Gas Safe Register Reviews 

Their engineers login is down more times than a hookers knickers.

Ridiculous wait times, forever on hold, Technical help is a waste of time. Nothing good to say anymore

I have always had a first class service when I have phoned gas safe for advice

Unable to contact via phone or online chat or email this is unbelievably
What’s going on with this company
I’m sure they wouldn’t be as patient if they were trying to contact me for an inspection
As a long term registered business I’m disgusted with the lack of action

Can't renew online; can't get through by phone or by the online chat facility. Is this a sneaky way of forcing engineers to renew their registration via the automated payment service, thus having to pay the full amount??

Dreadful customer service, my online account keeps being locked out, on the phone for 60 minutes and still no answer and don’t respond to emails. Chat is permanently off line. What is happening with this organisation. Is anyone working there???

Contacting Gas Safe to renew registration is like finding Shergar. Imposiable, been on the phone and internet all over the weekend and all today Monday 24/01/2022.

How can they expect to not allow gas engineers work with legal documentation. Can i claim for loss of earnings?

Tried to call Technical to ask how i can get in touch with them but all i got was a saxophone played all day.

i am sure if i carried work out like this i would be having inspectors all over me and having to go on retraining! The message says "All advisors are busy" nobody is this busy, NOBODY.
Get a grip Gas Safe

Absolutely impossible to contact anyone at gassafe, online chat is a pointless task and you can never get anyone available once you'veansweredthe automated questions. I've sent 2 emails that promised to reply within 5 days, that was 2 weeks ago! Given up on trying to phone as you are on hold endlessly!
Such an important regulator that don't seem to exist.

Trying contact Gas Safe for renewal ,after being hold for 50 minutes guy switch me over for endless time , no one pick up.Is this Government institution, is legal

Appalling - We are a small sized company that holds the Gas Safe badge, it was up for renewal at the beginning of January, we logged in as usual to organise the renewal and unfortunately due to an issue Gas Safe are still having with their website, all of our engineers were deleted (archived) by their system. Absolutely no recourse to fix this issue, I have had my system reset several times however still unable to log in to either renew or add our engineers back - our badge has now lapsed so no gas works can take place. I am on hold for the fifth time and it is over 40 mins, average is 20 mins plus - completely unacceptable and not apologetic at all for their mistakes despite the cost to our business both financially and compliance wise.

I'm in the process of selling my house.
By law I need to provide a Building Regulations Compliance certificate for my boiler. I have never received this certificate from the boiler installer back in 2013. Trying to get a copy from Gas Safe website proved impossible as the search returned the error message. Why?
I have tried to get some support via chat but this wasn't available due to the high volume of calls. I then spent a couple of hours on the phone without any luck and having had to listen to annoying messages about consumer feedback. Is it a joke?
By contrast I got Fensa certificate online in 5 minutes flat.
What's wrong with Gas Safe?
Appalling levels on service.
Yet another government regulator totally unfit for purpose.
Meanwhile my house sale is held up because of this.
I don't know what to do any more!!!

Dreadful customer service today. I needed to find out whether a plumber had registered a new boiler installed in one of my rental properties. The website should, but doesn't, allow people to search by property address ; so I was forced to try to contact their customer services team. I first tried the Chat tool. After being kept waiting for an hour and twenty minutes, without being connected to an adviser, I gave up in frustration. I then tried phoning, and was kept on hold for another fifty minutes before finally getting through. To make that wait far worse, whichever idiot programmed the telephony system programmed it so the music switches back to the start each time a voiceover cuts in to apologise for the delay. That meant I had to endure the same 30 seconds of music over 100 times. All in all, this is appalling customer service. Hire more advisers, you fools.

Where are you meant to go to when the regulator is the problem? An appointment was booked, and confirmed, for them to assess a bolier installation. The engineer did not turn up, I had no-one contacting me to advise of any change, and I have contacted them on 3 separate occasions by phone and email to ask what happened and what will be done to correct it. I've had nothing back. I don't want anyone responding telling me to write and provide details. The case ref was 106647 - instead, why doesn't someone follow up and respond to my previous requests?

I am a newly qualified gas engineer. Cannot register with Gas Safe coz they say my certification center didn't sent them my data so I have rung cert cent and the said that they sent my data 2 weeks ago. The problem is that Gas Safe has problem with databases which I can understand. The thing I can't understand is that the advisor told my that my data will be processed overnight and next day I will be able to register which is obvioulsy a LIE!!!!!!!!!!!
Also waiting time for advisor is one hour!!!! SHAMELESS PEOPLE!!!!!!!!!!

As a gas safe registered engineer who depends on the gas safe website i have to say its shambolic at best. How a company of this importance can have a website and phone support this bad is unbelievable

Absolute waste of space. Refused to follow up a complaint about an incompetent plumber. We had evidence of his errors and evidence of corrective action. They refused to proceed because his work had been corrected.

One of the most toothless incompetent regulators I have had the displeasure of engaging with! If you think you have a case, simply don’t bother, have a beer and chill. As these guys are inadequate!

Hamel Patel, trading as Radiant homes. After a new bathroom refit, left us with a leak which came through our ceiling damaging our new furniture, despite several attempts to get him back he completely ignored our calls. Had to get a reliable tradesperson in to rectify the bodge job he did. We have photos and videos and will be taking this further. Do not use this man!

It’s really sad that gas safe are so incompetent. Anyone concerned about gas coming to gassafe are doing so out of shear desperation and distress. But when you approach them you find a really rude uninterested lady called Kim. Her level of customer service leaves a lot to be desired. I’m writing this as a very last resort. And because people need to know how this company is treating people. I have been badly treated by my Landlord, so have many other residents here and I for one got put into a property with a broken boiler. I went to gas safe as a last resort but also because an engineer from bosche advised me too. I had to get Cadent out and Bosche . And each time I had someone out from my electric company and anyone else they always told me my boiler had been badly fitted and it was a terrible job leaving me unsafe. Eventually gas safe came out and found the same issues. However the men who work for gas safe are very unfriendly ,short tempered ,bad mannered and extremely rude. It seems the people here bully vulnerable people . It’s a deliberate thing. Maybe they all like to bully and intimdate. But none of you scare me!!! They don’t want to help you and act like it is a favour if they do. I really worry for very vulnerable people out their, say the elderly for example. I doubt they would be able to deal with this like I have. It’s lucky that I am very competent ,strong and determined,and am able when well enough to make formal complaints and to assert myself etc. Infact I’m going to escalate this. They will not get away with it. It was so bad how they were treating me . I had panic attacks and felt they were being as bad as the engineer who did not put my boiler in correctly and as bad as my landlord who didn’t care . Gas safe added to my distress in a time where I needed them to come in and help me . I’m so shocked at this company and decided to google and research them a little ,only to find this and wow!!! 2 stars!!!! So many people are unhappy with them. And that figures!!! I thought it was me, maybe I said something wrong etc but no it’s not me ,it really is the incompetent,rude ,uncaring ,ignorant and spiteful gas safe!!! It is all them and they must be held accountable. Some people need to be sacked and new people need to be hired ,because these people give the organisation a very bad name and reputation. Do better!! And ASAP!!!! At this point gas safe need to be totally exposed ,they are dangerous ,cruel and negligent. Leaving people in danger and to suffer. You get paid to do a job to help , so DO IT!