Glenton Holidays Reviews 

277
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, including drivers and hosts, who significantly enhance their trips. Many highlight the excellent service, comfortable coaches, and high-quality hotels with good food and entertainment, making holidays outstanding. Reviewers appreciate the well-organized excursions, interesting locations, and convenient home pickups, ensuring smooth travel arrangements. However, some customers noted issues with the door-to-door taxi service, experiencing late pickups or poor allocation. A few also mentioned concerns regarding specific drivers' conduct, including excessive talking or inappropriate behavior, or other incidents. Additionally, some reviewers were dissatisfied with hotel food quality, reporting cold or inedible dishes, and long queues at reception.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising the drivers for being excellent, helpful,... See more

Service

Customers consistently note positive experiences with service, particularly praising the helpfulness of... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as lovely, fantastic, and... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the beautiful surroundings and... See more

Quality

People report positive experiences with quality, particularly regarding hotels, food, and coaches. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff great! Host Celia, driver, Darren, courier, Roberta on Cotswolds excursion & all hotel staff. All very friendly, knowledgeable and well organised. Interesting days out to Oxford, Stratford... See more

Company replied

Rated 5 out of 5 stars

An early start from Edinburgh but travelling to Italy was great. Slight delays through passport control in Venice. The Hotel Belvedere was such a lovely traditional hotel and walking to the lovely tow... See more

Company replied

Rated 5 out of 5 stars

Simon was very helpful ,lots of information about the excursions . The hotel was lovely great food choices especially for me as i have a few allergies . Room was clean, iron and ironing board... See more

Company replied

Rated 5 out of 5 stars

Travelling with Glenton Holidays was smooth from the moment have was picked up at Glasgow till I arrived back home! Hotel was lovely and clean, the staff couldn't do enough to make the stay fantasti... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Glenton Holidays offers a variety of coach holidays, holidays by air, self drive breaks and river cruises departing from Scotland.

GLENTON HOLIDAYS

Written by the company

GLENTON is Scotland’s only ABTA bonded coach holiday specialist. When you book your getaway with us, you can rest assured that not only are you in excellent hands, but that both your money and your holiday are safe.
There really is no substitute for experience and GLENTON’S 17 years’ expertise in travel means we know what is important to our customers. Tempting resorts, enthralling excursions, well-appointed hotels and comfortable travel are high on your list – and on ours too! Our coach holidays take you to great, British seaside resorts, splendid cities with history at every turn and tranquil countryside retreats. We include interesting and exciting excursions along with free time so you can really make the most of every moment of your longed for holiday.
Select WITH Door to Door* SERVICE
GLENTON Select raises the bar on coach holidays. Your journey begins from your own front door, where your transfer vehicle will collect you and chauffeur you to join a luxury Select coach. Sink into your comfortable reclining seat with its extra leg-room and take in the views through the panoramic windows. Perhaps follow the route via the coach’s satellite navigation screen as you glide to your hotel from our Select collection. Hotels hand picked for their high standards and exceptional service and many are four star properties.
A SOLO TRAVELLER’S BEST FRIEND
GOOD COMPANIONS hosted holidays are designed exclusively for mature solo travellers and have no single room supplements. Sidestep the stress of travelling alone and just relax in the company of your host and like-minded people as you explore new places together and make new friends along the way. With GOOD COMPANIONS, you won’t be on your own for long.
TOP NOTCH ALL INCLUSIVE RIVER CRUISING
We are thrilled to continue our partnership with one of Europe’s finest river cruise companies, CroisiEurope. Their ships, and the standards of food and service, are second-to-none and they have been providing the perfect cruising experience for over fifty years. CroisiEurope has a superb reputation for French cuisine, and selected complimentary drinks are part of the package*.
JET AWAY WITH GLENTON
GLENTON is bonded by ATOL, giving you extra financial security on all our AIR HOLIDAYS, so you can relax knowing your hard earned money is safe. We depart from local airports to fantastic destinations so you can soak up seaside sun or explore iconic sights. We also offer a Door to Door* service on many of our AIR HOLIDAYS.

