre din familie mod indbrud og øge trygheden i hjemmet. Vi er glade for, at vi er danskernes foretrukne alarmselskab, og hver dag arbejder vores ca. 2.000 medarbejdere for at skabe sikkerhed, tryghed og tilfredse kunder.
Written by the company
Contact info
Roskildevej 157, 2620, Albertslund, Denmark
- 70 33 00 40
- kundeservice@dk.g4s.com
- www.g4s.dk
4.4
Excellent
10K reviews
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You can not trust this G4S.
You can not trust G4S.
You can not trust what G4S consultants say in their meetings with you.
They will tell you anything just to get you to sign a contract.
In 2019 was struggling to stay open, so when meeting with the G4S consultant, Lars, he wanted me to sign a contract for 36 months, I said no. I was worried I would need to close, so signing a 36 month contract made no sense.
He said if I close my shop I need to give 3 months notice, what he did not say, they attached the contract to the CVR number and not the shop.
As a single person company I use the CVR number for my different ventures. Eg I started as a multimedia design and then decided to open a kite shop and now going back to multimedia design.
Unfortunately after just making it through Corona, I finally have to close the shop. I proceeded to give 3 months notice but after not getting any reply about picking up the alarm system and then seeing I was being billed for extra months. I contacted G4S.
They informed me they will pick up the Alarm in 2022.
I tried multiple times to explain I am physically closing the shop now, on the 30 September 2021.
That the building owner will be getting the keys to the shop on the 30 of Sept.
They say there is nothing they can do, they will come get the alarm in 2022.
I contacted the consultant, who was first willing to help but is now telling me he can not do anything and saying he can not remember what he said. Where as me, when you are on the edge of closing your business you remember very clear.
So my conclusion is you can pay these thieves to take your money or you can take a chance that a random passer by will steal your products.
My experience is that taking the chance that a random passer buy will steal your stuff will be the cheaper option.
I highly recommend choosing another company, that takes responsibility for their mistakes and miss information.
September 28, 2021
Unprompted review
Reply from G4S Danmark
Hi Kite World Denmark
Thank you for your review and the conversation yesterday.
Unfortunately, we could not find a solution you found acceptable.
However, as we agreed on, we will contact you in the beginning of 2022 to find a date where we can come and pick up G4S´s alarm system.
Thank you for your time as a G4S customer.
Wishing you a pleasant day.
Kind regards
Björg, G4S
Extremely unprofessional service
Extremely unprofessional service. Worst customer service and total messy invoicing system. I am having so many issues with them. Worst of all they don't even bother to reply to inquiries or mails. Highly disapointed and will get rid of their service.
September 14, 2021
Unprompted review
Reply from G4S Danmark
Hi Umair
Thank you for your review and your time in the phone.
I´ve sent you an e-mail regarding your payments as promised.
If you have any further questions, you´re always welcome G4S customer service on 7033 0040.
Have a great day.
De bedste hilsener
Björg, G4S
Cant use it with animals in the House
Cant use it with animals in the House, my dog is activating it constantly.
So a waste of money
June 6, 2021
Unprompted review
Our company assets started missing and…
Our company assets started missing and it was really causing financial problem in the company and we went to hire G4S security personal. They are really doing a nice securing job at the company. No more missing of items.
May 13, 2021
Unprompted review
Reply from G4S Danmark
Hi Simon
First of all we would like to thank you for making this review and of course for the 5 stars as well.
We're happy to hear that you are satisfied with our service - a warm welcome to G4S.
For any question you may have, please call our Customer Service at 70330040, press 1.
We wish you a nice day.
Best regards,
Anja, G4S
So far so good!?
So far so good.
Alt start er vanskelig. Dog skal det siges at man skal måles på hvordan man håndterer en udfordring.
G4S har en customer service kultur der langt overgår Verisure hvor jeg tidligere var kunde. G4s er hjælpsome, fornuftige med en 'can do attitude'. Jeg håber det fortsætter for så fortsætter med at være kunde hos G4s. Keep it up guys because it is so refreshing to deal with a company that if nothing else appears to care about their customers and products. Thank you G4S.
April 26, 2021
Reply from G4S Danmark
Hej Mark
Tak for din anmeldelse og for at du vil dele din oplevelse.
Tak for de gode samtaler vi har haft, og jeg er glad for at vi har fundet en god løsning til dig.
Du kan kontakte teknisk support på telefon 70330040 tryk 3, såfremt du har behov for hjælp med anlægget.
Du ønskes en rigtig god dag.
De bedste hilsener
Tina, G4S
Intet at brokke mig over
Intet at brokke mig over, intet at juble over.
