Global Rent a Car Poland Reviews 

I have used Flex / Global dozens of times. Everything was always in the best order. Unfortunately, the situation on May 19, 2022 made me say goodbye to this company forever. Arriving with a family of four to Poznań at 23.00 with a paid reservation, I found out that they do not have a car for me. The gentleman at the reception desk did his best, but surprisingly, a nationwide company has no cars to hand over to the client. After a long search, I got a NOTE "Fiat 500" This is everything that the service man could do, which I emphasize, he tried very hard. However, this is not the end of my adventures with this rental. The next day, calling the headquarters, I heard an apology and information that I can go to exchange the car for one that I should get right away. Going to the company's branch 1.5h one way I found out that there was also a mistake, because the facility was not informed about the car's change in time. I do not recommend it and I will never use it again. I advise against everyone. Well, unless you want to know that despite paying for the reservation, there is no car for you. The company is crap

Poor Customer service. Aggressive and rude manager. Charged us to fill up the car even though it was full when we dropped it off and left the receipt in the car. BIG SCAM. Avoid this company at all costs. We questioned the manager as to why we had to wait for a member of staff to come to the desk for over 40 mins. He turned aggressive and threatened to cancel car hire if we did not shut up. He ordered us to sit down and wait or no car. Never use this company again. Update. Received email to explain how they scammed me over the fuel but no explanation about our treatment from the manager. Company could not care less. They could have been honest and just sent a message stating"tough".

Overall the customer experience felt like an organised scam.
1. On arrival I was told that the payment portal does not work. Instead I could provide my card details including my security code on the back of my card and they would text it to their head office to hold the deposit.
2. I was told that the card would need to have my full name (full both name and surname which is typical only to Polish bank cards). As my cards are English and we all know they only have initials and the Surname - I was told that they would not be able to hold the deposit and instead I would need to pay upfront for the full or half tank of petrol and buy their insurance as well (that is where I have already paid for a full insurance through Holiday Extras).
FYI - he said he would only calculate it for half the tank and instead charged me for the full tank which looks like it is non refundable.

Literally lie after lie and as you would expect no cancellations are possible.
He even told me to my face that otherwise it would be of no benefit to them.
The very next customers were calling the police to come to the airport and sort them out.

I rented car from “global”when I booked my ticket ( my first time, usually my husband is the one who rents the car). I haven’t sign any contract just filled out a form, and I payed extra for insurance. When we arrived in Poland it was around 10:20am, we were waiting outside office till 11am, when salesman finally arrived he asked me for credit card ( which I don’t own), my husband offer his credit card but salesman didn’t accept it and told us that need to be a card in my name, because I was the one who signed the agreement ( I haven’t signed anything just filled out a form), basically he forced us to buy another insurance ( via global the one what we bought online isn’t valid), and we have to pay for full petrol- which we only used a quarter of. We payed extra 500 polish złotych, on the spot. The salesman was very rude and arrogant, he didn’t even show where car is parked just said where to find it. For sure I will never ever rent car from this company. I feel very embarrassed that my husband experienced polish attitude straight after coming first time to Poland. Honestly if someone read this Don’t Rent Car from Global!!!

I rent a car between 02-06 May, 2022. "Global Rent a car"
Yesterday, 10.05.2022, 4 days after I returned the car, a man from "Global rent a car" called me and asked how was the rent and if i'm satisfied. I said yes, so he asked me to put a good feedback for the company within the link he sent me a minutes before. and i did.
today, he sent me a smoke penalty 520 zt (poland) !!!

But I have never smoke in my all life !!!

I can't think about any other explanation than I have been scammed !
I feel very insulted now! I demand you to fix the mistake !
please refund me with the 520 zt !

booking number: 745809382

This company charged me a $40 service fee for processing a 10$ toll

Horrible experience. I booked through Booking.com and opted to not pay for the insurance. When I arrived at the airport to pick up the car, I was told that they could not rent to me unless I paid for full coverage. I had no choice because I had to get to my hotel an hour away. I was also charged an additional fee because I returned the parking lot ticket to the counter rather than leaving it in the car. That was never explained to me in the documentation or by the counter agent.

I booked through booking.com and decided against my better judgement to go with the least expensive rental option and it has would up costing me nearly three times what I originally reserved the vehicle for.

Lesson learned. I will NEVER rent a car from this company again.

UPDATE: I received the following as a response.

"Dear Customer,

Thanks for your feedback. We regret that the rental did not meet your expectations. We would like to emphasize that all conditions are generally available for prior reading, including on our website.

The T&C also clearly describe information about an acceptable payment card and about the inspection of the vehicle upon its return. At the same time, we would like to point out that all complaints can be directed to the address ****************@*************

Global Rent a Car Team"

To be clear, they said "all conditions are GENERALLY AVAILABLE for prior reading"

"Generally available" is the issue. The requirement to leave the airport parking lot ticket in the car is NOT "generally available". I've reviewed both the terms and conditions from both the Booking.com site as well as the Global Rent A Car site.

Neither mentions ANYTHING about a parking lot ticket.

I've demanded a return of funds but they refuse.

In addition to the parking lot ticket issue, nowhere in the reservation process do they mention anything about having to hold an "international drivers license" which was their justification for charging me for full insurance coverage and potentially stranding me at the airport without a vehicle that I HAD ALREADY RESERVED AND PAID FOR.

Global Rent A Car saw an opportunity to extort a customer in a foreign country and threatened to leave me without a way to get to my destination which I could have lost had I shown up later than expected.

