Global Rent a Car Poland Reviews 

I only gave them 1 star because I wanted to write this review. PLEASE AVOID THESE PEOPLE!!!!
We booked a car through Booking.com. We paid for full insurance to Booking.com. Then upon collection we had to pay for the local full insurance again as the one we purchased with Booking.com was not acceptable! Then we had to pay extra £18 just so we could get a car we initially booked!! We were too tired to argue. It was midnight and our 6 years old son was very tired. So were we!!
Then a few weeks after the car was took back we found out we were charged further £208??!! We did not know why and what for.
Booking.com was not able to help. Global rent a car in UK were absolutely useless, they said they cannot support as they have no access to the Global rent a car in PL!!
Today I called the branch in Poland and they said with no investigation at all that this fee was for going abroad and not telling them!!
We only went to Czech Republic for 30min as that was the quickest way back from Istabna to Katowice. Just wanted to add that for a 4 days hire we paid all together over £650!! For an average car. Awful service!! DO NOT USE!!
Awful service!

The company charged me £30 pounds allegedly for their "out of hours service" which involved me dropping the keys in the box outside their office at the airport at 6am even though I had asked specifically about it on picking up the car and was told it was fine to do so and that there would be no extra cost involved. Nowhere does it say in the rental agreement (unless it is somewhere in ultra small font) there there is a charge for what is a standard free-of-charge procedure anywhere else in the world and with all respectable car rental companies. It is clearly a scam to artificially lower the rental quotes and this is a fundamentally dishonest company which should be banned from trading.

Hired a car through discover cars for our trip to krakow … on arrival at the airport we headed to global cars to proceed with the rental .. I was asked for an international driving permit which I didn’t have ! I had checked before leaving if I required one and on the governments website it states that you do not require one for driving in Poland for less than six months !!! When I told the man this he said he would rent me the car if I paid for their insurance at cost of approx £120 gbp for the 3 days which I not so politely told him to get lost ! We ended up going to another rental company and hiring a car from them at obviously inflated airport prices and are now embroiled in a battle with discover cars to get a refund!
Avoid global cars at all cost ! All they are trying to do is sell you there insurance when you already have it with the broker you hired it through and using things like the international driving permit hidden deep in there small print to exploit there customers ! Terrible company!!!

Car had been pre-booked through rentalcars.com. When we got to the desk the guy wouldn't accept my credit card for the deposit because it had less than 6 months validity, but it did have nearly 2 months beyond the end of the rental period! His manner was very unhelpful. I told him that I would have to cancel the booking, which had to be done through rentalcars.com. I phoned them and spoke to someone with poor communication skills and only got 50% refunded after quite a long"discussion".

The lady next to me in the queue had (wisely) organised excess damage insurance elsewhere but was on the receiving end of a load of aggro from the bloke trying to sell her Global's own cover.

I can't believe that I missed all of the terrible reviews when I made the booking. I was probably not aware of the rental company themselves.

At least I know who to avoid next time.....

Was hoping was a pleasant rental as before from a different location of Global but received nothing else than disgusting and unpleasant service. Renting the car at Wroclaw Airport just for few hours so I could sort a private matter cost me more stress than the whole trip was worth it.
Starting with issues at the desk - unpleasant, rude and unprofessional representative, not accepting Credit Card with initial of the first name only which never happened to me in any of the countries I have travelled to, disputing the T&C's that were attached to booking and referring to the printed copy of the 30+ pages that were on the counter to the car being in the worst state I have ever experienced - sprayed with aftershave, with plenty of damage on both sides of the car and dangerously dirty side mirrors and marked as 'clean'. Pick up report - had to wait almost 2h to receive the email with the copy, car didn't show all the damage that was visible so thankfully I had taken the pictures as well as the video of the car to have this as a security during the drop off dispute.
Was waiting 30min for someone to come over at the desk in the evening to get the car checked at in person and that was only the start of the highlight of the experience. Damage report came thru and surprise surprise - showing off the dent that was on the car at the time of the pick up - and yes 30 days for the response from the customer care team is a joke! After numerous calls to the Wroclaw Airport location all I could hear from the gent on the phone that 'customer care will contact me as he cannot do anything about it' despite him knowing the state of the car he handed to the customer himself.
If I could I would give this place a 'ZERO' stars based on the overall experience.

WAW Airport. Booked "vw golf or similiar" car via KLM website after booking my flight. Got Fiat tipo saloon in most budget spec including manual mirrors, rear manual windows and weakest engine in my driving experience. Man at the desk said there was no other cars to give me. Member of staff pushed me for some extra insurance costing some £20 odd a day, blackmailing I would avoid paying future charges for scratches, dents, fuel, cleanlisness. Decided not to go for. On the return a different man of Global Car Hire found not existing scratch on the car, marked it with a pen he had and was ready to take a pictures and charge me for damage. Stoped him and wiped "scratch" with my finger as it was just a hairline mark of dirt. Both of them, one at the desk and the other on return were wery arrogant with "you can do me nothing" attitude. Avoid, avoid, avoid.