Scotland's only ABTA bonded coach tour operator

ABTA bonded for your peace of mind

ABTA bonded for your peace of mind
GLENTON is Scotland’s only ABTA bonded coach holiday specialist. We are also bonded by ATOL providing extra financial security for all air holidays. If you book with an unbonded company you could well be risking your holiday and your hard earned money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(277)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Day trip to Calandar

Our day trip was throughly enjoyable. Food was excellent at the hotel. Driver was very pleasant. 😊

May 30, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your lovely feedback, great to hear that you enjoyed your day out with Glenton.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Such a brilliant day,we absolutely…

Such a brilliant day,we absolutely loved it

May 29, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your lovely feedback, great to hear that you enjoyed your day out with Glenton.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

A great day out in every way!

A great day out in every way. My 2nd experience of travelling with Glenton and hopefully many more.

May 29, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your lovely feedback, great to hear that you enjoyed your day out with Glenton.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

The experience

The bus ; the company ; the food and we won a holiday in Ireland. Can’t get much better than that. Thank you Glenton. 👍

May 30, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your lovely feedback, great to hear that you enjoyed your day out with Glenton. Congratulations on being our prize draw winners!

We look forward to seeing you again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Excellent

Lovely hotel, great day trips and fantastic driver. Already booked for our next holiday.

April 22, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your lovely feedback, we are delighted that you enjoyed your holiday.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Everything was Exceptional

Everything was exceptional, coach , driver , hotels, itinerary and our lovely fellow passengers.

MANY THANKS

May 5, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your lovely feedback, we are delighted that you enjoyed your holiday.

We look forward to welcoming you back again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

At the early beginning Glenton holiday…

At the early beginning Glenton holiday company cared and helped, I am very thankful as they, a week before our trip, managed to get hotel room for my son, who unexpectedly flew to Edinburgh to visit me for few weeks .
I was going to cancel trip to Donegal as cancellation is possible not later than two weeks before holiday starts and my family is more important for me than any money
With Glenton help we could enjoy together 5 days holiday
Off course, without two of professionals, beautiful couch Moira and our joyful bus driver Darren , that journey wouldn't be that great !
Thank you all for your wonderful work and safe way home ❤️

May 20, 2024
Unprompted review
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for taking the time to review your holiday. We are delighted to hear that we were able to help you and your son with your holiday plans.

We will pass on your comments to the team.

Many thanks again.
Glenton Customer Service Team

Rated 5 out of 5 stars

Both the driver and host really made my…

Both the driver and host really made my holiday. The hotel was very good. Food was excellent. Day trips were very good

April 22, 2024
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Reply from Glenton Holidays

Thank you for taking the time to give your feed back - we are delighted that you enjoyed your holiday.

We look forward to seeing you again soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

The driver and the host went out of…

The driver and the host went out of their way to make this short break memorable.

April 22, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you so much for taking the time to give your feedback, it is great to hear! We look forward to seeing you again on your next Glenton trip.

Thank you!
Glenton Customer Service Team

Rated 5 out of 5 stars

Leper city battlefield tour

Choice of hotel, comfort of coach and friendliness of driver.

May 1, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for taking the time to give your feedback. We are delighted to hear that you enjoyed your recent tour.

We look forward to welcoming you on board again soon.

Many Thanks
Glenton Customer Service

Rated 5 out of 5 stars

Claire at group booking

Claire at group booking, always excellent. 11 out of 10. Our driver Chris, always helpful, polite.

April 19, 2024
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Reply from Glenton Holidays

Thank you for taking the time to give us your feedback. Claire will be delighted!

We have passed your comments back to the team.

Many thanks again.
The Glenton Customer Service Team

Rated 5 out of 5 stars

Amazing holiday from start to finish

Amazing holiday from start to finish, great value for money, lovely central hotel, good excursions and the driver was fantastic. Went over and above to make the holiday the best it could be.

April 8, 2024
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Reply from Glenton Holidays

Thank you for your review, we are delighted that you enjoyed your holiday.

We look forward to welcoming you on board again soon!

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Irland

Irland, Dublin and Shannon..
Excellent trip, hotel : great food and a very welcoming staff. The excursions where good but Trim had little of offer. Overall most enjoyable

March 24, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for taking the time to leave your feedback.

We are delighted to hear that you enjoyed your holiday and have fed your comments about Trim back to our Ireland product team.

