Genting Casinos Retail  Reviews 187

Used to go to Westcliff Casino Southend years ago and was a good night out, so went with a friend recently and what a difference. The gaming tables apart from a few have been replaced with roulette machines. The slot machines have also taken over but they have limited amount of games which I did not like. Was told sandwiches were free, but had a second sandwich later on was charged £10. This place was so much better before but they have ruined it. If I want to play gambling machines I can do that at home online. Very disappointing! This isn't a casino it is a machine arcade. The place was almost empty. I wonder why!

Put 10 pound in for free spins used free spins win £31...once you've used your free spins you use real money 1st not a problem went on another game won £109 so thought nice ill take that out because it's real money wouldn't let me kept saying error then tried for 6th time it said you must cancel bonus 1st and you would lose £31 not a problem as my account had £140 odd in so I still had my £109 went to account cancel bonus waited for over an hour watching this circle spin tried it numerous times same thing it wouldn't let me cancel bonus do not go near this casino or its sisters casinos I.e slingo and another 1 you cant close your account only freeze for 1 month cant delete account also customer service is not real and as people have said bonuses are rare it's a scam site do not go on it do not put your money in a beg of you especially if you like to gamble I gamble when I'm intoxicated also which should be illegal safe mate isn't safe if you cant close your account because we are gamblers and will keep on trying to win our money back there is no chance I will get my money back or will try due to being intoxicated and not in control of my actions and not being able to shut my account down like other websites I.e William Hill sky coral all the rest let you delete or even take 5 uear break this site doesn't then send you emails saying your account is unfroze they take advantage of our weakness and addiction steer clear

We were regular visitors of Westfield Casino but never again! Last week we were waiting for the lift to come when a man kicked off at a Manager by the entrance. He spat at him and the language was unbelievable! He then picked up a big bin and threw it across the entrance. We were petrified but where was Security?!?
Nowhere to be seen!!
Do you not have a Duty of Care for your customers?
When the lift came he got in with us. That should not have been allowed. We were petrified. He should have been detained.
During the afternoon there were young lads walking around with hoodies on too! That should not be allowed. Yet when our friend came the time before he was asked to remove his cap!
A truly horrible experience!

Had two failed deposits which went through after sending back statements and PayPal statements over two week have just given up and closed account . The customer service is dreadful if you have an issue so best to keep away .

Was at Genting Stratford today (Wednesday 4thMarch) . Only one 'low value' roulette table was open. Lots of people crowded onto it. Croupier making mistakes because it was so crowded. Not a good experience.

I was a member and upon till they've bought aspers stratford (London)casino my membership was suspended permanently although aspers no longer exist they still decided to honour my suspension which is a very very stupid procudere a Company that no longer exists Genting casino customer relations management who makes decisions on your membership are very very bad poor decision makers for customers who have been previously banned by aspers, which shouldn't even come in play as company doesn't exist.
Genting venues don't even have a restaurant, your playing high hands all they can offer you is cheap toasted cheese sandwiches. Poor I'm sure this won't improve and they are littetraly begging customers to become members and this is how you get treated shocking, embarrassing such a massive company.

I appreciate casino has a house edge but lately the slots have been reduced greatly. GENTING HAVE BEEN REGULARLY REDUCING RETURN TO PLAYER ODDS. More often than not you Will put 500 plus pounds before getting a feature partly because the government in ther wisdom want to promote safer gambling, there answer is to allow casinos to lower odds and pay out less often. Plus you will find the toilets in Renshaw street. Disgusting more unsanitary than any other casino Get your act together genting. Tracking does not help safer gambling it is a tool to see what you can afford to lose. Any councillors looking in should look at promoting fairer gambling rather than safer gambling, the cost of promoting this just falls back on the customers which as any idiot can can see, making it MORE UNSAFE. Management and staff are excellent And they provide the main reason for return visits rather than visiting competition. Anything above in house is obviously run by overpaid accountants who neither care or understand anything about gamblers or gambling.

