The instructions are very vague. Doors and windows very basic looks like they are thrown together. The door frame is not square.The window space measures 58cm top and bottom and 57cm in the middle due... See more
Company replied
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Review summary
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Not 9 ft long as advertised as pieces are shorter than needed to be that long. Works out at around 8ft 6inch so base had to be remade also 1 pack of the glazing was smashed on delivery due to poor pac... See more
Company replied
Customer service and delivery really good. My reason for the score is based on the product. The frames were not all aligned and unfortunately my builder had extra work to make the walls fit. The sof... See more
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Was kept updated on progress which was good. Unfortunately delivery date was not advised. Luckily I was just leaving as the delivery driver arrived. Driver was lovely, took shed round the back... See more
Company replied
Company details
About Garden Buildings Direct
Information provided by various external sources
Garden Buildings Direct are a highly established manufacturer and online retailer trading for over 20 years. We manufacture and sell a superb selection of garden buildings including wooden sheds, metal sheds, plastic sheds, log cabins, summerhouses, childrens playhouses, garden storage and greenhouses. We aim to provide a huge choice of garden buildings at low prices. Delivery is FREE to the majority of mainland UK.
Have a Problem?
You can track your order or report any problem via our Customer Support Center
Have a Problem?
You can track your order or report any problem via our Customer Support Center
Garden Buildings Direct Details
Written by the company
- We Promise:
- Free UK* Delivery Low Prices Great Range BillyOh Guarantee
Contact info
Dukeries Industrial Estate, Claylands Avenue, S81 7BQ, Worksop, United Kingdom
- 01909768840
- www.gardenbuildingsdirect.co.uk
2.7
Poor
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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The agent made the purchase very easy
The agent made the purchase very easy
June 22, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear our agent made your purchase nice and easy, and we'll be sure to pass your kind words on to the team. We hope you enjoy your new building, and we look forward to welcoming you back in the future.
Bad company that do not deliver within…
Bad company that do not deliver within the allocated time frame, do not update your on progress. Ordered amd paid for my cabin May time amd now we are nearly in July. Unimpressed.
June 23, 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear your cabin hasn't arrived within the timeframe you were expecting and that you've not had the updates you'd hoped for. We understand how frustrating that is, and we'd like to look into this for you straight away. Please contact our Customer Care team with your order reference and we'll chase the status of your order and get you a clear update on delivery. We appreciate your patience and want to get this moving for you as quickly as possible.
I ordered log cabin 2 pieces of nearly…
I ordered log cabin 2 pieces of nearly 4 meters long were warped in both directions waiting for replacement parts 3 weeks later
The other pieces a mixture of wood some inter lock others only connect at angle appears to be warped in many areas improvement in quality is needed even if needed to reflect on price as it makes it very difficult to assemble if it looks good then more people would buy product
June 1, 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear you've had difficulty with some of the timber on your log cabin and that you're waiting on replacement parts.
Timber is a natural material and some variation and movement can occur, though we always want our products to arrive in a condition you're happy to work with.
We can see you're already in the process of having parts replaced, and we'd encourage you to stay in touch with our Customer Care team so they can keep this moving and make sure you have everything you need to complete your build.
We appreciate you taking the time to share your thoughts on the product, and your comments are noted.
The green house has arrived and on…
The green house has arrived and on inspection everything is as it should be. Good quality build for the price.
Took a tad longer to arrive, but that is my only criticism
Well done Garden Buildings Direct
June 21, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear your greenhouse arrived in great condition and that you're pleased with the quality for the price. We've noted your comment on the delivery time, and we're sorry for the slightly longer wait, but it's wonderful to hear it didn't take the shine off. Thank you for the kind words, and we hope you enjoy your new greenhouse for many years to come.
Absolutely shocking - do not buy!!!
Absolutely shocking!!
. Delivery was quick which is the only positive thing I can say about this product/ company.
. Product had a faulty door, given benefit of doubt. I placed an issue on the website and I thought it would be on its way!
. Waited 5 weeks after numerous back and forth phone calls, promised delivery dates still nothing. Two days took off work losing two days pay.
. Replacement arrives and it's the totally wrong part.
. Now still awaiting correct part probably another 5 weeks to wait and a half finished summer house.
. Ask to speak to manager over the phone to be told they only man the emails etc.
All in all customer service shocking/ none existent, delivery of faulty product shocking/ still waiting, overall experience extremely poor. If I could turn back time I would never have ordered from here and this business should not be trading. Honestly paying best part of £1500 to feel like you've been robbed and got nothing from it.
June 20, 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear about the difficulty with your door and the wait for the correct replacement part.
We completely understand how frustrating it is to be left with a half-finished summer house after taking time off for deliveries, and we want to put this right for you. So we can get the correct part sorted quickly, please could you contact us with your order reference and confirm exactly which part is needed, either through your online account or by giving our Customer Care team a call.
We'll do everything we can to resolve this for you as quickly as possible and get your build completed.