Det virker som set skal, og det er billigt
April 19, 2021
Reply from G4S Danmark
Hej Nicholai
Allerførst en tak for igen at ville fortælle om din oplevelse, din mening sætter vi stor pris på. Også en tak for de 4 flotte stjerner, de er vigtige for os.
Glæder os, at anlægget virker som det skal og at du finder prisniveauet passende.
Vi håber på et godt samarbejde.
Du ønskes en rigtig god dag.
De bedste hilsner
Anja, G4S
Super service
April 19, 2021
Reply from G4S Danmark
Hej Dan
Allerførst en stor tak for anmeldelsen og de 5 stjerner - det hele er noget vi sætter stor pris på.
Glæder os, at har haft en god serviceoplevelse - husk at du altid kan ringe til Teknisk Support på telefon 70330040, tryk 3.
Et stort, varmt velkommen som G4S, vi ser frem til et godt samarbejde.
Hav en rigtig god dag.
De bedste hilsner
Anja. G4S
High-tech-alarm til gunstig pris
April 18, 2021
Reply from G4S Danmark
Hej Finn
Mange tak for anmeldelsen og de 5 flotte stjerner, som vi sætter stor pris på.
Dejligt at du er glad for alarmen og er tilfreds med vores priser - tak fordi du valgte G4S.
Hav en rigtig dejlig dag.
De bedste hilsner
Anja, G4S
Doesn't deliver on peace of mind
Doesn't deliver on peace of mind
I rang and cancelled this service on October of 2020, and was shocked to find that as of March I was still being charged for the service.
Although I should have chased them, pressures of a newborn, Covid and Christmas meant it slipped my mind.
Ultimately when I rang again to cancel I was informed that:
- No evidence of my original call existed
- They could not see if I was using the alarm (I hadn't since I cancelled)
- I would need to provide evidence of the call to get a refund.
G4S is supposed to bring peace of mind to their customers, but their sloppy record keeping is frankly just one of the reasons I will not continue, and will not recommend, given their lack of decent logging in an organization that is meant to monitor people's homes.
TLDR; if they can't monitor their incoming calls, why should you pay them to monitor your home?
March 26, 2021
Unprompted review
Reply from G4S Danmark
Hi Paul
First of all, we will thank you for your review.
We sorry for the delay of this reply, unfortunately certain things needed to be checked before we could give you an proper answer.
As promised, an e-mail has been send to you.
Please call Customer Service for any question or comment to your subscription.
I wish you a wonderful day.
Best regards,
Anja, G4S
chasing a ghost for an offer
I have been chasing this company to give us an offer for our new property! Waiting time on their customer service call is insanely long. Every call I had to wait a minimum of 30 mins. They are losing many potential customers. I will definitely move my service somewhere else.
January 12, 2021
Unprompted review
Reply from G4S Danmark
Hi Sam
First of all, thank you for taking your time to talk when I called you today.
We're sorry to learn that you experienced long waiting time when you called us.
Unfortunately some days are more busy than others, but we do our best to improve our service on this point.
We're happy to hear that you have been contacted and we hope that you will remain a G4S customer.
I wish you a wonderful day.
Best regards,
Anja , G4S
Kundevenlig behandling
November 15, 2020
Reply from G4S Danmark
Hej Anders
Dejligt at du har haft en god oplevelse i forbindelse med installation af anlægget.
Tak fordi du ville tage dig tiden til at lave anmeldelsen og ikke mindst for de 5 stjerner - begge dele sætter vi stor pris på.
Du ønskes en rigtig god søndag aften.
De bedste hilsner
Caroline, G4S
Great friendly service
November 2, 2020
Reply from G4S Danmark
Hi Hendrik
Thanks for the review and the 5 great stars.
It is really good to read that you have received good and friendly service when you had your new alarm system installed.
Hope you have a very nice sunday evening.
Best regards
Caroline, G4S
Excellent service & delivery.
October 26, 2020
Reply from G4S Danmark
Hi Hadis
Thank you for your review. We are glad you would take the time to write to us, thank you for the 5 stars.
How wonderful it is to read that you have received a really good service. I hope you are really happy with your new alarm.
Have a nice day.
Best regards
Caroline
Reply from G4S Danmark
Hi Nima
Thank you very much for this positive review and of course the 5 stars. We're happy to read that you're so satisfied with the service that you have received.
We hope the alarm system will keep you safe, and that you will continue to stay a happy, satisfied customer.
Thank you for choosing G4S - a warm welcome.
Have a nice day.
