Terrible bar service had two menus with different prices charged us for the more expensive bar one . Waited ages for the food no cutlery no one at the bar to serve very disappointed the games were fun... See more
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Absolutely terrible, genuinely not see such a bad pay out ratio before. If your a gambler, they’ll just take take take, I’ve seen bandits with better payout ratios. Customer service, if you de... See more
Company replied
Odds are terrible check out odds checker and you'll see They are never top priced on anything and they aren't even mid tier. They always near the bottom. You'll see a team 1/2 everywhere and... See more
Company replied
I was on the gentingbet casino site up until 23/08/21 then the site closed for improvementsfor 2 days . It then became genting casino.I Could not play contacted customer support (BIG JOKE) On thi... See more
Company details
Written by the company
GentingBet ceased trading as of 23rd August 2021, with all active player accounts migrated over to the exciting new www.gentingcasino.com platform (operated by Skill On Net Ltd).
Contact info
United Kingdom
- www.gentingbet.com
1.6
Bad
87 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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AVOID!!
AVOID!!! My blackjack hand was misdealt, I had what seemed to be a better hand. And the dealer goes on to draw another card by mistake, instead of facing their mistake, they canceled/voided the game. If we was to mistakenly draw another card/hit they would likely not cancel the game for us. Extremely unfair. The dealer that miss dealt the hand also immediately left the table after making the mistake, making the new dealer unaware of what had happened. Nothing would have been done about the situation unless I had spent hours speaking to support just to recieve a small bonus only aviable on a usless slot. What a bad experience waste of time and money Avoide THIS SITE!!! also quite slow payouts.
July 7, 2021
Unprompted review
Very weak company and they bring shame…
Pretty poor company and they bring shame on the Genting brand. I thought I'd have a go with them, since I used Genting casinos a lot and fancied trying my luck with their welcome offer of £10 free bet.
After signing up and being pestered to upload documents which is fine in principle but it proved impossible to find the function on the website so I emailed the documents.
I then go on to receive emails and text saying I'd singed up, come and give them a go.. I figured I don't have a lot to lose, I I'd give it a try, I can't login.. try resetting password... not having it.
I contact live support who tell me management has said shut my account down, for which they refuse to provide a reason but I assume they thought maybe I only wanted my free bet, which tbh now might have be true.
So well done Genting, maybe you saved a tenner but you ruined the Genting brand for me.
Very poor.
Avoid this site.
June 25, 2021
Unprompted review
Reply from GentingBet
Hi Nick,
Thank you for your review.
It’s very rare for a customer to have their account closed by us, so please rest assured that such a decision will not have been taken lightly. We will however of course honour any owed bonuses / free bets that were qualified for before the time of the restriction.
Kind regards,
GentingBet Customer Support
DO NOT USE THIS SITE
DO NOT USE THIS SITE. First time I used this site. Wish I had read reviews first. After several deposits couple hundred did not even get bonus up. Then they decide that you have deposited enough and will not let you deposit anymore. AVOID have requested account closure after one hour
June 22, 2021
Unprompted review
Reply from GentingBet
Hi Lisa,
Thank you for your review.
Please accept our apologies again for any inconvenience caused by our request.
Full details relating to these checks can be viewed on our website in the ‘Why We Need To Know More’ section of the following link:
https://www.gentingbet.com/responsible-gaming/. Furthermore, please contact our live chat team any time of the day for any assistance required.
Kind regards,
GentingBet Customer Support
I had won 15 free spins on pharaohs…
I had won 15 free spins on pharaohs fortune and 3x multiplier. The game froze and reloaded without my spins and no money! You can’t win even if you hit the feature a complete con stay away from the site
June 11, 2021
Unprompted review
Reply from GentingBet
Hi Shayne,
Thank you for your review.
