Gear4music Reviews 

1,166
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

I use Gear4music for more than a decade, they have always surprised me with their affordable prices, unfortunately sometimes instruments come with a poor QC, some scratches and less finesse in the... See more

Company replied

Rated 5 out of 5 stars

Very happy with the client support and service from Gear4music. The Ewi solo that I bought arrive in perfect conditions to Portugal. In the right time. Thanks very much.

Company replied

Rated 3 out of 5 stars

The headphone jack converter arrived at my UPS pickup point within a reasonable time frame. However, I received no notification that it had arrived from either Gear4music or UPS. That's an odd piece o... See more

Company replied

Rated 5 out of 5 stars

Good price and speedy delivery. The quality and reliability has yet to be tested as the items are for a Christmas present, but Roland equipment rarely disappoints. The packaging was sufficient but... See more


Company details

Information provided by various external sources

Venha comprar instrumentos musicais com a Gear4music, incluindo Guitarras Acústicas, Guitarras Eléctricas, Baterias, Pianos digitais. Equipamento musical e de estúdio Yamaha, Korg, Fender, Roland e muitas outras marcas disponíveis na nossa loja de músi...


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4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

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(1,166)

86 reviews in the last 12 months

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Rated 1 out of 5 stars

I´m very disappointed

I´m very disappointed. I was told that my purchase was going to be delivered the 13th of July. Today its the 19th and still no delivery. I have been told by DHL that it is stuck at customs in Porto and that it can take weeks or months to get it delivered. I think that you as a seller has an obligation to inform the buyer that you are sending some of the purchase (a bass guitarr) from outside the European Union and that delivery times is uncertain. I would have chosen an other supplier ( inside EU) if I know that i wouldn`t get my order in time.

July 19, 2022
Rated 1 out of 5 stars

Horrible packaging

The item I ordered was so poorly packaged that it was bent when I opened it. I'm not sure if it was a miscalculation of size or just trying to save money but the harmonica case was completely bent inside a very small envelope. It's a shame and very irresponsible to charge money for something that arrives in such bad condition.

July 14, 2022
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Reply from Gear4music

Obrigado pelo seu feedback! Sentimos muito pelos problemas com sua entrega. Alguém da nossa equipe entrará em contato com consigo em breve para oferecer as opções para resolver o problema o mais rápido possível.

Rated 3 out of 5 stars

I still dont received the product

I still dont received the product. More than 10 days

April 26, 2022
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Reply from Gear4music

Thanks for your feedback. We are extremely sorry for the problems with your delivery. Someone from our team will contact you shortly to offer you the options to sort the issue asap.

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