I had the best experience with G4S. Thomas Larsen, the specialist that came to evaluate the house, was very helpful and truly interested in finding out our needs. He went above and beyond when... See more
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From the very first meeting with Kasper Rabech, everything was professional and well understood. Installation was simple and he worked so quietly and I could even carry on working from home myself... See more
The order was completed very quickly and efficiently. The company representative, Thomas, installed the necessary equipment quickly, in the right places in the house for complete control. Everything i... See more
I had a terrible experience with G4S. It was ok in past years. However, from this year G4S started sending technicians to my business location without prior notice. After each unexpected visit, G4S... See more
Company details
Written by the company
En tyverialarm fra G4S kan sikre din familie mod indbrud og øge trygheden i hjemmet. Vi er glade for, at vi er danskernes foretrukne alarmselskab, og hver dag arbejder vores ca. 2.000 medarbejdere for at skabe sikkerhed, tryghed og tilfredse kunder.
Written by the company
Contact info
Roskildevej 157, 2620, Albertslund, Denmark
- 70 33 00 40
- kundeservice@dk.g4s.com
- www.g4s.dk
4.4
Excellent
10K reviews
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God og professinal service
God og professional service med fleksible løsninger og servicetider
February 28, 2020
Unprompted review
Reply from G4S Danmark
Hej Brynjar
Tak fordi du ville lave anmeldelsen og for de 5 flotte stjerner - begge dele er vi meget glade for.
Glæder os at læse hvor glad og tilfreds du er med forløbet i forbindelse med installation af dit nye alarmsystem - og du samtidig er meget tilfreds med bl.a servicetider.
Håber du er glad for alarmen og får god brug af mulighederne som app'en giver dig.
Jeg sørger for, at dine rosende ord straks kommer videre.
De bedste hilsner samt ønsket om en rigtig dejlig søndag
Anja, G4S
Excellent professional service
December 12, 2019
Unprompted review
Reply from G4S Danmark
Hej Poul
Tak fordi du ville lave anmeldelsen og for de 5 flotte stjerner - begge dele sætter vi stor pris på.
Glæder os at læse hvor glad du er for den gode service vores kollega har ydet, dine rosende ord kommer hurtigt videre til rette person.
Håber du er glad for alarmen og får god brug af mulighederne som app'en giver dig.
De bedste hilsner samt ønsket om en god dag
Anja, G4S
Reply from G4S Danmark
Hej Shahrouz
Tak fordi du ville lave anmeldelsen og for din tid i telefonen i dag.
Jeg beklager, at du ikke er helt tilfreds med den service du har fået og at der har været lidt misforståelser omkring pris. Jeg kan forstå, at du i sidste uge har talt med en kollega og at I sammen fandt en god løsning.
Håber du ellers er glad for alarmen, husk at du kan ringe til Kundeservice på telefon 70330040 - for teknisk hjælp, tryk 3.
Jeg vil ønske dig en rigtig god dag.
De bedste hilsner
Anja, G4S
Bad equipment and lousy service
One of the G4S competitors told me: "do not choose G4S - their equipment is crappy and their customer service is bad".
After a 1.5 years, I canceled my G4S subscription with the same message.
- Equipment malfunctions (alarm goes off because batteries are low or for no reason). If you cannot be reached - a guard will be dispatched and you will have to pay 1000 kr for that.
If you are not at home - this can happen multiple times
- When alarm malfunctions, they do not know why and it goes on for 12 hours every few minutes until someone knowledgable comes and switches it off
- Fire alarm goes off in the middle of the night without any smoke, waking the house up
- They "forgot" to install a keybox and the guard could not enter the house, making his visit useless
- They cancelled my invoice and then "forgot" about it and charged me. Rounds of e-mails and phone calls to get my money back.
- They "forgot" to remove one of the detectors when dismantling the equipment (but did not forget to charge for cancellation)
November 18, 2019
Unprompted review
Reply from G4S Danmark
Hi Oleg
Thank you for taking your time to make this review.
We're sorry to hear that you are not satisfied with our Customer Service, since we always do our best to give our customers the best service.
Sometimes electric equipment have technical errors, which unfortunately is a circumstance that we cannot prevent. We understand that it can be very annoying, and our technicians have been to your address to fix the issues when needed. When low batteries, we always take contact to the customer before booking a technician for an assignment on the address.
