Terrible bar service had two menus with different prices charged us for the more expensive bar one . Waited ages for the food no cutlery no one at the bar to serve very disappointed the games were fun... See more
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Absolutely terrible, genuinely not see such a bad pay out ratio before. If your a gambler, they’ll just take take take, I’ve seen bandits with better payout ratios. Customer service, if you de... See more
Company replied
Odds are terrible check out odds checker and you'll see They are never top priced on anything and they aren't even mid tier. They always near the bottom. You'll see a team 1/2 everywhere and... See more
Company replied
I was on the gentingbet casino site up until 23/08/21 then the site closed for improvementsfor 2 days . It then became genting casino.I Could not play contacted customer support (BIG JOKE) On thi... See more
Company details
Written by the company
GentingBet ceased trading as of 23rd August 2021, with all active player accounts migrated over to the exciting new www.gentingcasino.com platform (operated by Skill On Net Ltd).
Contact info
United Kingdom
- www.gentingbet.com
1.6
Bad
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Horrible experience
After my first deposit i thought id play some slots but after just half hour deposit was gone there servers are bad and kicked me out every time. Plus live chat was useless id avoid and dont gamble your money with them dont win anything just small wins every time
December 22, 2020
Unprompted review
Reply from GentingBet
Hi Mikey,
Thank you for your review.
Ultimately there are differences in the volatility of each slot game (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins). For example, one of our players won a £643k progressive jackpot when playing a high volatility slot earlier this year. (https://www.bournemouthecho.co.uk/news/18562044.bournemouth-woman-wins-643k-gentingbet/)
Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate any remaining concerns if you kindly contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind regards,
GentingBet Customer Support
I see they're removing reviews
I see they're removing reviews. That tells you all you need to know about this sorry bunch
Odds are awful and customer service is rude
December 16, 2020
Unprompted review
Reply from GentingBet
Hi Rick,
Thank you for your feedback, and please rest assured that we do not have the facility to remove Trustpilot reviews. Further details of which can be viewed via the following link: https://support.trustpilot.com/hc/en-us
In relation to your query, our odds will inevitably be subject to fluctuations, however customers should find that they are generally very competitive. We’re also sorry to hear of your disappointment, especially as we pride ourselves on delivering excellent customer service (with the 90%+ customer satisfaction score received from players that contact us via live chat also reflecting that).
We really appreciate your feedback, and will be happy to discuss further if you'd like to contact us via support@gentingbet.com
Kind regards,
GentingBet Customer Support
Absolutely rancid firm
Absolutely rancid firm. Don't touch with a barge pole
December 8, 2020
Unprompted review
Reply from GentingBet
Hi Matthew,
Thank you for your review.
If you could kindly contact us via support@gentingbet.com to further elaborate on your concerns then we will be more than happy to help. Please also include your GentingBet username in any correspondence.
We look forward to hearing from you.
Kind regards,
GentingBet Customer Support
Been a customer for a long time but…
Been a customer for a long time but tired of them now
Website always crashes but it's never their fault. You tell customers service who just tell you everytime to clear your cache which never helps and then they tell you to try another device as if I have lots of them lying around
Also the bonuses free bets are an absolute insult.
Free £5 bet 20x rollover needed but maximum winnings are just £200. So if you bet your free bet and won every spin you would only be allowed to keep 200 off it. Absolutely pathetic. What kind of bonus is that.
December 3, 2020
Unprompted review
Reply from GentingBet
Hi Marty,
Thank you for your review.
Please accept our sincere apologies if you have experienced any technical issues whilst visiting our website. If you are willing to provide further info (username, time/date, area of site and browser/device used) to further assist the tech investigation, then please also mention this Trustpilot correspondence in your email (and our management team will then arrange for a gesture of goodwill to be credited to your account).
Apologies again, and we hope to hear from you soon (support@gentingbet.com).
Kind regards,
GentingBet Customer Support
Will never use these again
Will never use these again - - - the 1st person blackjack is shameful. Dealer wins every hand. Played 20 games and dealer had either 21 or 20 every hand. Mathematically impossible to not win a hand. Know you have house edge but that was woeful. The chances of losing 20 in a row are well over 100,000-1
December 2, 2020
Unprompted review
Reply from GentingBet
Hi Ryan,
Thank you for your review.
We understand your disappointment if you've encountered a bad run of luck, but the reality is that all of our games are subject to rules and regulations in line with our license, and are regularly tested to ensure that they are fair. However, we would be more than happy to investigate the session in question if you could kindly contact us via support@gentingbet.com, quoting your username and the game, time and date.
