Terrible bar service had two menus with different prices charged us for the more expensive bar one . Waited ages for the food no cutlery no one at the bar to serve very disappointed the games were fun... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely terrible, genuinely not see such a bad pay out ratio before. If your a gambler, they’ll just take take take, I’ve seen bandits with better payout ratios. Customer service, if you de... See more
Company replied
Odds are terrible check out odds checker and you'll see They are never top priced on anything and they aren't even mid tier. They always near the bottom. You'll see a team 1/2 everywhere and... See more
Company replied
I was on the gentingbet casino site up until 23/08/21 then the site closed for improvementsfor 2 days . It then became genting casino.I Could not play contacted customer support (BIG JOKE) On thi... See more
Company details
Written by the company
GentingBet ceased trading as of 23rd August 2021, with all active player accounts migrated over to the exciting new www.gentingcasino.com platform (operated by Skill On Net Ltd).
Contact info
United Kingdom
- www.gentingbet.com
1.6
Bad
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give 0 as a rating I would.
If I could give 0 as a rating I would.
they just want to take your money, and they won't give you any bonus if you lose your money ...... their signup offer is only for marketing, you won't receive it ever because they terminate your account
October 28, 2020
Unprompted review
Reply from GentingBet
Hi Adam,
Please accept our sincere apologies again for the temporary issue that affected your account, and we're pleased to see that it has since been resolved (along with honouring the free bet offer and additional gesture of goodwill).
We hope that you enjoy your GentingBet experience from here on in, and please rest assured that we are available 24/7 via live chat and support@gentingbet.com if you ever require any assistance.
Kind regards,
GentingBet Customer Support
Loyalty
I dont mind the bet selections or types. The customer service is good. However the site is very sluggish when using mobile. The one issue I have is loyalty, I am a big believer of rewarding loyalty. Normally on a friday a bonus is credited, however after depositing over a grand and staking over £10k in a week, I received nothing. I contacted them and said I havent had anything credited, to which they informed me I wasnt due anything. I can only assume in their eyes loyalty is based on losing accounts. Which mine is but this week I was lucky. Never mind.
***23/10***
I appreciate your reply and explanation, however to reward only losing accounts is quite a dangerous game and not recommended by the gambling commission. That being said, I don't have to be loyal and can use other sportsbook who would give a bonus for a free bet or bonus for depositing £1Ik and staking £10k in less than a week
October 17, 2020
Unprompted review
Reply from GentingBet
Hi Jamie.
Thanks for your feedback, and sorry to hear you've been disappointed with your recent experience. Our technical team are constantly working on trying to streamline our site for faster loading times, especially on mobile devices, as we absolutely appreciate that you want the experience to be as quick and effortless as possible.
With regard to bonuses, we offer a number of promotions week in week out for our players to take advantage of, but yes the individual Friday bonuses are generally awarded based on how you've done that week. In general we think it's better to let your winning periods speak for themselves, and use the Friday bonuses as a way of giving something back if your luck's been out.
We appreciate that there's no "right" approach that will suit everybody here, but on balance we find it better to be able to give a bit more when players' luck hasn't been with them, rather than rewarding everybody regardless of results, and spreading the bonuses thinner as it were. Sorry to hear that approach doesn't fit your preferences, but I wanted to at least explain our reasoning as it were.
All the best.
GentingBet Customer Support.
Good selection of slots do gets my…
Good selection of slots do gets my vote! Happy customer and quick withdraws
October 5, 2020
Unprompted review
Reply from GentingBet
Hi Sarah,
Thank you for your review.
It's great to hear that you're enjoying our slots and quick withdrawals! Please rest assured that we are available 24/7 via live chat and support@gentingbet.com if you ever require any assistance.
Kind regards,
GentingBet Customer Support
One star is too many for these clowns
One star is too many for these clowns, the website is slow and freezes then logs you out. The settlers are stupid who always settling bets as losers when they win, the get their inrunning basketball scores the wrong way around, I was going call them today to close my account but they beat me to it and barred me, what did I did I dare do, I had a winning account, genting bet only let losers use them
October 5, 2020
Unprompted review
Reply from GentingBet
Hi Gary,
Thank you for your review.