Go to bank, withdraw £400 or an amount equivalent to twice what you would expect to pay for a premium hire car, find nearest motorway bridge and disperse the notes without a care for your own money….. this will save you time, money and stress if you planning to use this company.

AWFUL !! Never rent it out !! I hired a car and been charged twice for it ! Explanation from company ? " its subcontractor, not us" !! Thiefs !!!

Worst car rental company in the world.... Please do a fever for yourself and dont rent a car from this company... You never know which kind of dirty triks thay will do tu SUCK your exta many... Company has a own rules wich i havent seen all other 62 Country i have rent a car. Never again!

If I could I would leave a 0 stars.Cheaters just looking for a getting extra money on selling an extra insurance. They left me without a car ay the airport at night,as I did not want to pay €250 extra charge for an insurance.STAY AWAY!!!!!!

Rented a car in Poland for three weeks. About a week into the hire the service light came on and there was a problem with tire pressure. Called the emergency line and they asked to make an appointment in the garage they indicated. So we did and when we got there nobody knew anything about it so that was a total waste of my time and petrol. I mentioned it when we took the car back, they didn't care at all... And now they are charging me £57 because the tank was 90% full... And the person in the office told me, they will only charge for the missing fuel... I am sure they will hide behind their T&C... I am not saying I shouldn't be charge a little more for that, but that amount is a total rip off. Our inconvenience for having problems with the car because they didn't service it on time does not matter to them. Avoid at any cost, I wish I checked the reviews before I booked.

I hired a 4x4 from global for 6 days in Reykjavik arrived to pick up car and was upgraded to a ford kuga as the thought there may be a bit of a wait for original Suzuki. Very efficient and friendly, car had done 150000km but drove perfectly and top of the range and everything worked faultlessly. The return of the car was also faultless and quick.
I couldn’t have asked for better, well done.

Be aware of renting a car in Poland.
They use trick to charge you twice for renting a car. I have UK credit card with first letters of my names and full surname. They don’t approve the car saying the card must have full name and surname printed.
So we decided to rent a car again and pay full price again! But the most important thing is they approved my credit card to pay full price again!!!!
Don’t use Global or Flex company’s please !!!!!!!!!

Total fraud. They always charge for extra damages whenever you dont do the Protocoll together. If you want to do the protocoll together when you return the car,they are always busy.

Beware of "Global Rent a Car" at Cracow airport, they use every trick in the book to make a profit!
Having booked a Compact vehicle (VW golf or similar) I have been given a Fiat Tipo 1.4. How can they be similar? The Fiat is 2/3rds price of the golf!
Additionally due to my credit card expiring in 5.5 months I was only given the option to hire the vehicle with the full package which made the 9 day hire nearly three times more expensive!

This experience happened in Poland.
Because parking a rented car 30 meters far from the border I was punished by an extra fee of renting a car as driving around a neighbourg country.
Situation was explained to the company: I was not aware that the parking was out of Poland; a traffic jam and a Polish person advised to park there; the car was not used around any country, it was just parked 30 meter from the border. The Company didn´t considered my facts and just repetead that the car was abroad. The extra fee was the same as driving a car in another country. The desk service didn´t inform me about that situation, although they knew they were going to overcharge my invoice. I discovered that by myself when checking the bill. Lack of transparency in the desk service and lack of empathy afther presenting the claim. I feel cheated and it is a pity that this Company used no good practices, has lack of understanding and it is incredibly unflexible to understand a specific situation. I will never recommend its service.

Rented a car from them in Zakynthos. Collection was smooth they had the car ready in the airport parking lot. The car itself had seen better days and the inside wasn't that clean. But it drove OK. They told me I had to return the car clean or get charged extra which was a bit odd and inconvenient. However the price was very low so with that in mind I can understand why. They didn't charge me any more than I expect to and the fully refunded my deposit after 3 days. All in all I think they are definitely a budget rental company but keeping that in mind for the price that I paid they were excellent. Thanks

I booked my rental via Discovery cars. Rented a car at Krakow airport and was told the insurance I paid with Discovery cars is via a third party and was forced to buy full insurance again and full tank of petrol upfront as my credit card had only used an initial instead of full first name. The additional insurance cost an additional £570 for an economy car. I would suggest any users reading this to call discovery cars at +44 20 3936 3497 to cancel this rental before arrival.

bad car rental, they kept me a thousand euros for scratches that I didn't do, they give a modest and scratched fiat punto and then they don't give back the deposit for phantom damage you didn't do ... go elsewhere ... scammers

Worst experience ever!!!
Scammers, don’t accept credit card with full name on credit card to push for buy full insurance!!!