Thanks again, and we look forward to hearing from you soon.
Kind regards,
GentingBet Customer Support
Odds are terrible check out odds…
Odds are terrible check out odds checker and you'll see
They are never top priced on anything and they aren't even mid tier. They always near the bottom. You'll see a team 1/2 everywhere and they'll go 2/5 or 8/15 and they'll go 4/11. It's as they deliberately go worst price on 3 outcomes
They even bet 4/6 v 21/20 and 3/4 v 10/11 in match betting squeezing even more out than normal bookies do. They're not content with normal overground they are even greedier
The funny thing is they actually say on their website how competitive there prices are!
Free bets never happen and bonuses don't exist
Not recommended unless you're really desperate
December 2, 2020
Unprompted review
Reply from GentingBet
Hi Bazza,
Thank you for your review.
Our odds will inevitably be subject to fluctuations, however customers should find that they are generally very competitive. For example, reviewing tonight’s big match on Oddschecker the main operators show odds with over-rounds varying from 105-108%, with GentingBet just under 106%, i.e. competitive with the rest of the market. That is of course just a single example plucked from this evening’s main fixtures, and as with any operator our margins can and do vary, depending on numerous factors – sport, profile of event, number of competitors, market movers and more. Overall we endeavour to stay competitive with the industry, however.
Further to the above, we offer promotions week in, week out, with many thousands of players having enjoyed and benefited from them. We’re also currently reviewing our rewards scheme so that we can offer free bets to more players than ever. We appreciate your feedback, and will be happy to discuss further if you'd like to contact us via support@gentingbet.com
Kind regards,
GentingBet Customer Support
Why do you keep asking people what the…
Why do you keep asking people what the browser they are using when they tell you the site is slow as if they are to blame, you act like it's the players devices that are to blame when looking at the numerous reviews saying the sme thing, do you not think it's obvious it's your end . Why should players have to email you. Have you any idea how frustrating it is keep getting locked pages when you're trying to browse odds?
I've used 2 different devices this morning to try and put football on and both times got the message page is unresponsive/unstable and locks up. Its blatantly obvious that your website can't handle the traffic thrown at it on Saturdays a blind man could see it
Its 2020 surely this shouldn't be happening to an online gaming company
Have gone to place my footy bet on a site that I can actually log onto
November 28, 2020
Unprompted review
Reply from GentingBet
Hi James,
Thank you for your review.
Firstly, please accept our sincere apologies if you have experienced any technical issues whilst visiting our website. The reason why our tech team have requested further details is to try and identify if the problem you have described is only affecting certain browser and/or device users.
If you are willing to provide the requested info (username, time/date, area of site and browser/device) to further assist the tech investigation, then please also mention this Trustpilot correspondence in your email (and our management team will then arrange for a gesture of goodwill to be credited to your account).
Apologies again, and we hope to hear from you soon.
Kind regards,
GentingBet Customer Support
Don't go anywhere near this lot
Don't go anywhere near this lot
If they had cards like this in their real casinos there would be uproar if you got dealt hands like the ones you get online on their 3D Game
Dealer has either blackjack or 20 every hand. Never busts,
Player gets 12 13 14 every hand and busts. Don't give me the random number nonsense either. It's absolutely disgusting how you get away with it online. I will never use your joke of an online casino ever again. Absolutely rancid stuff. You should be ashamed
Oh and the site keeps freezing as well
November 28, 2020
Unprompted review
Reply from GentingBet
Hi Mark,
Thank you for your review.
We understand your disappointment if you've encountered a bad run of luck, but the reality is that all of our games are subject to rules and regulations in line with our license, and are regularly tested to ensure that they are fair. However, we would be more than happy to investigate any remaining concerns if you contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind regards,
GentingBet Customer Support
Not very good pay out
Not very good pay out. They will let you win for once after that forget about it. You can't win anything decent if you are playing with high stakes. You can see how the game becomes glitch if you raise your stakes. Another strange thing is that I was playing a game which I had couple if winnings and I kept playing and realise that it was only dead spins with no winnings even a small one -i stopped playing and went back to the lobby and noticed that I was logged out. The question how I carried on playing without being logged in ?
November 28, 2020
Unprompted review
Reply from GentingBet
Hi Levent,
Thank you for your review.
