GIULIO Reviews 

I bought a jacket that was shipped to the wrong address (wrong county) .. it was a nightmare to get in touch with them! They take days to reply email, dont answer phone calls!
I asked them to send the jacket to the correct address, and they said wouldnt be possible! That i would be getting a refund.. and would need to buy the jacket again. The jacket was on sale, so i asked them if price would be the same .. their reply: unfortunately the item
Is out of stock.. but they are just getting back the one that is being returned to them!
So they just dont want to sell me the jacket anymore! Doesnt make sense at all! Horrible costumers service

Further update… fantastic to see that this was a genuine issue resolved by Jeremy and very happy with how things were handled.

Ordered a new jacked which came in a couple of days - as with the other, excellently packaged.. will 100% use Giulio again.

**update** Guy called Jeremy called today to apologise and say this shouldn’t have happened & to return for a refund or they’ll attempt repair - seemed genuine in how he explained, so just returned now… hopefully this is refunded and then I can accept the issue was a mistake as things happen - will amend review once confirmed my refund.. Thanks Jeremy for calling to explain.

***bought a CP jacket and the stitching has come away on the sleeve inside 2 weeks.. ok, as these things happen. Took a while to reply, but think they couldn’t handle the sheer amount of orders received over Christmas.

100% recommend.

Thanks.

DO NOT SHOP ONLINE with this company. Returned items to a high value that were received by the company on 15th Jan. No refund, no response to emails or their urgent contact form. Called the store to be told there are problems with Hermes and they only have 1 person in the office with a backlog of 500 emails. Was told they are hoping to get refunds to people in the near future. Appalling. Will be contacting my bank and will never shop here again.

Same experience as others on here. Ordered a pair of very high end pants which were on sale, the shipment took 10 days to arrive. I returned the item the same day I received it. And now, days after the shipment was returned, I am being told that they are holding up my refund because the item was returned damaged. This company does not check their merchandise before it goes out, and in my case now I am being blamed for damage that was already there.

there contact page is terrible i have emailed them many of times and no response this has been happening for 4 days now i havent got my hoodie which i ordered and it says its delivered when it hasnt if they do not sort this out soon i will escalte it further

AVOID AT ALL COST,I placed an order end of December returned order 6th jan recieved email from courier to say that guilio recieved order and that it’s been delivered Back to them tried corresponding through email,as stated in other reviews they say despite the courier saying item delivered back to them they claim they haven’t recieved forwarded copies of reciept to say item posted back and email stating item delivered back to them I’ve since raised a complaint with Mastercard as they take a week to respond to email and just say there looking into it,I’ve even called there store several times and they just say they only correspond through email for returns the customer service is shocking especially for high end clothing they sell I’d like my full refund please james churcher order number 31396 please contact I’d like to sort before I’ve have to escalate the case

Cancelled order and gave no explanation as to why. Just received a “order cancelled” email and nothing else! Your customer service is a joke!

Do not deal with this company . There are apparently over 100 parcels "lost " in delivery back to JD sports the mother company . The online customer service is non existent . I have proof of delivery to retailer and yet no refund . This is bad ... and for high value goods . Just awful experience ...AVOID AT ALL COSTS

Like many have indicated whilst the experience in store is pleasant, quite the opposite could be said about he online experience when it come to returning goods. It has now been more than 20 days and I haven’t heard from Giulio nor have they responded to any emails. I find it totally disgraceful and if they cannot cope with an online shop then maybe they should abstain to do so because it definitely tarnish your overall image. I am now left to call my bank and declare the transactions as fraudulent. Such a shame!

I wanted to say that having seen the other post that speak to JD Sports involvement, I am not surprised that this is all shambolic. I have been a customer of the Cambridge store for just under 10 years, and I can say hand on heart that I will NEVER set foot in that store. The experience online (25 days and still waiting for my £700+ refund) has completely tarnished their image. With so many other offerings out there, they are just missing the point of customer service.

I'm trying to return an item but they never responded to my emails!

I sent a item back in the 3rd January. I've sent several emails and not had a reply . My order number is 30248 if any staff want to email me that would be appreciated.

Dont usually write a review, after seeing many negative comments i myself was very doubtful to place my first time order £350 jacket,sale price £175, i now feel satisfied i ordered, it was a big gamble after reading many negative reviews, Am aware this company was actually taken over by JD SPORTS about 3 years ago, i placed my order on a Friday and was delivered Monday morning DHL, very happy with my order,infact a bargain being half price than many other websites who had not reduced the price as good as giulio fashion had done for exactly the same jacket, however as another reviewer says this company does not answer emails,i did email to test this and got no email reply at all,,this was dissapointing,also this company does not have a direct phone number for online sales to speak customer service, This will be an issue for this company and may effect the online sales and the business financially in future unless they sort it out,, JD SPORTS bought this company and continued to use the name giulio fashion, i doubt if i would want to order again unless they had a direct online sales phone number and have a better customer service if need to return/refunds. Also i would definitely not order again if i see the so many negative reviews continue being posted on "here". obviously have not had to return my order to experience other problems like many others suggest they have had problems with customer service/being refunded.

Returned a item and still waiting for my refund 11 days on....customer service is rubbish....and they rarely answer your emails !!!!!! Avoid !!!! Im owed £490 still !!!!

Thought I'd leave a review to counteract the awful ones of late...

Can't fault Giuliofashion.com one bit.

Order was despatched when they said, it arrived when they said. Stone Island tshirt was exactly how they described it on the website and was cheaper with Giulio than any other site I could find.

Cheers Giulio.
I'll be shopping with you again... 👌🏼

Worst customer service ever, they don’t replay to emails, you won’t be able to get hold of them on the phone, item paid 6 days ago still not dispatched.

Cancelled order 48 hours after I placed it without anything more than a note to say they actually didn’t have it in stock. Won’t be shopping here again given they can’t account for their inventory

Shambolic company who take your money and then don’t wanna reply to your emails on the order and then when you contact them on their social media platform they tell you they haven’t got access because orders have high security. will never shop of here again! Even after I paid for delivery! But have time to be sending me marketing emails which I opted out for but customer service who don’t want to reply.

Easy to order and order was delivered next day. Unfortunately, I ordered the wrong item and needed to return the item. I contacted Customer Services as I could not generate a returns code. They were extremely prompt and helpful in their reply. Would definitely recommend.

This was my first time using the website. Ordered a dries van notes scarf with a great black Friday discount. Delivered very quickly and perfect! I’m very happy with the service and will definitely use again.

Very unhelpful staff via the telephone. Spoke to a miserable middle aged man who wouldn't provide me with a return label for a product that doesn't fit. Then told it can't be returned in store.
Where do I stand? Wheres my money? Wheres my return label?
Avoid at all costs, if you are going to spend a lot of money spend it elsewhere.