I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the... See more
Company replied
Very happy with the client support and service from Gear4music. The Ewi solo that I bought arrive in perfect conditions to Portugal. In the right time. Thanks very much.
Company replied
The headphone jack converter arrived at my UPS pickup point within a reasonable time frame. However, I received no notification that it had arrived from either Gear4music or UPS. That's an odd piece o... See more
Company replied
Good price and speedy delivery. The quality and reliability has yet to be tested as the items are for a Christmas present, but Roland equipment rarely disappoints. The packaging was sufficient but... See more
Venha comprar instrumentos musicais com a Gear4music, incluindo Guitarras Acústicas, Guitarras Eléctricas, Baterias, Pianos digitais. Equipamento musical e de estúdio Yamaha, Korg, Fender, Roland e muitas outras marcas disponíveis na nossa loja de músi...
Kettlestring Lane, YO30 4XF, York, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Firstly, I'm quite satisfied with my purchase. The Bluetooth functionality and the built-in battery are essential features for me, and they work seamlessly. At low volumes, the amp produces some interesting tones, making it perfect for bedroom practice sessions. However, I found that it may not be the best choice for playing outdoors. As the volume increases, the sound quality tends to diminish slightly, which is something to consider if you plan on using it in louder environments.
One minor drawback I noticed is the placement of the input jack, which isn't the most convenient. Additionally, having a built-in tuner would have been a nice addition, saving the hassle of carrying a separate tuner.
In summary, the SubZero Portable Modelling Guitar Amp is a great option for home practice, especially if you value Bluetooth connectivity and portability. While it might not be the ideal choice for gigs due to the volume limitations, it offers a range of tones for bedroom players. Overall, I'm pleased with my purchase and would recommend it to fellow musicians who prioritize convenience and versatility.
Note: This review is based on my personal experience and preferences.
Everything arrived that was ordered, but the delivery information was incredibly inaccurate. There was an initial delay of over 24 hours with goods being handed to the courier.
This was also held by the courier for nearly a week, despite it showing as 'Out for Delivery' and caused a huge delay for the project we ordered the equipment (and paid for expedited delivery). We had to collect the equipment from the courier rather than actually having it delivered which was far from ideal.
The communication around

Reply from Gear4music
The headphone jack converter arrived at my UPS pickup point within a reasonable time frame. However, I received no notification that it had arrived from either Gear4music or UPS. That's an odd piece of basic customer service to be lacking. Also, it's not a universal jack converter. Its threads (for screw-on use) don't work with those on my Beyerdynamic DT 770s jack. The jack sits loosely within the converter. I hear sound through them, but it's an insecure connection. The product details state that the converter works with "compatible" headphones. Too bad I had no way of knowing mine aren't compatible. Hence 3 stars instead of 5.

Reply from Gear4music
Bad Shipping... Before you buy, it says the item will get to you tomorrow. After you buy, It says the day after tomorrow, and it actually gets to you 4 days after. Wait, not actually get to you, but in a distribution center near you, which was not specified.
So I think they kinda lie to you.

Reply from Gear4music
First time purchased but have to say the delivery time and the product and price is second to none. With in 5 days i got my parcel and the product was goood!!! Very very satisfied will shop again. Highly recommend!!
Very fast delivery within the expected day.
Product well packed and protected.
I'm very impressed with the JS300 quality overall. Very satisfied!
All good, quick uneventful delivery
Great neck, in perfect condition.
Only beware that nut has to be cut, only has pre-slots in it.
Great shopping experience and price. The order process was straight forward and it arrived within days. Highly recommended shop.
The speakers arrived fine, they sound good but they lack a bit of bass. I found it weird from a customer point of view that when buying a pair of speakers I had to buy a separate cable in order to play on both.
Hey.
The experience with gear4music it's always great.
About the pickups, there look a little vintage, special with aged white pickguard. I love it.
The sound is so reach, so clean and so intense with the distortion... I'm realy enjoying it!
I wanted a starter drum kit and you had the best combo price-quality. I am very satisfied with the product purchased, it fits my needs as a new drummer, the kit looks sharp and well built. Delivery was very fast to Portugal and everything arrived in perfect shape. My next purchase will be an electric guitar and I will most likely be buying from Gear4Music as well. Thanks.
Once more, a good buying experience with g4m. I asked for a delayed order, and they sent me imediately a new one, without the need of returning the first one, as it arrived. Great customer support.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.