Ultimately there are differences in the volatility of each slot game (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins). For example, one of our players won a £643k progressive jackpot when playing a high volatility slot earlier this year. (https://www.bournemouthecho.co.uk/news/18562044.bournemouth-woman-wins-643k-gentingbet/)
The following link / app is useful for clarifying each slot game's volatility: http://slotguru.net/
Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate any remaining concerns if you kindly contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind regards,
GentingBet Customer Support
Id give a zero but cant
Id give a zero but cant, i play on alot of sites you win some you lose some thats gambling, however when you deposit several times over within a space of a month to not get your bet back on a win spin let alone even seeing a slot bonus is a joke, over £200 spent and gone within mins just spinning and no win. Im ok with loosing my money if the game play lasts but this site i feel its just ripping up money and i can do that at home, closed my account wouldnt deposit stay clear
November 27, 2020
Unprompted review
Reply from GentingBet
Hi Katy,
Thank you for your review.
It’s always important to note that there are differences in the volatility of slot games (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins). For example, one of our players recently won a £643k progressive jackpot when playing a high volatility slot! Further details here: https://www.bournemouthecho.co.uk/news/18562044.bournemouth-woman-wins-643k-gentingbet/
Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate further if you could kindly contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind regards,
GentingBet Customer Support
Screen seems to magically freeze if I…
Screen seems to magically freeze if I have a decent win and it is pretty obvious hardly anyone is playing - one to avoid I think - my numbers seem to come up when I'm betting 20p but they go next door when I increase my bet.
November 24, 2020
Unprompted review
Reply from GentingBet
Hi Phil,
Thank you for your review.
We're sorry to hear that you have experienced issues with a game freezing. If you are confident that your Wi-Fi was stable at the time then please could you provide more details (e.g. username, time/date, game and browser/device) to support@gentingbet.com, and we will investigate further.
Please also rest assured that the amount staked has no affect whatsoever on the result of a Roulette spin.
Kind regards,
GentingBet Customer Support
Website unable to work correctly and…
Website unable to work correctly and keeps freezing. Got told to clear cache /cookies which didn't do a thing. Seeing all the other comments about it before it's obvious it's the site and not me. I only use it for football betting and that's bad enough. Can only imagine how bad it is if you're using it for casino games. Tbf the football odds are poor anyway and not worth losing sleep over anyway
Customer service need to learn some manners ax well. They are in denial that the site is freezing and slow
1 star
November 20, 2020
Unprompted review
Reply from GentingBet
Hi Harry,
Thank you for your review.
We’re sorry to hear of your negative experience, and please rest assured that any reports of this nature are immediately forwarded to our technical team. To further support our investigation, it would be much appreciated if you could kindly provide more details to us via support@gentingbet.com (quoting your username, the approx. time / date that you encountered the problem, which area of the website you were on, and confirming your device and browser used). Please also mention this Trustpilot correspondence in your email, and our management team will then arrange for a gesture of goodwill to be credited to your account, as a sign of our appreciation for providing the requested info.
Please accept our apologies again for any inconvenience caused, and we look forward to hearing from you soon.
Kind regards,
GentingBet Customer Support
Website slow
Website slow
Customer service rude
Free bets non existent
Waste of time. Just played blackjack 5 hands and dealer had BJ 4 times and the other time hit from 14 and got 21
Safe to say won't be going near again
November 17, 2020
Unprompted review
Reply from GentingBet
Hi Clarkey,
Thank you for your review.
We’re sorry to hear of your disappointing experience, especially as we pride ourselves on delivering excellent customer service (with a 90%+ customer satisfaction score received from players that contact us via live chat also reflecting that).
We'd be happy to investigate your queries if you could kindly provide your username and further details in an email to support@gentingbet.com
Thanks again, and we hope to hear from you soon.
Kind regards,
GentingBet Customer Support
OH DEAR...is this corporate bullying
OH DEAR...is this corporate bullying ?
In response to a one star review after closing my account where I challenged their ethics , their only response was to say that my query was resolved.
They obviously don't believe in freedom of speech.......
I can only suggest that others who experience this sort of bullying report them to the Gambling Commission as I have.
DON'T FORGET THERE ARE OTHER SITES OUT THERE WITH GOOD CUSTOMER SUPPORT....
November 15, 2020
Unprompted review
How slow is this website
How slow is this website. They claim 1000s of users without complaint but I can see 3 reviews on here about how slow the site is
Nothing more frustrating than getting logged out when you trying to gamble. Please stop saying is fine when keeps freezing
Jay
November 10, 2020
Unprompted review
Reply from GentingBet
Hi Jay,
Thank you for your review.