It’s very rare for a customer to have their account closed by us, so please rest assured that such a decision will not have been taken lightly.
Kind regards,
GentingBet Customer Support
Website keeps freezing then telling you…
Website keeps freezing then telling you balance is zero then keeps logging you out. Impossible to use
September 28, 2020
Unprompted review
Reply from GentingBet
Hi RJ,
We're not aware of any similar reports but we'd be happy to investigate further if you could kindly contact us via live chat or support@gentingbet.com. Furthermore, we would recommend the following:
- Make sure that you have the latest version of your browser/app downloaded
- Check your internet connection and make sure it is stable and secure
- Delete the cache and cookies on your browser (if you are playing on browser)
- Re-install the app if you have continued problems (if you are playing on app)
Kind regards,
GentingBet Customer Support
0/5 stars if it was possible
Disgrace of a company, never left a trust pilot review before but felt the need to stop other people signing up. I saw they were best price on a market, so googled them to sign up...offer came up, bet 40 and if your bet loses get 40£ in bonus also get 40 free spins...so I signed up, bet 40 at over the required minimum odds...no bonus arrived so I queried with chat and apparently because I'd found the offer on Google (top result) I wasn't a valid customer (!) And hadn't come from a particular website so wasn't eligible. Whole website is very clunky to use and continuously logs you out.... shocking experience and brutal customer service from 'Carles'. Avoid at all costs
September 25, 2020
Unprompted review
Reply from GentingBet
Hi Sam,
We’re sorry to hear that you’re disappointed with your GentingBet experience.
In relation to your query, the reality is that the £40 free bet offer significant terms state “Valid only for accounts tracked from an eligible referring website“. Therefore any players that have simply found the offer via a search engine or online forum, will unfortunately not be eligible. However you were of course eligible to receive the new customer £10 free bet offer advertised on our website.
Please do not hesitate to contact us via support@gentingbet.com if you require any further assistance.
Kind regards,
GentingBet Customer Support
Very slow website
Very slow website, freezes regularly. Very rude customer service and they ban you for taking promotions THEY EMAIL YOU!!
Bizarre.
They say its common practice, well I've had accounts with the big bookies like 365 and WH for ten times as long and never had that happen.
September 5, 2020
Unprompted review
Reply from GentingBet
Hi Dave,
We’re sorry to hear that you’re disappointed with your GentingBet experience. Like many operators we offer promotions to enhance the excitement of our customers’ gaming experience, especially around major sporting events. We do, however, reserve the right to restrict players from these promotions if it appears that their play is dominated by such offers.
Kind regards,
GentingBet Customer Support
I'd avoid
Site isn't particular good as it logs you out all the time. Sports odds are fairly poor.
Was still using the site very occasionally as it had the occasional half decent offer but had an email saying they've closed my account without explanation.
I'd avoid to save you the experience of similar.
September 1, 2020
Unprompted review
Reply from GentingBet
Hi Susan,
Thank you for your review.
It’s very rare for a customer to have their account closed by us, so please rest assured that such a decision will not have been taken lightly. Apologies for any disappointment caused.
Kind regards,
GentingBet Customer Support
Absolute Joke
Worst betting site ever.
Sign up to get a bonus, all of a sudden you aren't eligible for it because of some made up reasons not covered in terms and conditions.
Unable to withdraw my winnings, just my initial deposit and that's it. Or so I thought... Turns out I can't withdraw my deposit either. It says that it was successful but then suddenly you check and money is still on the site saying withdrawal was declined.
Contacted the slow, uninformed customer service chat and was told the request was successful. Then the story was it was declined for unknown reasons and second request now is supposedly successful.
Supposedly... because they've closed my account now :) Will I get my money in the next few days? Who knows.
August 21, 2020
Unprompted review
Reply from GentingBet
Hi Kamil,
Thank you for your review.
We always recommend that customers read the relevant T&Cs prior to accepting a bonus, to avoid any potential confusion. However, we’ll gladly investigate further if you could please provide more information.
