Global Rent a Car Poland Reviews 

Avoid!! Scammers!!

When I got to the desk in Wrocław airport, I was told they wouldn’t except my credit card because it didn’t have 6 months expiry left. But they still wrote down my card details. The only way I could take the car was to pay £326 gbp which I did. Nobody took me to the car to inspect any previous damage which was strange. The following week after returning the car I had an email to say they were taking 550zl out of my security deposit for smoking in the car. I did not smoke in the car. And did not leave a deposit so how can they take my money!!

Wish I had seen all these reviews before booking.

This company is a scam, I made a reservation for a car with automatic transmission at Warsaw airport and they did not have any car available at that site. I still can not get a refund.
Please never use that company. They are scammers and thieves.

Global Rent a Car Greece
This company gave me a flimsy key in Crete (Rethymnon). They charged me for breaking it (it was not actually broken but could fall into 3 pieces and the I gave back to them in same state they gave to me in to start with and the car would start though). The Suzuki Baleno car had already done more than 63000km! At the time of pick up it had countless dents/scratches. They also charged me for a very small scratch. In total 700 Euro rip off taken from me + £300 rental charge for just 5 days! Worst hire car company ever.

These guys are CROOKS! Rented a completely dented and scratched Citroen in Corfu in Aug 2022. car shows tyre pressure warning. I tell the rep and he is like yea its sensor don’t worry. We dont have another car in yr category. Sure enough the minute we return the car a fat and unbelievably rude employee zooms in on the tires and SCREAMS at us for breaking a tire. And they have to replace two. They try to charge 309 euro plus admin fee. No kidding. I have rented hundreds of cars and never ever have i seen a more dishonest bunch if rude crooks in business. Avoid.

Beware! Arrogant scammers
I rented a car for a family holiday on 27 May. Upon arrival at the airport, I was informed that Global Rent a Car cannot accept my credit card.
The reason was the allegedly incomplete name and surname on the card.
Therefore, I was forced by Global Rent a Car to pay an additional non-refundable amount of £ 274.27
At the same time, the attendant could not explain the additional fee.
Since then, I have tried to contact customer service but with no success.
I am not going to use this service again.

Scammers!! AVOID!!!!! Its actually ZERO STARS!! I was scammed to pay for an extra insurance when I already purchased an extra insurance through the airline company I booked the car with! but they wouldn't let go, they would not accept my credit card because it was valid for almost 6 months not the full 6 months, or debit card, or cash. But after reading all your reviews I can see if not that they would get me on the initials on the credit card anyway. Who has their full name on the credit card! They charged me over £350 for an extra insurance plus full tank of petrol up front, I was told to bring an empty tank back, how? What car hire insurance cost over £350 !!!! The car had no spare wheel isn't that illegal?? I had to sign the contract but I couldn't even read it they said you will receive it in a email later !!! Please guys read reviews on this company for Wroclaw I made a mistake not to, they also display the star rating at Wroclaw office at the airport as 8.3 they are lying is actually less than 1.5, scamming company and should NOT get away with robbing people and ruining peoples holidays. Report them to as many places as possible. This is a day light robbery how can Benjamin and his friends keep getting away with this!!!! This is the worst experience ever!! You know when are you blatantly being conned!

I have been charged for damage I did not do. I rented a car for 2 weeks, they took money for damage which I did not do. they are treacherous crooks and thieves sent me pictures of damage from several cars.please be careful with these thieves and scamers I am still surprised that you still have clients, after such scams you do by sending photos of different cars that nobody will get upset you have a good deceptive team that takes a picture and describes your scams I think that such people are in a prison, not in service

I have been charged for damage I did not do. It is a small dent on the license plate that I did not notice when renting. I have proof of the damage was there before rental but they are refusing to accept. DO NOT RENT FROM THEM. FRAUDSTERS.

AVOID!!!!!I was scammed to pay money for extra insurance as they would not accept my credit card because it was only showing an initial of my first name and not the name in full. Rental was £69, I was forced to pay £92 for additional insurance to even get the car... total scammers. There is no legal requirement for the credit card to state your full name, my bank confirmed this. I had no choice but accept the charges as otherwise I would not get the car and still be charged for rental. It's disgusting what they are doing to people. Filthy scammers!

Never use this company if possible, Global rent a car at Poznan Airport. They are one big con with the Insurance, they had told me that my protection Insurance which I have taken out from the Internet was not valid, and I was told, to renew my protection Insurance with them at a Huge cost, this was not excepted by me but they left me with no choice, it is a sad state of affairs to treat your customer's in this kind of disrespectful way, it is on big con this company. They do t even want to discuss this matter, I am at the process of taking them to court. The best advice find another company pay a little more but have peace of mind. Keep away you have been warned, of Global car Rental in Poznan Airport.

Ripped off my money. Forced to pay a deposit waiver as they said my credit has to be valid for more than 6 months, for 4 days rental, (it was a week short) - why???. Very arrogant and unhelpful staff. The car was alarming low tire pressure with properly inflated tires

Keep away from this company!!