We’re sorry to hear of your negative experience, and please rest assured that any reports of this nature are immediately forwarded to our technical team. To further support our investigation, it would be much appreciated if you could kindly provide more details to us via support@gentingbet.com (quoting your username, the approx. time / date that you encountered the problem, which area of the website you were on, and confirming your device and browser used). Please also mention this Trustpilot correspondence in your email, and our management team will then arrange for a gesture of goodwill to be credited to your account, as a sign of our appreciation for providing the requested info.
Please accept our apologies again for any inconvenience caused, and we look forward to hearing from you soon.
Kind regards,
GentingBet Customer Support
Cowboys
I totally agree with the last reviewer.
I started using this site after again after years of little use.
I was enticed with a couple of bonuses which looked quite good.
Placed a bet and I actually won.
However I didn’t recieve bonus.
After a live chat with a host,I was told management don’t want me to recieve bonuses or promotions.
Cowboys.
Just waiting to see how long it will be before they process my withdrawal.
November 8, 2020
Unprompted review
Reply from GentingBet
Hi Neil,
We’re sorry to hear that you’re disappointed with your GentingBet experience. Like many operators we offer promotions to enhance the excitement of our customers’ gaming experience, especially around major sporting events. We do, however, reserve the right to restrict players from these promotions if it appears that their play is dominated by such offers. We will however of course honour any owed bonuses / free bets that were qualified for before the time of any restriction notification.
We can see that your query has now been resolved for you via email (with all owed offers honoured as per the above), however please do not hesitate to contact us if you require any further assistance.
Kind regards,
GentingBet Customer Support
Truly embarrassing customer experience
One of the worst sportsbooks out of a small group that have the audacity to claim legitimacy and a so-called decent track record. Advertised two free bet offers directly to my account, but as soon as I was enticed into betting with them, they decided to close my account without further notice. I had already lost one bet so they have practically stolen £ 20 from me.
I have never had an experience like this with other sportsbooks. It is their right to close an account, but typically their competitors honour all ongoing offers and release final funds. This is to create trust and avoid foul play, especially when a user's account is closed as a disciplinary measure.
Truly embarrassing.
November 8, 2020
Unprompted review
Reply from GentingBet
Hi Aikaterini,
It’s very rare for a customer to have their account closed by us, so please rest assured that such a decision will not have been taken lightly. We will however of course honour any owed bonuses / free bets that were qualified for before the time of the restriction.
We can see that this query has now been resolved for you via email (with all owed offers honoured as per above), however please do not hesitate to contact us if you require any further assistance.
Kind regards,
GentingBet Customer Support
Signed up and had nothing but hassle
Signed up and had nothing but hassle. Website is really really slow and cant seem to handle the traffic. How can you have a casino when it all keeps freezing or you keep getting chucked out every few minutes and having to log back in. Ridiculous
I withdrew my money and gave it up as a bad job.
November 6, 2020
Unprompted review
Reply from GentingBet
Hi Ryan,
Thank you for your review, and we are sorry to hear that you have been experiencing technical issues.
Our website usually hosts thousands of other players without issue, so please accept our sincere apologies if this has not been the case for you. Please could you kindly contact us via support@gentingbet.com quoting your username, browser used, and time/date that the problem occurred.
Kind regards,
GentingBet Customer Support
Awful site time wasters
Awful site time wasters, people on live chat are rude and the management are even worse.
Do not use at all
November 4, 2020
Unprompted review
Reply from GentingBet
Hi Matthew,
Thank you for your review.
We’re sorry to hear of your dissatisfaction, especially as we pride ourselves on delivering excellent customer service (with the 90%+ customer satisfaction score received from players that contact us via live chat also reflecting that).
Whilst we are unable to discuss your account status on a public forum, please do not hesitate to contact us via support@gentingbet.com if you require further assistance or clarification.
Kind regards,
GentingBet Customer Support
Pathetically slow site
Pathetically slow site
By the time I logged on I had missed the race and it was off.
Won't use again.
November 3, 2020
Unprompted review
Reply from GentingBet
Hi Tim,
Thank you for your review.
We’re sorry to hear of your negative experience, and would much appreciate it if you could kindly provide more details to us via support@gentingbet.com (quoting the time / date that you encountered the problem, and confirming your device and browser). Our tech team will then be able to establish if there were any technical issues at that time, or if it was a localised issue at your end.
Kind regards,
GentingBet Customer Support
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