Your monthly subscription didn't include service, reparations or alarms, why we have charged you when in cases when the alarm central couldn't reach you or service was necessary.
Your conditions/terms shows that a fee will be charged when subscription is cancelled and the equipment needs to be taken down. Please look at point 5.6.
We hope that you will be satisfied with other providers, please remember that we welcome you back again if you wish to become a customer at G4S again.
Best regards
Anja, G4S
Great Customer Service G4S Alarm Services Denmark
Recently my neighbour recommended about G4S Alarm Services for home and i called up the customer service. They immediately send a SikkerhedKonsulent.
A gentleman named Mr Mark showed up from G4S Alarm with a sunshine smile and with great level of energy.
I would say in one word Mark is such a wonderful person and he really impressed me, the way he was introducing the products related to Alarm Services. I can say this gentleman really ambassador the brand G4S. After he left my home I Immediately called him up and said "Yes" we would like to install in our Villa.
Next day he came for Installation exact on time agreed and worked so hard and ensured he made us aware of even the minute details of Alarm functions.
I highly appreciate the services from Mark and the company he represented G4S Smart Alarm for the wonderful experience and rate 5 Stars.
Thank you once again.
November 5, 2019
Unprompted review
Reply from G4S Danmark
Hi Devadas
Thank you very much for this positive and very detailed review and of course the 5 stars.
We're so happy to read that you're so satisfied with our colleague Mark and the service he provided.
I will make sure that your review immediately will be send to the person responsible.
We hope the alarm system will keep you safe, and that you will continue to stay a happy, satisfied customer.
Thank you for choosing G4S - a warm welcome.
I wish you a wonderful day.
Best regards,
Anja, G4S
Reply from G4S Danmark
Hej Ole
Tak for din anmeldelse og de 5 flotte stjerner.
Dejligst at læse, at du har oplevelet en professionel service. Du er altid velkommen til at kontakte vores kundeservice på 70 33 00 40, hvis du har nogle spørgsmål. Vi kan hjælpe med alt fra fakturaspørgsmål til tekniske spørgsmål.
Med ønsket om en fantastisk dag.
De bedste hilsner
Caroline, G4S
God service.
October 14, 2019
Unprompted review
Reply from G4S Danmark
Hej Lars
Hvor er vi glade for, at du ville fortælle om din oplevelse og den gode service du har fået.
Du kan kontakte Kundeservice på telefon 70330040, hvis du har spørgsmål eller brug for hjælp til fx. login i app. Drejer det sig om tekniske spørgsmål, tryk 3.
Håber du bliver glad for alarmen - velkommen til G4S.
Til sidst en tak for de 4 stjerner, som vi er meget glade for.
De bedste hilsner samt ønsket om en rigtig god dag
Anja, G4S
God og professionel behandling.
God og professionel behandling, samt gode råd undervejs ved installering. Virker perfekt.
Installeret primo SEP.
September 17, 2019
Unprompted review
Reply from G4S Danmark
Hej Allan
Mange tak fordi du ville tage dig tiden til at lave anmeldelsen og for at give os 5 stjerner
Glæder os, at du er tilfreds med den gode og professionelle behandling du har fået.
Håber du bliver glad for din nye alarm - et stort velkommen til G4S.
De bedste hilsner samt ønsket om en rigtig god dag.
Anja, G4S
Professional service and excellent…
Professional service and excellent customer relations.
July 15, 2019
Unprompted review
Reply from G4S Danmark
Hi Gürkan
We're glad to hear that you're satisfied with the service our technician have provided.
We're looking forward to serve you a G4S customer, and hope you'll be pleased with the alarm system.
Thank you so much for your review and the 5 stars, which we appreciate very much.
I wish you a wonderful day.
Best regards,
Anja, G4S
Super god service og installation og de…
Super god service og installation og de holder hvad de lover
July 8, 2019
Unprompted review
Reply from G4S Danmark
Hej Henrik
Tak fordi du ville lave anmeldelsen og for de 5 stjerner - begge dele er vi meget glade for.
Glæder os at du er tilfreds med servicen du har fået i forbindelse med installationen og at vores montør samtidig har overholdt aftalen til punkt og prikke . Det er altid vigtigt med en god start - så dejligt med positiv feedback.