Booked car with them without their insurance because we got our own eu insurance. Been asked for credit card deposit which is fine, card going into card machine, putting my PIN number- he says wrong pin(we called bank the day after and it was correct PIN number!!) After 3rd time our card been blocked and been asked to pay their full insurance, instead of costing us 40£ we paid 400£ and got filthy car out and inside. Shocking car hire , scammers!

Careful: Scammer

Worst experience ever with a renting car company. They except no debit card and then they are acting like they have the best solution for you by purchasing the full insurance. Everything is prepared for this to get to your money. And there is no other option. It’s like a scamming trick. They don’t accept debit cards because they want you to get into this problem and make you totally blank. Use your money for serious company’s like hertz or europcar.

Booked car 6 months advanced. After londing in Poznan airport, headed to the Global Rent Office where two customers where shouting with member of staff. After 20 minutes of arguing both unhappy customers left office. So finally I can get to the office to get my car. Member of staff after checking my booking informed me that my booked car was not returned by previous customer and they do not have car for me. I have asked if they have any other car been informed that they do not have any car and only option is to fully refund my payment. Over month still not received refund or any email from global. Left me and my family without car which was booked 6 months advance. Asked for any supervisor or manager contact so been given number to office but offices where shut on Saturday after 6pm. So no one was able to help me and my family.
Member of staff was rude and not helpful at all.

Global Rent a Car,Wroclaw Airport, Poland
The agent was behaving in a scandalous and unprofessional manner:
-Pushing for their insurance even though I had my own travel insurance
-No documents provided at the time of the transaction, the agent pushed me to sign (on his tablet) documents which I didn't review before
-Car damaged all around , fenders, lights, doors (large bends and scratches) I needed good looking car in good condition, not an old bitten piece of junk .The agent even didn't bother to go with us to the parking lot to show the car.
-Misleading information
-Statement on paperwork ( which arrived later via email) that the “The customer agreed not to go abroad with the car” -I’ve never been asked or agreed to it.
-It was not possible to contact the agent for more than two weeks either via phone or email
-Impossible to contact the person in charge as agent said “it’s a weekend and nobody answers”
-Dishonest and arrogant service
-When there was a flat tire in the car we found out that there was NO SPARE WEEL provided so we had to pay for service towing and repair
-At the time of returning the car in the weekday - Tuesday about 11 AM nobody was there and we’ve been informed over the phone that nobody can come and just to leave the keys in the box.
-Even though we were pushed for prepaid gasoline and returned the car with a quarter tank of gas nobody returned the money.
It's hard to believe how such a big company have such poor quality of cars and horrible service.
My vacation was a nightmare because of this company!
Too bad that I didn't read reviews before I rent from them. And looks like they don't care about bad reviews at all and still operating.

BE AWARE!!! Before you rent a car from Global Rent a Car (in Krakow, Poland) READ THE REVIEWS! I rented a car from Global Rent a Car on the internet and I was promised 332.10 EUR, I was charged 566.57 EUR. I accepted it as at that time I was in a rush and had no other choice. The car steering wheel was visibly dirty and sticky, I got cleaning supplies for AVIS car rental (as it was during Covid-19). When I returned the car, there was no one at the desk or on the lot who could inspect the car, there was only a drop box for the key and paperwork. Next day I was charged $134.16 for smoking in the car. In 1998, I had 5 by-pass surgery and have not smoked since. They sent false photos that were not taken in the car in had rented. The floor mat was different in their photos.

I have never experienced this kind of horrible treatment from a company in my life. This company and their employees are are not interested in helping you out but to trick you. There is zero customer service and zero help. Their entire company strategy is to take your money and not provide you with what you have payed for. Please don't rent from them!

Our car broke down even though we told them upon pickup that a yellow light was blinking. They reassured us its okay, they fixed it the day before, we shouldn't worry. The car broke down the next day. We never got a new car in return OR our money back. We called multiple times to all their different phone numbers. We showed up at their office. ZERO HELP.

To this day, we never got a new working car OR our money back. We never heard from them again. Asking for money back we just got an automatic email reply that they will get back to us. They never did, its been 10 months now. We had our money stolen, they left us on ice, and we had to find another company that could provide us with a car.

I wish you could close down this company so no one else would experience what we did. It should be illegal to run a company like this. We have all been left with the feeling that we have been scammed. No car. No service. No money has been returned to us.

I order book my car from USA
3 weeks ago and arrive airport 2 hrs late
Because plane land late
Pay for rent car $500 , because I was late
Pick up they want charge me almost around $900 show them order explain some times
Plane land late they don't care , how you train
Your employees they lose customer and they don't want help I urdestand charge late fees
Maybe $75 or so , but they don't know how to
Work with customer where is help work with customer try get deal done , nothing it's like speak with brick , just let you know you lose customer i went next door to avis pay
$1100 for Car just because how your employees
Not won't work with customer , you need urdestand that people sometimes after long fly
Don't want feel like rip off , we don't have that kind service in USA when you book car pick up little late and they charge double , not sure who is charge in Krakow airport but that manager need to be re train and pass that training to employees how to deal with customers , they rather lose rental and profit then rent car just because one employee idiot can't urdestan how customer service work

Awful company. Stolen money