Make it hard to withdraw by hiding the tab in deposits. Then you can't withdraw if you have outstanding bonusses (which are complex and designed to lock you in) Impossible to find active bonusses in order to cancel them (they are deliberately hidden. Contacted help and they were particularly vague and would not help. Ignored my last 3 emails

I've noticed my reviews Ive written about genting the fraudsters have disappeared lol I guess the truth hurts. I want to make this clear to everyone. The only winners are those who control it. Forget their regurgitated replies about RNG and they are tested rubbish. Apparently a company called itech labs is who tests all their games. Well this company is either incompetent or a front who is in bed with and get a slice of their vast revenue. Just like the gambling commission complete and utter smoke screen. I'll repeat all their games is hooked up to a massive software database which is designed to counter every move you make. Let's talk roulette for instance have you ever noticed when you do win that in he next hour U will lose all of it or U could deposit £300 and you are only betting 20 or 50p U can't even make £5 profit and lost it all while the ball drops dead into a number you haven't covered or starts doing gymnastics, all unnatural. They use A.i which is given a set of commands and those are to make sure the house always wins. RFID chips and in he balls along with magnets which enables it to be dragged into a number you have not covered

COWBOYS AVOID, winnings in the website are paid as 'bonus' not real money

Luton casino. Just tried again after an extended absence. Unfortunately same old experience. One person in the slots area, 6 machines unable to be played with less than £10 credit in and ‘machine reserved’ placards while the punters play elsewhere. “G” casino is a much better option and only 10 minutes away. When you have a limited number of slots how difficult can it be to prevent this abuse?

Blackpool promenade Genting Casino. As soon as pulled on to car park kids was in cars blasting music the same kids sit in the smoking lounge like place is a youth club. Playing roulette via the betting terminal and lost quite a bit but then started winning they changed the tables spinner and 2 mins after that security came and told her to close the table as I was winning. Spinners are for show rng for the roulette is via computer and disc program and was about to cycle some of my best numbers so they closed the table. Also cheat ball launch speeds between placing bets some lunches can take upto 2mins others was going off in like 15 seconds giving no time to back best numbers then them numbers hit. So over all feels like a youth club full of kids and they cheat the tables. FYI yes I could see the security observation or floor manager watching before end and before getting lady to close a table after she only just came on it.

Really enjoy Plymouth casino friendly staff and great atmosphere far better rewards etc then Grosvenor across the road!

Spent close to 2k before getting slots feature, which has become the norm since this greedy casino bosses reduced the return to player again. ! Payouts are very rare . It's about time gambling commission looked at fairer gambling rather than what people spend. Do not play higher than 50p casino lead you to believe you win if you play high. You WIN LESS ON HIGHER BETS ON SLOTS THAN YOU DO ON 50P THE MAJORITY OF TIMES

I have been so many times to this casino in china town. This is the most rigged and cheating casino i ever played. On an average, blackjack dealer wins 85 hands out of 100. I understand gambling is very risky but this is very ridiculous ratio of winning. Their shuffling machine is so rigged that I can tell cards will come out. 8 times out of 10 they will 5 after 16 so end up making 21. Don't go there at any cost.

Useless signed up got free spins won big but only bonus not able to meet wagering I understand it's gambling hit or miss so did not bother me after I have deposited a couple £20 here and there Everytime I play a slot I will win but never more then the £20 I originally put in I have hit bonus once won a whooping £2.50 never had a bonus since MY DEPOSIT IS £140 WITHDRAWAL £0 I suggest deactivating account and put your well earned cash in another site AVOID GENTING CASINO

Where is my balance £263.25 refund me now, you guys are con artists

Do not go near this site… they will take your money and do not pay out on winnings …BEWARE

Deposited £150 tried cashing out £630, money now in bonus funds.
Cancelled bonus funds stating id lose £1 something no probs, it then deleted whole amount.
Went on chats no human available only a bot, emailed, no number available to call for live chat.

I suffer from anxiety and I'm autistic, fully incontrovertible of my gambling and this is the treatment I get.

they stole my money had £40 in my balance
logged in a mouth later and it was gone no
way to get hold of them never use this site untrust worthy company.