Ultimately there are differences in the volatility of each slot game (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins). For example, one of our players won a £643k progressive jackpot when playing a high volatility slot earlier this year. (https://www.bournemouthecho.co.uk/news/18562044.bournemouth-woman-wins-643k-gentingbet/)
The following link / app is useful for clarifying each slot game's volatility: http://slotguru.net/
Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate any remaining concerns if you kindly contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind Regards,
GentingBet Customer Support
The worst betting website
The worst experience I’ve had with a betting company. Extremely confusing terms and offers result in you inadvertently losing money! Customer service agents are not empowered to resolve this issues for customers.
May 21, 2021
Unprompted review
Reply from GentingBet
Hi Andy,
Thank you for your review.
Please accept our apologies if you found any of our terms and conditions confusing.
We would be more than happy to investigate any concerns, if you kindly contact us via support@gentingbet.com, providing the relevant details.
Kind Regards,
GentingBet Customer Support
Very poor returns/gameplay
Very poor returns/gameplay, the online casino is bad in comparisson to repuatable sites, my account ran at average 79%RTP, when i complained i was told this is normal, if you want to test your patience to the limit then sign up,
April 11, 2021
Unprompted review
Reply from GentingBet
Hi Andy,
Thank you for your review.
Regarding our payouts, ultimately there are differences in the volatility of each slot game (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins).
The following link / app is useful for clarifying each slot game's volatility: http://slotguru.net/
Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate any remaining concerns if you kindly contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind regards,
GentingBet Customer Support
Betting made difficult
Just tried to sign up to gentingbet, thats an hour of my life I wont get back. I signed up then tried to put some money in and it declined it , yes a betting company declined money!! Something about providing proof. I went into email and there was link about uploading documents lol, how long have you got. Im in a number of betting sites not one have asked to upload documents. I pressed the tab to upload document and it opened a page in my computer with pictures on, no instruction on what to do. Life is too short look for I site that is easy to get into.
April 2, 2021
Unprompted review
Reply from GentingBet
Hi Kivver,
Thank you for your review.
Please accept our apologies again for any inconvenience caused by our request. Full details relating to these checks can be viewed on our website in the ‘Why We Need To Know More’ section of the following link: https://www.gentingbet.com/responsible-gaming/. Furthermore, please contact our live chat team any time of the day for any assistance required.
Kind regards,
GentingBet Customer Support
Worse online casino.
Generally, unprofessional service. I joined the casino few weeks ago, they didn’t ask for any proof of age or joining. However, I still provided my docs, I played and won, then lost 2k. Which I was fine with. I was required to send bank statements, due to them being concerned. I sent my statement, confirmed my job and the company I work for.
Then I was asked to send more docs. Then I was blocked. So they let you play and lose money, then when you are given free money to play with they block you.
Ridiculous company.
March 29, 2021
Unprompted review
Reply from GentingBet
Hi Manmohan,
Thank you for your review.
Please accept our apologies again for any inconvenience caused by our request. Full details relating to these checks can be viewed on our website in the ‘why we need to know more’ section of the following link: https://www.gentingbet.com/responsible-gaming/
Kind regards,
GentingBet Customer Support
Absolutely terrible
Absolutely terrible, genuinely not see such a bad pay out ratio before.
If your a gambler, they’ll just take take take, I’ve seen bandits with better payout ratios.
Customer service, if you deposit too much there happy to block your account.. mid game.. when your down and say it’s safety. Won’t respond to any message on this point.
Look I like a gamble on apps during lockdown but I’d go casino, grosenvor, betfair, betfred, ladbrokes, paddy power, spinwinz, mr green and others, all have decent payout rates and in my opinion are fair rather than harsh, genting will take your money without giving you a chance .
March 18, 2021
Unprompted review
Reply from GentingBet
Hi Callum,
Thank you for your review.
Please accept our apologies again for any inconvenience caused by our request. Full details relating to these checks can be viewed on our website in the ‘why we need to know more’ section of the following link: https://www.gentingbet.com/responsible-gaming/
Regarding our payouts, ultimately there are differences in the volatility of each slot game (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins). For example, one of our players won a £643k progressive jackpot when playing a high volatility slot earlier this year.
