Global Rent a Car Poland Reviews 

Serial scammers. Avoid at all costs. Rented a car at Wroclaw airport and was forced to buy full insurance and full tank of petrol upfront as my credit card had only initial instead of full first name.
Check other reviews. This seems to be their modus operandi. Hopefully they will run out of new people to scam soon.

We used Holiday Autos to book this company for collection at Gdańsk airport. I paid extra for excess insurance with Holiday Autos. we arrived late at night (paid extra for late collection) and we’re told that because my credit card had less than 6 months to run I would have to buy Globals insurance at €150 per day + a full tank of fuel. This was not made clear at the time of booking and we felt was extortionate. Also the man serving us was very unhelpful and said he would call security unless we paid.

We are currently now embroiled in a dispute with both Holiday Autos and Visa for return of our money. The terms and conditions of this company are not clear and their business model is clearly designed to trap people into buying their insurance and paying for a tank of petrol. Trading standards should investicate this company as I believe they are using a 6 month expriry date on a credit card to profit. Additionally we had many other credit cards with us but they did not print my first name in full, only initials, therefore this sham company would not accept the cards! WHAT A CON. Try that one in the UK and see how you would last. Avoid this company like the plague and only book at your peril. Pay £5 more and go with an honest reputable company. AVOID this company....

0/5 stars. I've booked a car to be picked up at 11am, got to the desk at 12:05 local time (forgot about 1h time difference between London and Poznan - Poland) and was told our original booking had to be cancelled as they only hold the reservation for an hour. Never come across this issue before and it does not state this anywhere in their T&C. So we had to make a new booking that cost us £200 more and they told us we'll have to contact the provider (rentalcars.com) regarding the refund for the original booking. We've then had to pay £50 deposit for "full to empty" option as they did not accept our credit card due to the numbers being printed on the card(?) The car was the smallest Kia picannto therefore it only held about £20 worth of fuel, absolute joke! Later in the day we've contacted rent-a-car to request a refund and we were told we should have contacted them while we were still at the counter so they could have used the original payment against a new booking (we were not told that by global staff). After few arguments with customer service they have agreed to process the refund within 7 working days. It's been over 3 weeks now and rentalcars.com are still waiting for documents from global.

Waited for two hours in line. There were two customers in front of me
I reserved an prepaid for an SUV
Instead I got a regular car.
They refused to refund the difference in car price.

Avoid! 0/5 stars. It is a scam! No customer service via phone or email. I have booked a VW Golf or similiar and collected a quite old KIA Ceed.
Be careful! Hidden actual car condition (a report has been sent via email after the car has been already collected, and also - returned) - there is no option to challenge any details included in any of the reports before or after. If you have left your credit card details - it is too late, I am afraid.
I was fortunate to have paid for their own 'insurance' despite having paid earlier for a full cover bought via Discover Cars before arriving in Warsaw. Car in terrible and rather dangerous condition, smell of cigarettes, wheel bearing so loud and damaged that we could not hear the radio, faulty wipers, damaged bumper not included in any of the reports (pick up/drop off). They do not answer phones, nobody is available to look at the car when handing it back, but drop off report available within 10 minutes after keys were put into the box.
They have marked back seats as dirty even though I have not opened back door at all during the rental duration. Having read hundreds of negative reviews, I see I have saved a fortune having bought an extra 'insurance' cover offered by them at the car pick up process.
I will never ever use this company again. Too risky and too expensive despite good value shown in the price comparison website. You do not get what you are paying for, also, you are asking for trouble and almost for sure for additional expenses if you do not get their rip off insurance cover.
Expected cost for a week: nearly £180 fully insured VW Golf.
Real cost: nearly £300 worn and very tired and dangerous to drive KIA Ceed.

The type of place that looks cheaper, but at the end it's not. I've rented a car, payed the full insurance plus a few extra euros a day to be able to return the car with an empty tank. The cars are older than in other places, I was given one close to 70k km, which is expected, given their price... I've returned the car and a few days later was charged 500 PLN (£98) due to one of the back seats being dirty. I am not sure if the car was given to me like that or if we actually did it, as I unfortunately didn't check it beforehand, but what I know for sure is that with this amount you can wash the whole car multiple times, so this is completely crazy. To put in perspective, the price of the rent for a week, without all the insurances and protections, was about £140.

Definitely not renting with this company again, and I definitely don't recommend them - better to pay a bit more to get a newer car and better service.

Horrible Horrible Horrible company!!!! They're charge me twice from my bank account even without my consent 😤stay away from thieves!