Unfortunately, there were thousands of other volunteers and journalists arriving in Poland around this same time so the available rental vehicles were extremely limited so I couldn't just go to another company.

Global Rent A Car took advantage of the situation. They know exactly what transpired. The number of negative reviews which echo my own experience is evidence that Global Rent A Car is aware of their own questionable business practices and are pulling this crap willfully and with intent. There is absolutely no reason to believe that Global Rent A Car will just stop these highly unethical practices.

Clearly, it's profitable and advantageous to them or the long history of negative reviews would have incentivized them to stop. If a person does decide to rent from Global, they need to just be aware that odds are better than not that the customer will have a negative experience.

Contrary to the overall rating posted in Trustpilot, my experience with Global Rent a Car, aka Flex Rent, in Rzeszow, Poland was excellent. They were attentive to my needs, processed the application/contract quickly, gave me a nice car and helped me take my luggage to the car. Thank you from my part !

Very bad service, I arrived in Krakow late on Sunday, with my tired child; the guy kept us waiting 15 minutes before he finished his PRIVATE conversation on the phone! Then, without even saying sorry he wouldn't handle us my PAID FOR car cause I don't posses a credit card! He told us I can have a car if I pay extra £25 a day for insurance!

AVOID AT ALL COST GLOBAL ROBBERS
booked the autimatic car on Ryan air app.arrived at the airport in warsaw. Was told only manual car is available or nothing. I had to take manual because no choice. Then I was forced to buy fuel of 400zl.
They charge me 67 euros with iut any of my knowledge.
Now I got mail they will charge me 300zl extra leaving the car dirty.
STAY AWAY.

Thanks for the service.
We Had a problem with online booking from Kiev but after arrival company gave us a car.

Never rent from them.
The Global Rent a Car together with Flex is the most unfair car rental company I have ever used. Please bear in mind that I have been travelling and renting cars allot.
My story is, that I have rented a car at the Wroclaw airport for 6 days. They have offered me an extra insurance covering everything happens for this period. I have gave them back the car 3 days earlier leaving car keys in the post box fixed to the wall by their office counter at the airport. They have charged me PLN150 extra for leaving car after working hours. Please note that at time I was leaving keys nobody was at present in the office, that means they didn’t have to sent a person , so what was the charges for? That’s not everything, as I have noticed reading T&C the charges for leaving car after working hours is PLN130 so unfairly they have charged me PLN20 extra.
I don’t mind to pay 150PLN if I have to, but it was my first last time I have ever rent a car from this company.
Good luck to everyone who is renting cars from this company.

This company is not reliable at all. I gave one star just because it is easy to book online. Afterwards you have to fight for your deposit to be paid back. I booked a car online together with full insurance. On the day of collection the car was totally different then booked, I paid £200 deposit for renting the car. The deposit should be retuned to me in 28 days after returning the car. I did not hear anything form the company, so I contacted them directly. I've email saying that the company did not take a deposit from me that they sold to me some insurance cover and additional cover for the fuel. This company is mistake.

We booked our car rental from Global rent a car via presumably a 3rd party company- Flex Rent a Car for the UK school half term.
The price we paid was extremely reasonable. Upon arrival for collecting our vehicle, the extremely polite and helpful lady representative advised us to book directly with them as it would be more than likely to be cheaper and gave us her business card! She immediately informed us that she was upgrading us from the equivalent of a VW Golf (which we originally booked) to a larger Kia Sportage SUV. We were absolutely delighted! Everything was explained to us in detail particularly for accepting the vehicle to the return of the vehicle. We were very impressed with this company. I should add that we have used Global several times before over several years when we visit Poland and can hand on heart declare that this company does not deserve the negative reviews they've received. I write this review in favour of Global and will always continue to use them without hesitation.

THIEVES. My airplane was one hour late, when I arrived to the office to take the car that I have booked, they have told me that my booking has been cancelled. Made me wait for 5 HOURS! at the airport and then suddenly tried to charge me twice for my booking!
Horrible stuff trying to make me even more angry, just unbelievably bad experience. Just like with some kind of psychopaths. Avoid.

Avoid. Avoid. Terrible experience.Thieves! Avoid them at any cost. Poland, Wroclaw.

This company dont deserve not even 1 star. They kept taking money from account till I basically freeze my card.
Bad mannered staff, i told them I will leave bad review and this man said I dont care. never again. I am talking to my lawyers to take them to court

Thieves! Avoid them at any cost. They give you a total upfront then bill you for extra days after you return the car then bill you again once you have already paid. Horrible experience and they lie like a rug to your face at the counter. BEWARE and good luck if you decide to do business with this compnay.

Very stressful experience, hidden and unreasonable cost left me out of pocket :-( what you pay online is not the final cost.

We rented a car with Global during the new year period. After we returned the car, we received a 113 EUR charge on our account saying that it was because we smoked in the car (without any reasons or evidences etc.). We don't smoke. We emailed the customer care email twice AND NO ANSWERS, tried to call the phone number given by one of the Global Assistance guys but called continuously got diverted or interrupted or didn't go through. Can you actually provide me with a phone number directly to your Complaints Department? We don't know when the emails will actually get answered OR IT EVER WILL? We have been waiting for a week now. If you guys are responsible company who wants to improve your service and rating and gain your customers' trust, please do some changes as this is super frustrating to us customers. We trusted you guys to be our provider in the first place!