Garton Jones - Chelsea Bridge Wharf Reviews 

I just arrived to London 3 months ago. In a very short time I contacted with several agencies.. For the newcomers, as very well known it is quite difficult period. Once I was losing my hope to find a flat, I went to have a flat viewing with Alizee from Garton Jones. I explained her what I want and she showed me some other flats according my budget & requests in a short time.
Later on for the completion of the contract, I started to be in contact with Millie. She kindly responded all my questions during the whole process, cleared all my doubts and completed the process smoothly.
I should say both of them very kind, helpful and responsive…
I highly recommend to contact and work with them.

I deal with Lisa Beverlly at Garton Jones and she has made a significant and positive impact to the service standards at Garton Jones.
In my view Garton Jones need to ensure their tenant selection process is more comprehensive, however since Lisa has been in charge of my property, she has managed a challenging situation in a highly professional and responsive manner and her experience is a real benefit.
Jeremy Hobbins

Where do I even begin? ....
I really got a bad experience with Garton Jones - Chelsea Bridge Wharf. I enquired for a property to rent, and to be honest that was the most challenging and long renting process I got through in my 7 years renting properties in London. My tenancy agreement was signed 4 hours prior to my moving date/time which caused me a lot of stress mainly during the week prior to that (as I clearly didn't know if ill be accessing the property on time). Please, also note that I am an international student with no family in the UK and still had to figure it out myself - with no support nor empathy from the property manager (this also caused a lot of stress to my parents as they didnt know where their daughter that is alone in the UK would live for the next couple of months). I had to call the agency multiple times to confirm my moving or at least get an email as proof of my moving date. When talking to the property manager (Lisa), my mom and myself got yelled at saying that we "caused stress" to the property manager (Then clearly a job as a real estate agent is not fitting her profile). During my conversation, the property manager was rude and unprofessional cutting me midsentence as well as my mom. When speaking to the office manager, he mentioned that there was nothing that they could do and that I basically just had to wait for whenever the landlord would answer - he also promised to send a sort of email as proof of moving in within the property (I have never received the email). Also, to my knowledge and according to what was said by the office manager and property manager, Garton Jones has the right to sign on behalf of the landlord if not answering, so I don't understand why I was dragged on for almost 2weeks before they do so (on the day where I was supposed to move in). This has caused me other issues with moving companies that I had to cancel multiple times because of the uncertainty - got charged extra by them.
This is UNACCEPTABLE and UNPROFESSIONAL given that they already got my payment for the whole year in advance - as soon as they got my money they led me to a sense of false hope. Upon receiving my payment that's when they began acting differently with me and I was no longer of importance to them. STAY AWAY
Once at the property, so many things were not working - did not have hot water for almost 2 weeks, asked them to come to check it and got an answer: "next time we will charge you for this" which I was very surprised by. Also, the property has 2 storage facilities (1.5 full with the landlord's personal belongings), and when asked them to contact the landlord I just got the answer "It is not possible to move out the landlord's belongings". Also, had to chase them regarding the inventory and other technical documents.
The experience was very frustrating and I won't be using the company again.

Have dealt with Charlotte Edney at Garton Jones for over two years now.

She is a total credit to this business and extremely professional.

Garton Jones have been excellent throughout the rental process, and made the whole process very easy from start to finish.

Ongoing support excellent, a great Company to use A+++

My experience with Jacqueline was great! The best agent ive worked with so far.

Charlotte E is fantastic, very helpful and always with a great attitude. From the moment we signed the contract she has made the process very smooth!

Many thanks to Mille for such professional service and attention to detail

I received excellent service from Garton Jones on the recent sale of a 2 bed flat. It was my late husband’s property and they handled the transaction with great care and kindness. Filiberto and Alexandra were very proactive in supporting with me on the transaction including assistance from their rental arm, which had previously been involved, so a good team effort all round. Special thanks also to Chris Garton who also gave me great support.

An excellent job of quickly finding a tenant for my 1 bedroom apartment at Chelsea Bridge Wharf and made the whole process extremely smooth.

Agnes is an amazing property manager. She is very prompt, knowledgeable and reachable. She also follows up every detail.
You always feel like you are in good hands.
Ceren Gülan

Our experience with them is great, they know their job, they are always very friendly and respectful.
Recently we worked with Agnes who is very precise, productive and on top it very lovely lady.

Agnes was amazing. She assisted me in vacating the property after 4 years. Experience was very smooth, as she communicated wonderfully with me and the landlord. 5 stars!

Thank you Lisa Beverlly.
She is doing well in managing my property. She is ver helpful and responsive in her job.

Lisa Beverlly is always supporting me with all my requests, great assistance & very easy to communicate with her

Our initial experience with Garton Jones was not a great one as the previous property manager was not responsive and at some points would not respond at all.

However, since then we have had Lisa Beverlly who has been nothing short of amazing. She has been extremely attentive since taking over from her predecessor and maintained excellent communication with myself for any issues which have arisen. On top of this she has been very prompt in following up and keeping us in the loop during discussions with the landlord.

Lisa was the main reason as to why we have decided to stay with Garton Jones and I can not recommend her highly enough.

Over the last four months that Lisa Beverlly has been in charge of our three properties management she has provided excellent services. She has been very prompt, honest, reliable and pleasant to deal with.
We wish her every success in her job.

Abdulkarim Alsayed
Petrodar International

Charlotte Edney is one of the best that I dealt with in this domain

Charlotte Edney has been a property manager for my two properties which had presented some challenges. Charlotte has been thorough and efficient in solving problesms, patient yet very quick.
Most of all, a very plesant and wonderful communicator ! No surprises and never left me in the dark.
I really appreciate Charlotte's great work and can recommend her to any landlords!

As landlords of one of the apartments in Oswald Building I would not hesitate to recommend Charlotte who has always been there for us whenever we needed issues to be sorted out. She is a very charming young lady always very helpful and never hesitates to assist wherever she can!

My experience was made very easy and this was all thanks to Charlotte who was always there to get things in check. She’s always around to help and she gets things done quick