Gas Safe Register Reviews 

I accidentally ordered a boiler replacement certificate having missed an email. I paid the amount for the replacement. I explained my situation and my responsibility for the mistake. The company didn't give a refund even though I had two copies of the exact same certificate. Very disappointing.

17% increase in renewal fee? Ridiculous increase.

2 days back I booked for a normal service from Gas safe, I got a call from one of the team, they told the normal Service is 50 pounds and didn't say its for call out only. Even the technician came too late and before discussing anything he opened the boiler and said the call out is 50 and the service is 199. I told him, they told me only 50 for service. He is so rude and shouting at me. I told him to go our from my home, but he is resistive to go out and am little bit frightened. He left the home without closing the boiler cover and took the home pictures. I don't know what this crazy guy will do later.

As a registered company on the gas safe register your website is horrendous. No wonder we register installs via the manufacturers websites. Why can I not bring up my recent installations? Why is there no search bar in the engineers area? Yet the consumer side you can search for whatever you want. What do you actually do for companies for our registration fees? Oh yeah and this is after it taking half an hour to log on because you’ve changed the way we do it! And when we do ring for technical advise we’re told “you’re the engineer on site it your call” my five year old daughter could tell me that!
Bollocks of a company and registration team!

Turned our gas off at midday saying they’ll be back soon to turn it back on. Didn’t give us any contact information and didn’t come back for 6 hours to turn it back on. We had no idea whom to call during that time until someone turned up.

20% increase in renewal fees this year!

And with no other regulating body, we haven't got a choice!
Another ridiculous cost increase that will get passed on to the customer

As a Gas Safe registered engineer I find this site so difficult to enter and have access to my personal details and registration. I understand that they have to be secure but there are no options for forgetting your password without having to enter your details to reset the password that you can not remember. Absolute joke of a site with no alternative organisation.

Ironically, the Gas Safety Register (G.S.R.) seems to be biased against the consumer and more protective of the gas companies, which in turn surely defies their original purpose.

George Dick and Sons, G.D.S Plumbing have on, at least one occasion, lied and told the G.S.R. the job had been completed! At no point did the G.S.R. try to contact me to confirm or arrange for the follow up inspection. At least the G.S.R. have now changed their procedures so that they check with the owner the work has been completed before closing the case. Unbelievable that this wasn’t put in place already!

On the 31st of January, this year, my daughter had a boiler installed by GDS, George Dick and Sons Dunfermline. In his terms and conditions, he said that the “job would be left ready for decorating”. We both tried to get Mr Dick to come round and inspect it but when I finally managed to get him to agree to meeting me, he sent round the plumbers who installed it. Their answer was, and I quote, “we are plumbers not joiners”. After weeks of misery, with everything which had to be removed out of the boiler cupboard heaped up on chairs etc, my daughter had to pay £120 to get it fixed. I tried to get George Dick to refund her but of course he didn’t.

At the end of June 2024, the boiler broke down just 6 months from the installation. My daughter called Ideal, the manufacture’s, who she was supposed to be registered with, but George Dick had not done what he promised and had not registered it. Fortunately, my daughter managed to prove that she was the owner to Ideal, so a gas plumber came and deemed the boiler unsafe for the following reasons:
1. No access hatches were present in the kitchen
2. The flue hadn’t been secured
3. There was no fitting for the flue’s exit to outside.

The control panel had been wrongly wired so it was giving out incorrect messages, but he was able to fix this. We contacted the Gas Safety Register but had to wait two and a half weeks for an inspector. Les Paxton was excellent and spent two and a half hours inspecting everything. He told us that he would contact George Dick and that he would be given 15 days to respond.

At this point I want to mention that the G.S.R. only cover actual gas works, not faulty dangerous electrical work.

Imagine my shock when I phoned the G.S.R.15 days later only to find out what was happening next and found the case had been closed. Today we still don’t know why it was closed prematurely. G.D.S Plumbing was then given a week to respond, nothing, then 5 days to respond to an email. George Dick again lied and said the remedial work had been completed. G.D.S. Plumbing is already known to the G.S.R. and it is a pretty safe bet that it was not for anything positive. I was told on Thursday that G.D.S Plumbing would contact me on Friday to arrange a time for completing the work, but of course, nothing. I arranged a time to speak with the manager, but he never phoned so I phoned and left a message with him, but he did not phone me. I feel that the G.S.R. needs to review its customer service if they want to improve their feedback. Every time you phone the G.S.R. you are asked if you would be willing to take part in a short survey. When I agree, every time, nobody ever gets back.