(https://www.bournemouthecho.co.uk/news/18562044.bournemouth-woman-wins-643k-gentingbet/)
The following link / app is useful for clarifying each slot game's volatility: http://slotguru.net/
Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate any remaining concerns if you kindly contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind regards,
GentingBet Customer Support
Reopening Account
Reopening Account
i self excluded myself from the site, i spoke to someone they reopened the account after 6 Months.
Could not make a deposit as they change the card processors. They said it had been resolved.
My payments still kept been declined (i had money in my account) it was there fault so they closed my account saying they require more information and will send me a email its been 2 months now.
Genting get your act in gear.
March 15, 2021
Unprompted review
Reply from GentingBet
Hi,
Thank you for your review.
Please accept our apologies for any inconvenience caused. If you could kindly contact us via support@gentingbet.com then we will be more than happy to look into this for you. Please also include your GentingBet username in any correspondence.
We look forward to hearing from you.
Kind regards,
GentingBet Customer Support
would like to thank gentingbet for…
would like to thank gentingbet for there bonus I won 2500 played the wagering n came off with 1300 thankyou for the chance to win some money back.. plz accept my apologies for last review.. I hope my 5star rating helps coz I mean it thankyou.
February 26, 2021
Unprompted review
Reply from GentingBet
Hi Joanne,
Thank you for your review, and congratulations on your win!
Thanks again, and please get in touch any time 24/7 if we can be of assistance.
Kind regards,
GentingBet Customer Support
Love this casino
Love this casino. Really fast at paying out. No wait to speak to customer services. Just waiting on a withdrawal to be paid again today. Happy days!!
February 25, 2021
Unprompted review
Reply from GentingBet
Hi Jamiea,
Thank you for your review, and congratulations on your win!
Thanks again, and please get in touch any time 24/7 if we can be of assistance.
Kind regards,
GentingBet Customer Support
Stick your responsible gambling where…
Stick your responsible gambling where the sun doesn't shine. Bunch of do gooders interfering in where you get your money and then blaming the gambling commission
Website kept freezing as well. Jokers
February 9, 2021
Unprompted review
Reply from GentingBet
Hi Ryan,
Thank you for your review.
Please accept our apologies again for any inconvenience caused by our request. Full details relating to these checks can be viewed on our website in the ‘why we need to know more’ section of the following link: https://www.gentingbet.com/responsible-gaming/
Kind regards,
GentingBet Customer Support
The worst rtp I have played expect to…
The worst rtp I have played expect to win about 20% of what you would win in casino you will have to play £2 to win what you would normally win on 50 p
February 5, 2021
Unprompted review
Reply from GentingBet
Hi Allan,
Thank you for your review.
Ultimately there are differences in the volatility of each slot game (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins). For example, one of our players won a £643k progressive jackpot when playing a high volatility slot earlier this year. (https://www.bournemouthecho.co.uk/news/18562044.bournemouth-woman-wins-643k-gentingbet/)
The following link / app is useful for clarifying each slot game's volatility: http://slotguru.net/
Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate any remaining concerns if you kindly contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind Regards,
GentingBet Customer Support
Be aware from Gentingbet stay far…
Be aware from Gentingbet stay far away!!!!
After the 1st win of £650 I had a time from hell loosing few grand.... bear in mind they were always on my case, where the money is coming from, set a limit, deactivating my deposit facility etc....
After a while increasing the bet and with a bit of luck I manage to win on eye of hourus (the slot) (the only game I play) £650 £1.334 £250 £400 £1350 £700 £600 £300 this are the total winnings, must say £500 I regambled. The night when I lost the £500 I’ve been blocked once again asking if I was comfortable with my limit (the same bull**** over and over again) oh almost forgot the time when I was loosing at the beginning they were given me £30 £40 pounds cash bonus to sweet me up with ridiculous wagering requirements.
The following day (yesterday) they sent me an email saying that my account was temporarily suspended (this people don’t like when u win, like all gambling establishments, as I was briefly in the sector few years back) they ask me all sort of info possible so I provide what they asked. Few hours later they reply with the account reinstated but with a maximum monthly cap of £500 (so I can bet 500 in a all month) that’s a joke!!!!