In relation to your withdrawal concerns, the reality is that a transaction could only fail if there was a technical issue, or if a card issuer doesn’t allow refunds to be processed back to a particular card type. Therefore it’s extremely rare that any of our customers experience any problems in this area (please accept our sincere apologies if this was the case for you though).
Further to the above, we’ve been unable to locate any GentingBet accounts in your name that have not made a successful withdrawal, so assume that your issue is now resolved. However please do not hesitate to contact us (any time 24/7) via live chat or support@gentingbet.com , quoting your username, and we'll be happy to assist you further.
Kind regards,
GentingBet Customer Support
No bonus
No bonus, scarce in game features & disappointing overall payouts. Don't waste your money......avoid!
July 25, 2020
Unprompted review
Reply from GentingBet
Hi DL,
Thank you for your review, and we’re sorry to hear that you had a disappointing experience.
It’s always important to note that there are differences in volatility of slot games (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins). For example, one of our players won a £643k progressive jackpot when playing a high volatility slot a few weeks ago! (Details here: https://www.bournemouthecho.co.uk/news/18562044.bournemouth-woman-wins-643k-gentingbet/)
Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate further if you could kindly contact us via support@gentingbet.com, quoting your username and details of the game(s) and session(s) in question.
Kind regards,
GentingBet Customer Support
(Android App experience) Horse Racing at Genting
(Android App experience). My overall experience with Genting is OK BUT when it comes to horse racing they are absolute amateurs. Must be avoided. They change odds on the bet slip. (That's OK). You accept change. Then they say that you have 2 bets!!! Then you clear 'all'. Then you go back in a day later and find that the bet was placed despite none showing as 'live'!!! So you go off and place your bet with a proper bookie and end up with a double exposure. Lesson learned!!!! Stick to the mainstream players for horses and ditch the cowboys!
July 21, 2020
Unprompted review
Reply from GentingBet
Hi CP,
Thank you for your review, and we’re sorry to hear of the difficulties that you’ve experienced.
We have not received any similar bet slip reports from other players but we would be keen to investigate your query further, if you could kindly contact us via support@gentingbet.com (quoting your username and details of the bet(s) in question)
Kind regards,
GentingBet Customer Support
Love genting bet
Love genting bet. Fast payouts and customer service second to none... Always been great with Me and credit my sportsbook account with cash to do as I choose... If you moan about stuff that means you shouldn't be doing it me I'm happy and betting in running on sports is my thing so thumbs up guys 👍👍👍😁😁😁
July 12, 2020
Unprompted review
Reply from GentingBet
Hi Thomas,
Many thanks for taking the time to write a review.
We hope you’re still having an enjoyable experience, and please rest assured that we are available 24/7 via live chat and support@gentingbet.com if you ever require any assistance.
Kind regards,
GentingBet Customer Support
Avoid
Avoid. Dissapointed as they refuse to give members bonuses for they deposits. i deposit thounds and i got almost nothing and lately i did the mistake to log back and try them out. did a deposit and of course i asked for some bonus , been told lies that i might get one in the evening. checked it and of course they said i am not eligible , reasons ? no reasons . maybe next week...if you as a website want to keep your costumers happy especialy when they deposit alot you must give them bonuses ...look for better websites , i am sure they are plenty
July 10, 2020
Unprompted review
Reply from GentingBet
Hi George,
Thank you for your review.
We’re sorry to hear that you are dissatisfied with the volume of bonuses that you have so far received – especially as GentingBet prides itself on being extremely competitive in this area, with regular rewards and offers for new and existing players alike.
We would be happy to investigate your query further if you could kindly contact us via support@gentingbet.com, quoting your username and details of the bonuses / promotions in question.
Kind regards,
GentingBet Customer Support
Brilliant site.
This is the first review I have ever written but I felt like it needed to be done. I signed up to this site, deposited £20 and won £400. They even ask you to go into a live chat and make sure you are happy with your gambling control and deactivate your deposit until you let them know your happy and safe. 10/10 site. Hopefully the withdraw goes through okay.
June 4, 2020
Unprompted review
Reply from GentingBet
Hi Billy,
Many thanks for taking the time to write a review.
