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Rated 1 out of 5 stars

I would give this company 0 stars if I could. Customer service is atrocious. They don't reply, even after repeated prompts. I ordered a bracelet three months ago, they never delivered. You get no... See more

Rated 1 out of 5 stars

GearZap have informed me that there is going to be a delay in sending the goods. They appear to have initiated payment through PayPal, but I'm not clear whether the transaction will complete even if t... See more

Rated 1 out of 5 stars

The advertised a bluetooth keyboard as universal with Apple and Android logos on the webpage. I purchased one, but it was marked as IOS and does not work with an android device. I have tried to con... See more

Company replied

Rated 1 out of 5 stars

Ordered an item on a BOGOF prom same day only was sent 1 item on complaining was told it was not a BOGOF prom sent them a copy of thé prom I received from them. Certainly will Not be using them ever a... See more

Company details

  1. Cell Phone Accessory Store

Information provided by various external sources

Huge range of tablet, MacBook & laptop accessories. Choose from top brands like TwelveSouth, KNOMO and Speck. Order before 6pm and get same day dispatch. Buy now! Fast delivery!


Contact info

1.1

Bad

TrustScore 1 out of 5

224 reviews

5-star
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Rated 2 out of 5 stars

slow

I ordered A keyboard Dock On feb 27. It Has Not arrived and no info yet.
J. Hamilton brown

March 8, 2014
Unprompted review
GearZap.com logo

Reply from GearZap.com

Hi,

Thank you for your feedback and sorry for your experience. We have looked at your order and it appears we are waiting on stock. We will pass your order on to customer services and they will do their best to help.

Many thanks

GearZap

Rated 1 out of 5 stars

Rubbish

Ordered an item on a BOGOF prom same day only was sent 1 item on complaining was told it was not a BOGOF prom sent them a copy of thé prom I received from them. Certainly will Not be using them ever again or recommending them to anyone.

March 8, 2014
Unprompted review
Rated 1 out of 5 stars

not answering a complaint but have sent 2 review requests!

The advertised a bluetooth keyboard as universal with Apple and Android logos on the webpage. I purchased one, but it was marked as IOS and does not work with an android device. I have tried to contact customer services several times but have yet to receive a reply.

March 6, 2014
Unprompted review
GearZap.com logo

Reply from GearZap.com

Hi Sharon,

Thank you for your feedback and I am very sorry to hear about your experience. The best thing to do would be to return the product for a refund as we no longer have this product in stock.

Usually someone would now check this product but in this case it is not possible.

To return an item go to http://www.gearzap.com/onlinereturns and first fill in the online form.

Then go to http://www.collectplus.co.uk/returns/new/GearZap to return the product for free.

I would like to apologise again and thank you for your time.

GearZap.com

Rated 4 out of 5 stars

It is worth thinking of such a fabulous MacBook Pro hard case.

I bought this because I spent nearly 2K on it, and therefore I do not want to see scratches in early months.

I quite like this case, it protects my MacBook Pro from any light harms, the beauty of the case is that it covers the edges of the Mac. installation was so easy and straightforward.

Thanks

March 5, 2014
Unprompted review
Rated 5 out of 5 stars

quick service

really quick service delivered in two days of order would recommend gearzap to anyone also very pleased with the product ordered.

February 28, 2014
Unprompted review
Rated 2 out of 5 stars

First impression: Not Impressed!

Product arrived broken. Not good start as part of the product name was 'tough!. online return form (to receive a returns authorisation number) filled in twice. No return numbers received. Called phone number - no possibility to speak to a human being. Finally emailed and did get a reply. May be an ok company but I am unlikely to deal with them again.

February 27, 2014
Unprompted review
Rated 5 out of 5 stars

Great to deal with

I have used this company for a number of items and have found them all to be great quality well priced and very fast deliveries I would recomend them.

February 25, 2014
Unprompted review
Rated 2 out of 5 stars

Not impressed with this company.

I cancelled my order due to poor communication and the fact that I found out my item was not in stock. Despite cancelling my email subscription I continue to be bombarded by spam which I find very annoying!

February 24, 2014
Unprompted review
GearZap.com logo

Reply from GearZap.com

Hi Joanne,

I am sorry to hear that you had to cancel your order. You have now been unsubscribed from the newsletter.

Many Thanks

Rated 3 out of 5 stars

Decent response from company

Ordered an item to be told next day it would be dispatched when in stock . I emailed them to ask roughly how long would it be till it came in stock . Got an email back to say it was discontinued . Got offered a refund which I took and was quick . My only problem with them was why advertise something that's not in stock ?!!

February 22, 2014
Unprompted review
Rated 5 out of 5 stars

saw the perfect mini i pad keyboard on GearZap, brilliant price, ordered it, got it next day. what can you say perfect service.

A friend bought me an Mini Apple i pad - just what I wanted. Thought next day could do with matching keyboard because I am disabled and my hands don't work too good. went on various sites and found gearzap - very accessbible, good description of accessories, reviews quite clearly displayed. information good. Ordered it - very easy process - very reasonably priced. Arrived next day.

so my bluetooth wireless keuyboard made for mini tablet is absolutely what i needed. works a treat, looks a treat, easy to set up. Only one really minor issue is that the instructions were miniscule and not easy to read. Could have done with larger and more comprehensive instructions on the keyboard and its functions, I am sure I will be able to find some online. So thoroughly recommend GearZap and the keyboard. Thankyou.

February 22, 2014
Unprompted review
Rated 1 out of 5 stars

Goods not received yet ...

GearZap have informed me that there is going to be a delay in sending the goods. They appear to have initiated payment through PayPal, but I'm not clear whether the transaction will complete even if the goods haven't arrived. Time will tell, I guess.

February 17, 2014
Unprompted review

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