I remind them that I was a old member (15 years) of Genting casino in Cromwell rd in London now rebranded 45 casino but they don’t give a damn (I also sent them the old members card by email but they didn’t care) (the decision is final) so now I need to find another casino... they are plenty
P.S. when I lost the £500 I was waiting for a cash bonus (even if the wagering are ridiculous) they said there was nothing they could offer...are you for real? Are you kidding me??
Stay away from this online casino is a scam!!!!
January 26, 2021
Unprompted review
Reply from GentingBet
Hi Emilio,
Thank you for your review.
Please accept our apologies again for any inconvenience caused by our request. Full details relating to these checks can be viewed on our website in the ‘why we need to know more’ section of the following link: https://www.gentingbet.com/responsible-gaming/
Kind regards,
GentingBet Customer Support
Been a member for years and never had a…
Been a member for years and never had a problem. Won some, lost some over the years but suppose that's gambling. Gameplay is fine but the site logs you out at random times which is annoying when playing live games. Fast withdrawals and a ok range of games.
January 16, 2021
Unprompted review
Reply from GentingBet
Hi Mea,
Thank you for your review and feedback.
Feel free to contact our Live Chat Team regarding your issues of being logged out, if you can provide them with the relevant details then we will be more than happy to look into this for you.
Thanks again, and please get in touch any time 24/7 if we can be of assistance.
Kind regards,
GentingBet Customer Support
***Another casino company playing at…
***Another casino company playing at bookmakers. Yet again totally awful odds on EVERY sport. If you don't believe me check odds comparison and see what I mean. What's the point in using them?
Staff on chat are rude as well
January 14, 2021
Unprompted review
Reply from GentingBet
Hi Stevie,
Thank you for your review.
If you could kindly contact us via support@gentingbet.com to further elaborate on your experience with our Live Chat Team then we will be more than happy to look into this for you. Please also include your GentingBet username in any correspondence.
In relation to your query, our odds will inevitably be subject to fluctuations, however customers should find that they are generally very competitive. We’re also sorry to hear of your disappointment, especially as we pride ourselves on delivering excellent customer service (with the 90%+ customer satisfaction score received from players that contact us via live chat also reflecting that).
We look forward to hearing from you.
Kind regards,
GentingBet Customer Support
Withdrawn from them before and it was a…
Withdrawn from them before and it was a fairly quick process for 1400-1600. Currently awaiting a withdrawal for 6500 after hitting an amazing win on Crazy Time. Haven't spoke to the staff too much but will update as soon as my withdrawal has been paid.
05/01/2021
-Brandon
*UPDATE*
I CAN CONFIRM THE WITHDRAWAL WAS SUCCESSFUL 😊
January 5, 2021
Unprompted review
Reply from GentingBet
Hi Brandon,
Thank you for your review, and congratulations on your win!
We can see that your withdrawal status updated to 'paid' earlier today, so the funds should be with you within normal banking timeframes.
Thanks again, and please get in touch any time 24/7 if we can be of assistance.
Kind regards,
GentingBet Customer Support
Reply from GentingBet
Hi Craig,
Thank you for your review.
If you could kindly contact us via support@gentingbet.com to further elaborate on your concerns then we will be more than happy to help. Please also include your GentingBet username in any correspondence.
We look forward to hearing from you.
Kind regards,
GentingBet Customer Support
Act like there doing you a favour…
Act like they doing you a favour letting you bet with them. Constantly hassling you for where your money is coming from and always hide behind terms and conditions and gambling commission regulations. No doubt their reply with be full of excuses
And what do you get in return ??? Terrible odds on every sport that is out there. I guess they want people who don't use comparison websites to compare odds because the odds are just really really poor
Don't waste your time even opening an account with them
December 24, 2020
Unprompted review
Reply from GentingBet
Hi Bob,
Thank you for your review.
Please accept our apologies again for any inconvenience caused by our request. Full details relating to these checks can be viewed on our website in the ‘why we need to know more’ section of the following link: https://www.gentingbet.com/responsible-gaming/
Kind regards,
GentingBet Customer Support
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