We hope you’re still having an enjoyable experience, and please rest assured that we are available 24/7 via live chat and support@gentingbet.com if you ever require any assistance.
Kind regards,
GentingBet Customer Support
The slowest payout
The slowest payout I have ever seen. Lousy customer service. Takes two weeks or more to get a payout. Avoid at all costs
May 22, 2020
Unprompted review
Reply from GentingBet
Dear John,
Thank you with your review.
GentingBet process the vast majority of withdrawal requests within 24hrs, so if you haven’t received the funds yet then it could be due to an issue outside of our control (e.g. a problem at your bank’s end).
If you have not done so already, please could you contact us via support@gentingbet.com, quoting your username and details of the transaction in question, and we will investigate accordingly.
Kind regards,
GentingBet Customer Support
I asked this betting provider to…
I asked this betting provider to investigate a fault whereby the game crashed due to some technical issue.
The result of the investigation was that no fault was found yet if they actually spoke to their staff who were on the floor during the live game they would find out that there was indeed a fault and not only that there was lots of unhappy customers on the live chat complaining about it.
Best to avoid this company as if an issue arises due to a fault then it is not investigated properly or robustly and it’s made out that it’s the customers fault.
Poor show Genting!
May 13, 2020
Unprompted review
Reply from GentingBet
Hi Kevin,
Thank you for your review.
Please rest assured that on the very rare occasions where players experience technical or connectivity issues when playing our live casino games, then we will always proceed with an extremely thorough investigation. This also includes liaising with the game supplier’s technical specialists to check for any errors or abnormalities, and to confirm if the issue was at the Casino or player's end.
We would be happy to investigate your query further if you could kindly contact us via support@gentingbet.com, quoting your username and details of the sessions in question.
Kind regards,
GentingBet Customer Support
Never win a bonus
been playing for 3 days and still no bonus rounds. You could spin these games all day long and not get a bonus round. I’m sticking with gala casino at least you get a chance to win
May 12, 2020
Unprompted review
Reply from GentingBet
Hi Darren,
Thank you for your review, and we’re sorry to hear that you had a disappointing experience when playing our slots.
It’s always important to note that there are differences in volatility of slot games (e.g. some offer the chance for infrequent big wins, whereas some offer frequent, lower value wins). Please also rest assured that all of our games are subject to rules and regulations in line with our license, and are therefore regularly tested to ensure that they are fair. However, we would be more than happy to investigate further if you could kindly contact us via support@gentingbet.com, quoting your username and details of the sessions in question.
Kind regards,
GentingBet Customer Support
At first bad CMR service but they sorted it
Guys and girls please be extra cautious and read the T&C regarding the bonus requirements. I had an unexpected and bad experience, but then the management decided to step in and sort out my problem after I shared my frustration here. Big thanks again for the management.
April 19, 2020
Unprompted review
Reply from GentingBet
Hi Nandor,
Thank you for your review.
We always recommend that players read the relevant T&Cs (that are provided on-site and via a pop-up message) before accepting a casino bonus, to avoid any potential confusion.
Please could you contact us (any time 24/7) via live chat or support@gentingbet.com , and we'll be happy to assist you further.
Kind regards,
GentingBet Customer Support
Just my opinion.....
I made an account a few years ago and stopped playing because I didn't find the odds to be as good as some other websites. I took a phonecall today from a mobile number. It was someone from Genting asking why I hadn't logged in for so long and that I could benefit from a £20 matched bonus on casino. This on the face of it was a reasonable enough offer and I understand they are a business and need to make money. I said thank you to the rep and said I might consider it at some point. Then the problem came. The rep wanted me to put the phone on speaker and make the deposit whilst he was on the line so the bonus could be released. Personally I think it was a disgraceful thing to do. People are off work and struggling financially due to the coronavirus. Needless to say I am closing my account with them.
April 1, 2020
Unprompted review
They have refused to pay what they owe…
They have refused to pay what they owe me and have closed my account.
February 7, 2020
Unprompted review
Reply from GentingBet
Hi Antony,
Thank you for your review.
Please could you contact us via support@gentingbet.com quoting your username, and we’ll be happy to investigate your query further.
Kind regards,
GentingBet Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.