The product is as I expected but the…
The product is as I expected but the delivery was almost twice as long as originally stated with email and telephone apologies for the delay but no mention of predicted delivery dates. I only received it once I threatened to cancel my order for a full refund if it wasn't delivered by the end of the week (week 13)
June 12, 2026
Unprompted review
Reply from Garden Buildings Direct
We're pleased to hear the product was as you expected, but we're sorry the delivery took considerably longer than originally stated and that you weren't given clearer updates on a predicted delivery date along the way.
We understand how frustrating that is, and it's not the experience we want our customers to have. Your comments on communication are noted and will help us improve how we keep customers informed.
We're glad your order has now arrived, and we hope you enjoy your new building for many years to come.
This company keeps sending me email…
This company keeps sending me email after email. I've blocked them. I've reported them. Yet the email ads keep coming. I'm absolutely beyond angry with this now.
Had reply. See below.
I did all this and I never subscribed to you so I can't unsubscribe!
Just stop spamming me!
June 19, 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear you've been receiving emails you no longer wish to get. You can unsubscribe at any time using the link at the bottom of any of our emails, which will remove you from our mailing list.
If you've done this and they're still arriving, please contact our Customer Care team with your order reference or the email address the messages are going to, and we'll look into it and make sure it's stopped for you. We're sorry for the frustration this has caused.
Prompt service
Prompt service, with constant communication regarding delivery of our cabin.
June 8, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear you received prompt service and that we kept you well informed throughout the delivery of your cabin. We'll be sure to pass your kind words on to the team. We hope you enjoy your new cabin, and we look forward to welcoming you back in the future.
Great shed but not delivery
The driver dropped the shed package on the pathway and left ,no knock at the door phone call nothing I only knew hed been because I looked out of the window and noticed it blocking the path to the front door
June 12, 2026
Unprompted review
Reply from Garden Buildings Direct
We're so pleased you're happy with your shed. We're sorry, though, to hear the delivery itself didn't go as smoothly as it should have, and that the package was left without any notice.
We'd like to pass this on so it can be looked into. If you'd like us to take a closer look or there's anything you need as a result, please contact our Customer Care team with your order reference and we'll be happy to help.
Thank you again for the kind words about the shed, and we hope you enjoy it for many years to come.
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear our agent made everything simple and clear for you, and we'll be sure to pass your kind words on to the team. We hope you enjoy your new building, and we look forward to welcoming you back in the future.
Shambolic, Poor Quality
I would give it less than 1 star if I could.
First of all, three pieces of the delivered shed were covered in black mold and others had some minor damage, they arranged to send out replacements.
It took three weeks to turn up and one of them wasn't even a part for the type of shed I'd ordered!
Didn't deliver on the days they said they would so I wasted annual leave and missed delivery on the days they eventually turned up.
Told them to cancel the order and refund me which they agreed to do. Rather unsurprisingly they didn't turn up on the collection date that I confirmed on their email, so there's another day wasted.
The customer service line is just a glorified tracking service to tell you it's scheduled for pickup/delivery, can't deal with complaints or why things have gone wrong.
Shambles of a company, avoid like the plague.
June 19, 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear about the problems with your order and the difficulty arranging both the replacements and the collection.
Missing delivery and collection dates after you'd set aside time is clearly frustrating, and that's not the standard we aim for. We can see a cancellation and refund have been agreed, and we want to make sure that's now completed without further delay.
Please contact our Customer Care team with your order reference and we'll confirm your collection date and ensure your refund is processed promptly. We're sorry your experience fell short, and we'd like to bring this to a proper close for you.
Same problems as most others
Same problems as most others. Parts sent incorrectly or missing, replacement parts are wrong too!
Completely useless instructions designed to confuse, parts list may as well not exist.
June 18, 2026
Unprompted review
Reply from Garden Buildings Direct
e're sorry to hear about the missing and incorrect parts, and that the replacements weren't right either.
We understand how frustrating that is when you're trying to get on with your build. We'd like to get the correct parts to you as quickly as possible. Please contact our Customer Care team with your order reference and a list of exactly what's missing or incorrect, and we'll make sure the right items are sent out. If you're finding the instructions unclear, let us know which stage you've reached and we'll do what we can to help you through it.
We're sorry for the trouble and want to get your build completed for you.
Delivery Driver was great
June 11, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear your delivery driver was great, and we'll be sure to pass your kind words on to the team. We hope you enjoy your new building, and we look forward to welcoming you back in the future.
Easy ordering
Easy ordering. Kept up to date. Delivery process was good.
The only issue I have is that the window perspex is too this. 1m is too thin.I will buy replacement 3mm panels. Otherwise all ok
June 11, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're pleased to hear ordering was easy, that we kept you up to date, and that the delivery process went well. We've noted your comment about the thickness of the window perspex. Before you go to the expense of buying replacement panels, it may be worth contacting our Customer Care team with your order reference so we can confirm the specification supplied with your building and advise accordingly. We hope you enjoy your new building, and thank you again for your feedback.
Takes longer to build than you think
Trying to pay for it was a bit of a trial but with help from sales team all worked well.