It is now 9 weeks since my daughter’s boiler broke down and since she moved in with me. She couldn’t live without hot water. To make it harder she has a long-term medical condition and a disability. This is not helping her mental health either. The G.S.R. know this but don’t care. All they are interested in is looking out for the gas plumbers and letting dreadful plumbers continue to put peoples lives at risk. The G.S.R. should have suspended his membership weeks ago.

Ah Hale plumbing completely unreliable. Ah Hale ordered new boiler last November but after numerous calls, ignored and broken promises to install, the time expired. Went on until February when by this time the boiler was no longer needed so left with a new boiler, unpacked and a complete waste of money. If the boiler had been installed at the time this problem would not have existed. Will definitely not be having him again.

I question the purpose of this organization's existence. They conducted a review of work completed by a Gas installation company, which Gas Safe identified numerous errors and issues in. Despite Gas Safe's request for correction by May 10th, the work has yet to be completed and no efforts have been made to schedule a date. It is disappointing to see Gas Safe's lack of action, as it undermines their credibility and enforcement. I am considering escalating this matter to an ombudsman for further review, as it is concerning that Gas Safe is failing to uphold their stated responsibilities.

Just wanted to say to Gas Safe, your Customer Service Advisor Mel has been so helpful and amazing. She is a credit to your business.

The renewal part of the website barely works. If you call for a renewal they charge extra. Absolutely horrendous site and customer service.

Excellent guidance from Gas Safe inspector; prompt reports; professional and expert inspections and great support pre and post remedial work. Gas Safe is probably under-resourced and limited in what it can do given a lack of robust regulation. I am very happy that I called in the Gas safe inspector as it's put my mind at rest about my safety and how to get things put right with an alternative gas registered engineer.

Had an inspection on 19/3/2024.
Still waiting for a copy of the report of the inspection every time you ring you just get palmed off with excuse.
DO NOT USE THIS ORGANISATION .

The professionalism and compassion i received from EC yesterday blew me away. What a credit to the company.

So here are the circumstances, Property next door has gas work carried out as witnessed by new location of gas flue, because of past issues with their builders (not complying with building regs) after 1 month I decide to check building control for gas cert. NOTHING, so I then check Gas Safe Register NOTHING. (still nothing to this day (3 months approx.) Report issue to Gas Safe (with all details) after a further email requesting same details, receive a reply stating the matter will be investigated and a response with be forthcoming in 5 days. So here we are nearly 2 weeks later and I still do not know whether the "installation" is safe or not.
Conclusions, I feel angry for all the bona fide Gas Engineers who have paid many thousands of pounds to become registered only to be undermined by Gas Safe. They might as well not bother registering do the work anyway because NO ONE is going to check.
The consequences of Gas Safe's don't give a monkeys attitude could be catastrophic but Hey its not their property that may be blown to smithereens

Want an example just search for gas explosions UK

Jp gas and heating norwich. Annual boiler and gas safety check. As always friendly, punctual and highly professional. 07904537324, Jason is one you will try and never look elsewhere, couldn't recommend highly enough

Registered engineer. Website is tosh, you can get a slightly discounted rate for renewing online - the option would be a fine thing! lying mongrels.
The few times I have had to call to check on things was enough to put me off for life. entirely useless. Nothing more than a money grabbing scam for no actual benefit. Just capita doing their thing as per.

I had a problem with my boiler for the last two weeks. I called my usual boiler man who told us he was unable to come and repair straight away, kept us holding on for when he was available. We waited as we trusted him, only he never returned our calls/messages. We ended up calling someone else, he told us the boiler should be replaced. I was wary of this as our boiler was only ten years old and this was the only issue we ever had. In the end I used this site and ended up calling Ioan Heating & Plumbing, Ioan Ciprian Luta, safety registered engineer, he kindly came round the next day, fitted one part didn’t charge an extortionate rate and our boiler is now working again. Ioan Ciprian Luta is genuine, professional and an excellent engineer. I will definitely be using him going forward for annual boiler checks and repairs. I will be recommending him to friends and family. Great site! Really good for tradesmen and the customers.

Been with gas safe for a while had a gas inspection with Inspector Cyrus Rustom was abit nervous.He put my mind at easy and gave great advice and was easy to chat to.
He explains simple and clear