Gas Safe Register Reviews 

Had a boiler installed and registered with gas safe. Still waiting for certificate and it being registered with building regs at the local council. Asked Gas Safe to sort it out and got refered back to my installer. However GasSafe website shows its rgistered with them and they'll gladly try to relieve me of £6 for a duplicate certificate. I would just like the one I'm promised as part of the indirect fees I paid which were rolled up into the price I paid for a new boiler.

This organisation seems like the left hand and right don't know what they are doing and they are mean't to be regulating who can work with potentially dangerous things. Feeling slightly worried that GasSafe is not upto the job.

Message for Gas Services Director.

1. The law says I was right.
2. Your initial technical advice says I am right.
3. HSE web site says I am right.
4. British Gas say I am right.
5. Council Environmental Officer says I am right.
6. The insurance industry say I am right.
7. Technical Bulletin 055 says I am right.
But.........

You now say I am wrong? What can you be hiding to deny the truth when that truth, the outcome or consequences of that truth could not possibly matter to you? All this just to avoid confirming that my LGSR was not valid? Are you protecting one of your members at my expense or is something even more sinister going on? Just confirm my Cert was not valid eh?

Please do No 6 - in accordance with your procedures.

Note: What works on normal folk may well have an opposite, magnified and disproportionate effect on folk with Aspergers.

6. What if I am still dissatisfied after logging a formal complaint? If you are still unhappy with the way your complaint against service has been handled you can request a review of the complaint by writing to the Complaints and Appeals Administrator providing your complaint reference number, stating why you are unhappy and what your expected outcome of the complaint would be. A complaint review will then take place within 15 business days of receiving the request The complaint review will be conducted by a Complaint Review Team consisting of Gas Safe Register senior managers. For complaints received from registered businesses/engineers this represents the 1st stage of our Appeals process.(see Annex 1 of Sanctions Policy for details of the full Appeals Policy). Complaint review outcomes will be communicated to you by your preferred method of communication within 2 business days of the review. (Response timescales relating to 1st Gas Safe Register – Policy for Complaints Against the Service Provided by the Register _________________________________________________________________________ Public © Gas Safe Register 2021 Date: April 2021 - v7.0 Page 6 stage appeals from registered engineers/businesses will be communicated in accordance with annex 1 of our Sanctions Policy). The decision of the review panel will be final. Please note: our stated response time is an intended target. However, to allow a complaint to be fully reviewed, responses may on occasion fall outside of that target

Terrible service and unwelcome service.Iam very disappointing with gas safe.I have registered my new boilerand need my certificate I have been told.I will receive my certificate within 2 to 4 weeks..but I have tried numerous time and I have asked about more then 10 times.each time they said I will get my certificate within 1 week.but I am fed up it’s already more than 3 months what a brilliant service.
When I ask about email.now they want to charge..I don’t understand email should be free..
I am not hoping they will resolve my issues because there trust pilot rating is just 2 star..poor service..

Dreadful service. Botched boiler install, complaint made about my girlfriends boiler, gas safe emailed. Automated reply back, and then despite numerous complaints and requests for action, no response. Now having to go to the HSE directly to formally complain. Diabolical privately owned corporation, useless, understaffed, and frankly, dangerous.

I can not trust this organisation been sent a gas certificate for a new boiler .Have not had one fitted phoned them but had no explanation about this

We had a leak and gas board turned gas off. Above company's number was given by gas board on back of form. They gave us a few company names and we picked S. of First Heating who said he would be here within the hour. It was about 5pm. More than an hour later, no sign. 7.45pm - no sign. My husband is ill and we had no gas or hot water. He texted him asking whether he is or when he was coming. No show, no reply. Not impressed.

Terrible service, prey on the desperate. This company work on behalf of a an agency. 24 hour plumbers. I had a flood, and the plumber who came from this company did not know how to fix. Decided (with no need to do so) to turn off all my water and claim that isolated the leak. Charged £155 plus VAT. Only answer they could give 'call an expert' originally said they would refund due to dispute, but retracted the offer at the first chance they had. There really are after a quick buck and prey on the desperate. They make up jobs to charge for the hour and leave you in a worse position than when they arrived. I really feel for anyone who has used this service before.