Delivery earlier than anticipated but not a problem.
Some of the wood was bowed and the windows and doors did not fit without some adjustments. However, their leaflet says don't make adjustments. It would not fit without. Nails sent for flooring. Nails not used anymore due to them popping back up so screws should have been supplied. Gaps to wide for the flooring so more bearers required to enable the floor to be stable and not bouncy. These were purchased locally as we were in the middle of the build so couldn't wait for you to deliver more. Two extra boxes of screws also purchased to ensure a sturdy build.
We would also like to meet the 3 people that can build this in 4-6 hours! All up and looking lovely after 3 days of 2 people putting together.
Lots of spare bits sent but no idea why
June 9, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave such a detailed review, and we're pleased to hear it all came together and is looking lovely. We appreciate you sharing the points you came across during the build, particularly around the fit of the windows and doors, the flooring fixings and the bearer spacing.
Feedback like this is genuinely useful to us. If you'd like us to look into the additional materials you purchased locally to complete the build, please contact our Customer Care team with your order reference and we'll be happy to discuss it with you. Thank you again for persevering, and we hope you enjoy your new building for many years to come, even if it took a little longer than four to six hours!
delivery time
delivery time. very help full staff. only advice instruction picture would be better with part numbers in place.
June 6, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave us a review. We're delighted to hear you found our staff very helpful and that you were happy with the delivery time. Thank you too for the suggestion about adding part numbers to the instruction images, that's a helpful point and we've noted it. We hope you enjoy your new building, and we look forward to welcoming you back in the future.
Not worth the money
Took longer than expected to arrive , turned up with some damage and bits missing , poor quality and instructions are all wrong . Had to buy more timber and make cuts ect to get it to fit properly . Would not recommend this company for a shed or workshop ..
June 15, 2026
Unprompted review
Reply from Garden Buildings Direct
we're sorry to hear your order took longer than expected and arrived with some damage and parts missing. That's clearly not the experience we want our customers to have. We'd like to look into this for you. Please contact our Customer Care team with your order reference and a few photographs of the damage and details of anything missing, and we'll do what we can to put it right. We're sorry too that the build didn't go smoothly, and we'd welcome the chance to help.
I would never use this company again.
I would never use this company again.
I purchased a log cabin in 2024 for business use, and since the day it was erected I have had nothing but problems. The quality has been extremely disappointing. The doors have never closed properly and continue to be a problem to this day. There are significant gaps throughout the cabin, and the roof has leaked on multiple occasions.
I have provided the company with photographic evidence showing these issues, with screenshots and photos taken in 2024, 2025 and 2026. Despite this ongoing evidence, the company has been unwilling to provide any meaningful resolution and continues to dismiss my concerns.
I fully understand that timber is a natural material and that some movement, expansion and contraction should be expected. However, I have owned and used timber buildings before and have never experienced anything remotely like this. The level of movement, distortion and ongoing issues with this cabin are far beyond what I would consider reasonable.
As someone who relies on this building for business purposes, the continual problems have caused significant frustration and inconvenience. Instead of standing behind their product, the company appears more interested in explaining away the defects than resolving them.
Poor quality, poor customer service, leaking roof, gaps in the structure, and doors that still do not close properly after years of complaints. I would not recommend this company to anyone.
June 16, 2026
Unprompted review
Reply from Garden Buildings Direct
We're sorry to hear you remain unhappy with your cabin and with how your concerns have been handled. We take issues of this nature seriously and would like to review your case properly. As this relates to an ongoing matter with supporting documentation, we think it's best dealt with directly rather than through a public review. Please contact our Customer Care team with your order reference, quoting this review, and we will ensure your case is looked into and responded to.
We're sorry for the frustration you've experienced and would welcome the opportunity to discuss it with you.
Great communication
Communication was amazing , delivery guy was good and helpful.
If I had to be picky I would say in the instruction they gave you a detailed list of all items and a image so you can see which item is what.
Apart from that the Log Cabin is amazing
June 2, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you for taking the time to leave such a lovely review. We're delighted to hear the communication was amazing, that our delivery driver was helpful, and that you're so pleased with your log cabin. Thank you too for the suggestion about the instructions, it's a helpful point and we've noted it. We hope you enjoy your new cabin for many years to come, and we look forward to welcoming you back in the future.
Excellent Quality Summer House and Great Service
I recently purchased a summer house and I am very pleased with the whole experience. The quality of the summer house is excellent, with sturdy construction and a great finish. Delivery was quick and everything arrived as expected.
The customer service was also outstanding. The team was helpful, professional, and kept me informed throughout the process. Overall, I am very happy with my purchase and would highly recommend this company to anyone looking for a high-quality summer house with reliable service.
June 1, 2026
Unprompted review
Reply from Garden Buildings Direct
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you're so pleased with your summer house, from the quality and finish through to the delivery and the service you received from the team. We'll be sure to pass your kind words on, they'll mean a great deal. Thank you for the recommendation, and we hope you enjoy your new summer house for many years to come. We look forward to welcoming you back in the future.
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