GIULIO Reviews 

Very good service. My Valentino Trainers were delivered within two days. Brand new, no damage, was packaged safely and securely.

Very happy with my purchase and the price. Well packaged and delivered earlier than specified which makes the delivery fee worth it. I would purchase from Giulio again in the future

Excellent service,ordered Monday and received on Wednesday.Item came well packaged and it was also purchased at a good price.

AVOID! Cancelled my order for no reason and without notification so I placed another order for Balenciaga trainers and the box arrived battered. Don’t expect this for high end goods.
Have been contacting customer services for a week no and Demi is useless. I’ve got nowhere in all this time. Reached out on Instagram and in person but nobody will provide the CEO details, just keep sending me back to Demi. Need to send my damaged box item back but I’ve lost hope that I’ll even receive a refund given this experience and the passed reviews.

Not sure why they have bad reviews, bargain price, came within 2 days, excellent quality. Don’t normally write reviews but I think they deserve this

My order was delivered to the wrong address. I flagged this to customer services as it obvious by the photo delivery proof provided by the courier. Giulio have refused to rectify the issue even though as the retailer they have a responsibility to do so. Customer service has been non-existent, uncommunicative and unhelpful. I wish I'd read the reviews on here first before ordering as it's evident they are experiencing significant issues. Avoid at all costs.

I wanted to buy a palm angels trucker cap that was on sale as i couldn’t find it anywhere but was gobsmacked that the only postage offered was £20 HEAVY so i abandoned the sale as i thought it was unreasonable. Then later on i was sent an email saying i’d forgot something in my cart and offered a free UK delivery code, despite this code not working i reached out to customer services and was informed that my postcode didn’t qualify. I was desperate for the hat so i bought anyway. The hat arrive today a MESH CAP and the weight on the parcel states 9.6kg 😂😂😂😂😂 for a mesh cap! i was absolutely conned ! £20 to post a men’s trucker cap ! very dissatisfied !

SENT ME FAULTY TRAINERS UNFINISHED BY GOLDEN GOOSE, SENT THEM BACK, NO COMMS FROM THEM BUT THEY JUST RETURN THEM SAYING THERE IS NOTHING WRONG WITH THEM WHEN THE FOAM IS EXPOSED! SCAM COMPANY!

Customer Service is non-existent. They sent me the wrong shoes size as the sizing guide on the website wasn't the same as the manufactures. Emailed them on the 9th May and didn't get a response for 5 days - I responded immediately and 7 days later I haven't received a response.
I can't return the item as their returns portal won't accept my postcode. The store in Cambridge took the call but wouldn't accept any responsibility and said they completely separate from online orders. They have no telephone support. Avoid, avoid, avoid!!

Complete waste of time been contacting them via email for whole week now regarding my order that I only received half the order no response what’s so ever not even a number you can call disgusting customer service please avoid buying online

Ordered a Ralph Lauren shirt which was dispatched quickly. Unfortunately DPD decided to leave the package leaning against my front door instead of actually knocking or even posting a card (I also have a note on the door asking to put parcels in a designated safe place, if delivery not possible but they ignored this). Funnily enough when I got my 'item delivered' email later that day, the parcel was obviously stolen. So at this point, not the retailers fault, obviously. DPD said I'd need to contact the retailer to make a claim.
Giulio didn't respond for two weeks, then eventually sent me a form to fill in to make a claim. I returned the form about a month ago and still haven't heard from them. Disgusting service. Thankfully I paid using PayPal with whom I raised a dispute. Giulio failed to respond to that dispute and thankfully this triggered a full refund from PayPal.
Obviously if you order from them and your item is delivered and it's exactly what you want, you'll be fine but if you want a return an item or an item is faulty or is simply not delivered, then quite frankly they have your money and don't care after that. Avoid at all costs.

Excellent service.

I’ve no idea where the bad reviews come from but suspect it may have been during the transition phase of JD. I’ve ordered with them recently and found customer service to be very responsive, happy to help and sorted me within minutes.

The items on sale are at amazing prices also. The gilet I got is less then half the sale price of all other stores.

My recommendation is don’t be put off by historic experiences; this is a good online retail experience

I have been waiting for my refund for over 3 weeks !!! I keep emailing as they don't have a customer service number and it's ridiculous !!! They owe me a total of £860. They dint even reply to emails and I've sent soo many emails about my return and refund. The service is crap and I will never ever but from them again.

Avoid ordering online.
I ordered ab expensive tshirt paid for a secure signed delivery which never arrived. Logged this on the 24th January. Took 8 weeks for them to send me a lost parcel form. 8 weeks of constant emails. Terrible customer service. I literally emailed almost every day with zero response. They had the check to refund item but not p&p price. Reported to trading standards.

To be perfectly honest here, there was so many great things about my experience.. just one thing let it down. The delivery was quick… was here in less than 24 hours. The product itself I love (and got it at a great price compared to the Balenciaga website). The only issue is the top turned up stinking of stale sweat and had white deodorant marks on it. Almost like someone tried it on (who was sweating) or even worse…. It had been worn and returned? So I had to hand wash it several times this morning. The top is tight, so it was really embedded in the fabric. So I was pretty gutted about that. Might be worth checking the products over before they are sent out? Your service as far as price and delivery etc is brilliant… but something like that really let’s the whole experience down x

Super product. Quick delivery, very quick actually. Great deal too

Bought some stunning trainers, incredible service - postage was really quick!

Just ordered an Alexander McQueen scarf & delighted with the product & service. Was kept up to date, by email, re delivery at all stages. Item arrived packaged lovely and I'm very pleased overall.

I ordered a Versace Hoodie and a Polo Ralph Lauren T Shirt from Giulio Fashion. The items were dispatched quickly and packaged extremely well. The products were exactly as I’d expect them - brand new with all manufacturers tags in place. The fit and feel is superb as you’d expect from high end designer clothing. The pricing was phenomenally cheap. I received my clothing within days of placing the order.

This is the second time I ordered from Giulio Fashion, the first time being in 2020 for an Armani backpack which was again packaged very well, delivered fast and an amazingly low price for a unique product.

5 stars for Giulio Fashion and I strongly recommend them.

Strongly recommend you avoid shopping with these cowboys like the plague. Comedically poor customer service, appalling returns process. If you like the pain of raising chargebacks with your card provider then perhaps this might be the right place for you to shop.