I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the... See more
Company replied
Very happy with the client support and service from Gear4music. The Ewi solo that I bought arrive in perfect conditions to Portugal. In the right time. Thanks very much.
Company replied
The headphone jack converter arrived at my UPS pickup point within a reasonable time frame. However, I received no notification that it had arrived from either Gear4music or UPS. That's an odd piece o... See more
Company replied
Good price and speedy delivery. The quality and reliability has yet to be tested as the items are for a Christmas present, but Roland equipment rarely disappoints. The packaging was sufficient but... See more
Venha comprar instrumentos musicais com a Gear4music, incluindo Guitarras Acústicas, Guitarras Eléctricas, Baterias, Pianos digitais. Equipamento musical e de estúdio Yamaha, Korg, Fender, Roland e muitas outras marcas disponíveis na nossa loja de músi...
Kettlestring Lane, YO30 4XF, York, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I´m very disappointed. I was told that my purchase was going to be delivered the 13th of July. Today its the 19th and still no delivery. I have been told by DHL that it is stuck at customs in Porto and that it can take weeks or months to get it delivered. I think that you as a seller has an obligation to inform the buyer that you are sending some of the purchase (a bass guitarr) from outside the European Union and that delivery times is uncertain. I would have chosen an other supplier ( inside EU) if I know that i wouldn`t get my order in time.
The item I ordered was so poorly packaged that it was bent when I opened it. I'm not sure if it was a miscalculation of size or just trying to save money but the harmonica case was completely bent inside a very small envelope. It's a shame and very irresponsible to charge money for something that arrives in such bad condition.

Reply from Gear4music
Great service!Fast delivery!Totally will recommend and obviously coming back whenever I’ll need anything else!
Excellent service. When I emailed for some advice regarding guitar case selection, they replied very quickly. The cases were delivered within 3 days.
A++ Sorted out a small problem quickly and easily.

Reply from Gear4music
Always delivering the best stuff quickly and with a good price
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.