Håber du bliver glad for din nye alarm, velkommen til G4S.
Du ønskes en rigtig dejlig dag.
De bedste hilsner
Anja, G4S
Reply from G4S Danmark
Hej Rasmus
Hvor er det dejligt at læse hvor glad og tilfreds du er.
En stor tak for de 5 stjerner og fordi du tog dig tiden til at lave anmeldelsen.
Hav en rigtig god dag.
De bedste hilsner
Anja, G4S
Good service
March 23, 2019
Unprompted review
Reply from G4S Danmark
Hi Han,
We thank you for your feedback and the 5 stars in your review - we appreciate them very much.
We are happy to hear that our assembler provided you with good service.
Hope you will be satisfied with your new alarm system.
For any question regarding invoice or technical matters, please call Customer Service at 70330040.
Best regards,
Anja, G4S
I was satisfied with tge service…
I was satisfied with tge service through the phone, they could answer all my questions, the installation was professional, effective and thorough
December 18, 2018
Unprompted review
Reply from G4S Danmark
Hi Aron
We're so happy to hear that you're satisfied with the service we provide.
I will let our technician know, that he delivered a professional and effective service at the installation of your alarm system.
We thank you for the 5 stars - we appreciate them and your feedback very much.
I wish you a wonderful day and a Merry Christmas.
Best regards,
Anja, G4S
Super service
September 2, 2018
Unprompted review
Reply from G4S Danmark
Hej Patricia
Tak for din anmeldelse og 5 flotte stjerner, som vi er meget glade for. Vi er ligeledes glade for, at du har oplevet super service i forbindelse med bestilling og installation af din nye alarm og ønsker dig en dejlig dag.
De bedste hilsner
Charlotte, G4S
Super service og god alarm
March 12, 2018
Unprompted review
Reply from G4S Danmark
Hej Nadim
Tak for din anmeldelse og 5 flotte stjerner, som vi er meget glade for. Allermest glade er vi dog for, at du er tilfreds med både vores service og dit nye alarmsystem. Vi håber, at du også fremadrettet vil være tilfreds kunde hos os og ønsker dig en rigtig god dag.
De bedste hilsner
Charlotte, G4S
Flexibel og god service.
March 12, 2018
Unprompted review
Reply from G4S Danmark
Hej Lykke
Vi er rigtig glade for, at du har oplevet god og fleksibel service ved bestilling og installation af din alarm. Vi sætter stor pris på, at du har taget dig tiden til at anmelde os og takker mange gange for din fine anmeldelse og 5 flotte stjerner.
Hav en dejlig dag.
De bedste hilsner
Charlotte, G4S
Reply from G4S Danmark
Hej Lise Lotte
Mange tak, fordi du har taget dig tiden til at anmelde os. Vi er glade for, at du er tilfreds med det arbejde, montøren har udført, og din ros vil naturligvis blive givet videre.
Vi takker for de 4 fine stjerner og ønsker dig en rigtig god dag.
De bedste hilsner
Charlotte, G4S
god professionel installering
February 6, 2018
Unprompted review
Reply from G4S Danmark
Hej Thomas
Vi er glade for, at installationen af din alarm blev foretaget på en god og professionel måde og det vil naturligvis blive givet videre til den pågældende montør. Vi takker, fordi du har taget dig tiden til at anmelde os og for 5 stjerner, som vi er rigtig glade for.
Hav en rigtig god dag.
De bedste hilsner
Charlotte, G4S
Good service
February 5, 2018
Unprompted review
Reply from G4S Danmark
Hej Caitriona
Tak for din anmeldelse og 4 fine stjerner, vi er rigtig glade for begge dele. Mest glade er vi dog naturligvis for, at du har fået god service ved bestilling og installation af din nye alarm. Vi håber, at du bliver rigtig glad for den og ønsker dig en dejlig dag.
De bedste hilsner
Charlotte, G4S
Reply from G4S Danmark
Hej Hans Erik
Mange tak, fordi du har taget dig tiden til at anmelde os. Vi er glade for, at du har fået god betjening ved bestilling af din alarm og at installationen er forløbet tilfredsstillende. Vi håber, at du bliver rigtig glad for din nye alarm og ønsker dig en dejlig dag.
De bedste hilsner
Charlotte, G4S
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