Brilliant customer experience completed for my job reference number 345627769.
Engineer arrived the same day diagnosed the problem and ordered the part for the following day. This was installed the next day and everything is in great working order again. Very friendly and hassle free.

After concerns, we had our new boiler inspected by a gas safe engineer, who has applied a ‘Warning - Do Not Use’ sticker to our boiler.

We are currently on day 6 without heating and hot water & are unable to speak to our case manager (ref 102169) to find out if / when Gas Safe Register are going to arrange an inspection/ investigation.

This company should be called not safe they will leave you with no gas for months .I have given all the emails to theses people already baxi haven't installed nothing as they have said to you before I've emailed the letter to you guys.Dangerous company font trust imcompendant lazy worker.

Useless and do not support their engineers. They threatened to remove my registration and therefore my livelihood and income because they didn’t read an email I sent them about a direct debit. They have the power to destroy honest tradespeople because of their own incompetence. Useless and no wonder there are so many illegal gas engineers out there if this is the support they receive. I strongly recommend no one becoming a gas engineer with this useless rabble supposedly helping you.

Boiler priced up by gas safe fitter , On the day of fitting 2 young lads arrived . After fitting the boiler I asked to see there gas safe certificate, did not have one between them . after a lot of calls to gas safe , The gas safe fitter that I thought was going to fit the boiler told gas safe the lads had fitted it . HE IS STILL ON THE GAS SAFE LIST . Yearly membership is more important to gas safe . Since fitting flu in roof i have a leak . fitter will not return and gas safe say they can not do anything to help .

The owner of the house next door had a gas boiler fitted last year and since then we have been unable to have our one and only kitchen window open without the risk of carbon monoxide setting off our detector.
Some time ago I contacted this profit making government body. They are asses. They confirmed that the boiler is fitted correctly.
They have since then contact me a couple of times and asked silly things like have things changed or is it still setting the alarm off. What could change? I can't move the window and the boiler has not moved.
The last time they rang and said that they could do a visual inspection. That was months ago but since nothing. Bet that they blame it on Covid

Mark Bullman is my Hero. I live 2 hours drive from my parents property. This morning the chimney collapsed, lots of damage to us & the neighbours. He was there in 5 minutes, disconnected boiler & turned off gas. Contacted his friendly roofer & sorted EVERYTHING out for me within 2 hours. I can't thank him enough.

Phil Hutchinson gas services. Really polite, professional and very trustworthy. Fitted a gas hob. Left the job clean and tidy. Highly recommended

I used this register to find a qualified heating engineer, he wrongly diagnosed a fault that had never existed, took a large deposit and then disappeared. I contacted gas safe and they said we are only here to show who is qualified but didn’t care that a member had behaved so unprofessionally, he’s still on the register getting work. Don’t waste your time thinking that anyone on this register is reliable, honest, professional because there is no guarantee or reassurance from this company to that effect.

If you believe that this company exists to serve anyone but itself and the fee paying contractors you are mistaken.

I identified a regulation breaking installation which was never registered with Building Control. It was installed by illegally entering my private property and this was insufficient to invoke any action.

I am advised British Gas installed the central heating and they have not even replied to the complaint. Their reviews are just as bad as those here.

Big corrupt businesses and corrupt oversight of regulation control.

Stay away from this company! Very dangerous. They send out people with little to no experience and in our experience the plumber not only turned up drunk and smelling of alcohol. We were also harassed by the same engineer with constant calls in the middle of the night. Horrible experience. I would warn you to stay away

They are putting people's lives at risk and then wash their hands of any responsibility. Utterly disgraceful and needs urgent review of current practices to put safeguarding measures in place or just shut down.

If you do have to contact them, expect zero help, support or professionalism when things go wrong.

I'm a qualified gas engineer and plumber and have been for more years than I care to remember. I have seen CORGI come and go and all types of qualifications listed inbetween as "competent" "scheme" and ""qualified". This profit making organisation masquerading as a "Gas Safe Register" is a danger to the great and professional service we offer in the Gas Industry. Wholly governed by incomprehensible protocol and covert modus operandi. Be under no illusions that GSR will always put their own interests first. The HSE chose Capita to oversee the register and given that they have bungled contracts with Transport For London, Co-operative Bank and Primary Care Services it begs the question " Why choose a company (capita) with multiple failures to run GSR?" I'll leave you to ponder the politics.