Best regards
Caroline, G4S
Complete waste of money
Have had G4S security system in our apartment in Copenhagen for a few months now. During that time fire alarm went off once without a reason (went nearly deaf from trying to turn off the damn thing myself with a broom stick) and theft alarm went off once, again, without a reason. I walked into the apartment, the alarm started beeping, put my brick to the keypad, it did not register it, then I grabbed my husband's keys and used his brick, the keypad did not react to that either. The alarm went off, the siren rang for like 10 seconds and stopped itself. It's good it was me that was home at that point and not kids coming home from school, I was seriously stressed. We're not using the alarm anymore and basically paying for having the sticker on our door.
G4S, of course, are sorry about my experience and want 1200DKK to remove that stuff from my house. It has been nothing but stress and a complete waste of money.
Reply to G4S's reply:
Yes, I did sign a contract that said that in the event of cancellation we have to pay 1200DKK. But paying for cancelling something that never even worked in the first place is really unfair. It's like getting a rotten steak and having to pay to return it to the kitchen. Really poor customer experience.
September 9, 2020
Unprompted review
Reply from G4S Danmark
Hi Egle
Thank you for taking your time to make this review.
We're sorry to hear that you are not satisfied with the alarmsystem and the service you have received.
Sometimes electric equipment have technical errors, which unfortunately is a circumstance that we cannot prevent. We understand that it can be very annoying, and if we had been given the opportunity, we would of course have liked to reviewed the alarm system for errors.
Unfortunately, the subscription has been canceled. I therefore am sorry that we could not find a solution with you.
When ordering the alarm system, a contract and conditions are given to you. The conditions state that upon termination of the subscription, there is an administration fee of DKK 1,200. We are of course sorry that you have not been aware of this, but the conditions in the handed out conditions can unfortunately not be changed.
Despite the above, I wish you a good day, and I would like to thank you for the time you where customers at G4S.
Best Regards
Caroline, G4S
Fin og hurtig service for installation…
Fin og hurtig service for installation mv.
August 1, 2020
Unprompted review
Reply from G4S Danmark
Hej Inger-Lise
Glæder mig at læse, at du har fået en både fin og hurtig service i forbindelse med installationen af din nye alarm.
Mange tak fordi du tog dig tiden til at skrive denne anmeldelse, og tak for de 4 fine stjerner.
Håber du får en rigtig skøn dag.
De bedste hilsner
Caroline, G4S
impossible Cancellation
They are not doing terrible on customer service.Every time call center told me this is the last payment.Even though I stopped being their customer one year ago. Last time they ask me to pay the last invoice and I paid 1700 DKK.After this payment they sent a new one .Now they are saying they made a mistake and now you need to pay this one.Someone needs to protects us from G4S last invoices .Please send me whole payment list and my contract.my customer number was 4066844
June 12, 2020
Unprompted review
Reply from G4S Danmark
Hi Sinan
Thank you for the review and for sharing your experience.
I have sent you an email today. In this email I have specified your payments and sent a copy of your contract.
I hope the mail will give you an overview of the payments.
I wish you a nice day.
Best regards
Caroline, G4S
Tip top behandling
April 7, 2020
Unprompted review
Reply from G4S Danmark
Hej Gyda
Det glæder os at du har fået en tip top behandling som kunde hos G4S. Vi er altid glade for at høre fra vores kunder, tak for de 5 stjerner.
Håber du bliver glad for alarmsystemet og dets funktioner. Husk at du altid kan ringe til kundeservice på 70 33 00 40, hvis brug for hjælp skulle opstå.
Ønsker dig en rigtig god weekend.
De bedste hilsner
Caroline, G4S
Super god information om alarmsystemet…
Super god information om alarmsystemet virkelig god service super dygtig montør
March 17, 2020
Unprompted review
Reply from G4S Danmark
Hej Uglevej
Hvor er det skønt at læse hvor tilfreds du er. Mange tak for din anmeldelse og for de 5 stjerner.
At du har fået en super god information omkring alarmsystemet samtidig med en god service fra vores dygtige montør, glæder mig at læse. Jeg vil sørge for at din ros bliver videregivet til den rette person.
Husk at vores kundeservice kan hjælpe på telefon 70 33 00 40, hvis der skulle opstå spørgsmål.
Med ønsket om en skøn dag.
De bedste hilsner
Caroline, G4S
Amazing service
Amazing service. They came to check the apartment and installed the system on the same day. An excellent package, and good price. Feeling safe in our new home.
March 9, 2020
Unprompted review
Reply from G4S Danmark
Hi S. Kelly,
Thank you very much for this positive and very detailed review and of course the 5 stars.
We're so happy to read that you're so satisfied with the service we provided.
We hope the alarm system will keep you safe, and that you will continue to stay a happy, satisfied customer.
Thank you for choosing G4S - a warm welcome.
I wish you a wonderful day.
Best regards,
Anja, G4S
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