Thanks again
Glenton Customer Service Team

Rated 3 out of 5 stars

I realizedhol to Dublin over the weekend before my…

I realized over the weekend before my holiday started on Monday 25/3/24 that I did not have my Glenton holiday documents. There is no emergency phone number or way of checking departure/ pick times for the coach. CRAZY! I went on line & all I could get was ref no. & Congratulation of payment. I remembered the pick up time was 07.30 at Dunfermline. I was wrong it was 05.15. you phoned at that time to say they would wait till 05.30 no help to me as I takes me 45 min to drive to Dunfermline. In the end I had to meet the bus at Glasgow bus station, it takes me 1 hr 10 min & have to park at the expensive car park near the Buchanan St. On my return it cost me £160.to get out of the car park. I WANT YOU TO PAY ME BACK £160 as you never posted or emailed my documents.
Otherwise the holiday was ok, a very good tour hostess, Michelle but Alan the driver only played his personal music on the coach, Rock & Roll. Not my taste! I'm thinking of cancelling my next holiday with you to the Italian lakes with 2 overnight coach stops each way. The music alone would drive me nuts!
I await your reply!?

March 25, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your feedback.

We are sorry to hear about the difficulties you had joining your tour as you did not have your travel documents, which were posted to you on the 12th of March, and were therefore unsure of the departure time for the coach.

Your comments have been forwarded to our management team who will review your complaint and provide a response to you directly.

Many thanks for taking the time to give us your valued feedback.

The Glenton Customer Service Team

Rated 4 out of 5 stars

Transport from home to coach

Transport from home to coach. Very efficient driver.
Excellent hotel.
Great trips out.
You even supplied some good weather!!!

March 25, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your feedback! Great to hear you enjoyed your holiday, we look forward to welcoming you back on board again soon.

Thank you!
The Glenton Customer Service

Rated 4 out of 5 stars

First class coach driver and hotel

First class coach driver and hotel. The food served and waiting staff poor, it was blatantly obvious that profit was the utmost importance, shame as this marred the holiday. I actually made a verbal complaint to staff re attitude and food served, as on occasion it was flung not placed in from of you, the chef changed the vegetable after serving same for 3 nights after I complained. You need to address these matters with management

March 15, 2024
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Reply from Glenton Holidays

Thank you for your feedback. We are disappointed to hear that the hotel food was not up to the hotel's usual standard. Your comments have been fed back to our Management Team and the Hotel Manager.

We are glad that you still enjoyed your holiday and hope to see you again soon.

Thanks again for taking the time to write your review.

The Glenton Customer Service Team

Rated 5 out of 5 stars

Coach was very clean and comfortable

Coach was very clean and comfortable, driver was excellent friendly,helpful and a good laugh.
Coming home could of done with a coffee and toilet break .
Pick up Dundee or Perth or even Halbeath instead of Dunfermline would be such an advantage for this area

March 15, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your review. It is great to hear you enjoyed your holiday. I have passed your comments on the pick up points to our product team.

We do have a certain number of tours that have Perth/Dundee pick ups available. If you would like more information on these, please call/email our team and we would be delighted to help. Call 08000 24 24 24 or email enquiries@glentonholidays.com.

We look forward to being of service.

Glenton Customer Service Team

Rated 5 out of 5 stars

Holiday had everything

Excellent experience . Driver very good. Helpful in every way.hotel first class trip to Derry excellent. Boat. Experience very good. Definately will travel with you again. Galway. Would always want to be in town or city. Not out in the country. Staff in hotel first class. Food. best ever

March 15, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your review. It is great to hear such positive feedback! We are glad you enjoyed your trip and hope to see you on board again soon.

Many Thanks
Glenton Customer Service Team

Rated 4 out of 5 stars

Our Paddy Trip

The Driver and the companions on the bus made the experience great as everyone mixed very well. The hotel was superb and the staff were very friendly and helpful.

March 15, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your feedback, we are glad that you enjoyed your holiday and hope to see you again very soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

The whole trip was perfectly organised…

The whole trip was perfectly organised and the bus driver was excellent

March 15, 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your review, we are delighted that you enjoyed your holiday with Glenton. We hope to see you again soon.

Many Thanks
Glenton Customer Service Team

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