Garton Jones - Chelsea Bridge Wharf Reviews 

273
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, warm and helpful attitude, and efficient support provided throughout the entire rental and property management process. People often mention that the team is extremely knowledgeable, patient, and always ready to provide prompt assistance whenever questions arise during the partnership. Some reviewers were not happy with the service, mentioning issues regarding privacy concerns and unexpected visits to their rented properties by staff. Others also expressed deep frustration over poor communication, a lack of overall accountability, and perceived unfair treatment experienced during the course of their tenancy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely nice, professional, and... See more

Service

Clients share positive opinions on service, noting that staff members are professional, efficient, and... See more

Customer service

Customers had positive experiences with customer_service, highlighting helpful and responsive staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Garton Jones to rent my flat for 15 years. First of all I like the vibes of the office. They are kind, easy, good willed and helpful. Have seen many property managers over the... See more

Rated 5 out of 5 stars

I have worked with the Property Management team for many years now and it has been a pleasure. Since the very beginning of working with the team, they have been super professional and friendly with me... See more

Rated 5 out of 5 stars

The entire team at Garton Jones is exceptional. They are extremely knowledgeable,caring and always put their clients first. If you are looking for tenacious and hard working professionals look no furt... See more

Rated 5 out of 5 stars

Venice is extremely efficient. I'm very grateful that she has been my point of contact at Garton Jones for many years. I know that whatever needs doing in our apartment will be dealt with promptly and... See more


Company details

  1. Real Estate Agents
  2. Property Management Company

Written by the company

View luxury properties to rent or buy in Chelsea Bridge Wharf from top, luxury property developments. Call our team for more details.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

273 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(273)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks!

When I had an issue with my apartment or need help about stationary etc, always getting a polite, quick responses from Lisa Beverlly. Thank you Lisa!!

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Lisa Beverlly

Lisa Beverlly was a great help and support during our moving out process. Thank you Lisa for your kind assistance, much appreciated!

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great job

Great job, amazing apartment, thank you Alizee for your precious help. I highly recommend Garton Jones agency!

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Lisa B customer service was outstanding

I want to thank you Lisa B for the amazing service you’ve received, Thank you for going the extra mile, I was very impressed with your assistance, patience and expertise.
Thank you

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Company with an Excellent Reputation for Service

We have been using the services of Garton Jones for over 15 years now and they have consistently delivered a very professional and efficient service.

We would like to make a special mention of Olivia Shannon & Millie Hardiman-Scott, the Letting Consultants who did an amazing job in securing a tenancy for us recently with a seamless and very efficient service.

We also like to thank Ramesh Puvaneswaran, the Company Accountant for his very detailed, accurate and professional accounting information he provides us on a regular basis.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful

Jacqueline has been very helpful arranging my renewal agreement - proactive, responsive and efficient. Thank you!

July 18, 2023
Unprompted review
Rated 5 out of 5 stars

Professional

Millie, Lisa B, and Charlotte are exceptional estate agents who provided me with an outstanding experience. Their expertise, attentiveness, and professionalism throughout the entire process were truly impressive. They listened to my needs, kept me well-informed, and guided me expertly through negotiations. I highly recommend Millie, Lisa B, and Charlotte for anyone seeking top-notch estate agents.

Garton Jones Ltd as a whole also demonstrated excellent customer service and a commitment to excellence.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Charlotte Edney property management…

Charlotte has been my property manager for the last 10 years. She is a proactive manager with great charm and enthusiasm. Always courteous, quick to respond and brings solutions to resolve a problem rather leaving it to the landlord to sort out. Charlotte is determined and tenacious. I have always been impressed with her ability to mediate between landlord and tenant on difficult issues, such as the return of the deposit, which, from the landlords point of view is tedious.
I have no hesitation recommending GJ to any landlord.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Lisa Beverlly at Garton Jones has…

Lisa Beverlly at Garton Jones has provided excellent service in the management of our apartment. She has provided an efficient and prompt service which has been much appreciated.

July 10, 2023
Unprompted review

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