This car rental company at Poznań airport, in my opinion is operating dishonesty and in my case have broken trading laws.
I turned up to collect a prepaid hire car, booked and paid for on-line weeks before my trip to find that my vehicle had been hired to someone else minutes before my arrival.
Explanation was "you're late so car has been hired to someone else"...45 minutes late because of a flight delay, pretty usual stuff for an airport I'd say...and what's the definition of late at an airport anyway?
So money taken for a vehicle that I hired for a seven day period and then rehired by Global at my expense, so twice the profit taken on the same vehicle.
Furthermore the person in the office was aggressive and rude, didn't offer a replacement vehicle and offered no refund, left me high and dry at 23.30 stranded at Poznań Airport.
This person took my money and did not provide any service.
How can this behaviour be legal?
The person running the office on this occasion knows absolutely nothing about customer service and in my opinion isn't fit to be employed by this company as it's only causing damage to their reputation...maybe they don't care about their reputation?
Use this company at your own risk.
I haven't seen many good reviews about this company, but I've read lots of bad reviews...in fact most are negative.

Buff dont know where to begin. Arrived at Warsaw airport, flight delayed but the contract said we have 59 minutes of grace period. Arrived at the office around 00:05...the guy that was there spoke 0 english, barely could communicate with us. First problem, he says credit card is not valid, because it does not have numbers. Hello, security reasons, it is valid, it is from a European bank and a world wide bank...he insisted he could use the card and said this was written in the contract - first lie! we tried to explain it to him...I became agitated because I was finding no solutions...after 15 minutes of discussions with this "customer care person who spoke a very broken English", he had the nerve to say "I am going to make an exception", so he decided to use the card. Deposit of 750EUR....that we found out the day we returned the car that it takes 14 days to be reimbursed. Second part, we had the reservation made from Spain and the total was 227,37EUR, he said we had to pay extra because after hours. Here goes another fight, trying to explain to this "dumb" (and I am sorry) that the contract and terms indicated we had a 59 minutes grace period and that we were only going to pay the amount the reservation said. He began to say no, and even threatened us to "cancel the booking". I was beginning to become desperated, had a horrible headache and it was almost 12:30 at night in a country where nobody spoke good English and an empty airport. He charged 279,EUR and then said we had no insurance covered. We had another fight, at this time, my nervs were already exploding and showed him our printed reservation and he insisted we did not have any. After almost one hour of discussions and trying to even call a friend in Spain who spoke Polish because this young kid with no customer services skills and no way of properly communicating, did not want to help us at all, he had NO intentions whatsoever, he told us 2 times he was going to cancel the booking. Then he gave us the keys and said he had to close the office. We told him no, we wanted him to come with us and check the car in person and he said he could not. We insisted, so in a bad mood, he came. But first, I asked for the claim forms and he said they did not have any, I asked him to write down his name and his boss´name and he wrote his name and when we asked for his last name he wrote the letters uninteligible as if he were a doctor or something so we could not understand it. We then asked for his manager´s name and he gave us a card and said to write there to the email, he said manager was Patrick, that is all....surprisingly, the customer attendant in Katowice had to call his manager also, because we also had problems, and his name was also Patrick. We wrote a complain and nobody has ever replied. When we returned to Katowice airport, this is where we had to return the car, we asked the guy to come outside and check the car to ensure all was okay. He did but when we asked him to give us something in writing, he said evertying will be sent by email, so we insisted we wanted something, because there in person he said the car had no damages, but then who is going to tell you that when you leave, they dont go and scratch the car? seeing the way they act and work, I would not trust them for no reason. Wre signed something in the tablet and he said everything will be sent to email, but of course, we dont know what we signed because everything is in Polish and there are no ways to solve problems or have papers, as customer service and solution is VERY VERY VERY BAD. Another problem, they said we crossed the border, but we crossed the border 20 km because the route was like that, it had to cross Slovakia for about 20 minutes and then back to Poland...so another charge, 19075 ZLT for crossing the border..that was not in the terms and agreements we received when we made the reservation, so we asked him to call his manager and he did, they spoke in Polish, god knows what they said, and then he put his manager, surpsisingly his name was also Patrick, on the phone, who insisted that crossing the border was in the conditions. We tried, again with no luck, to explain we did not have those conditions...so he said he could not help and that the money was going to be taken from the deposit, deposit that they retain for 14 days???? This has been the WORST EXPERIENCE of our lives and we have travelled the world to many places...customer attention THE WORST, comunication skills ZERO because they dont speak English, solutions to solve problems ZERO, there are no sources whatsoever...WE ARE GOING TO MAKE A CLAIM TO THE POLISH CONSUMER OFFICE, because these people cannot continue lying to people and defrauding all customers. My recommendation to anyone reading this, DONT EVEN THINK ABOUT RENTING EVER WITH THEM. If you have had a problem, CANCEL YOUR BANK CHARGES, this will be the lesson for ever

I travel to Poland a lot and hire a car everytime. I can honestly say I will never use global again. This has been the worst experience of car hire and they constantly try and charge you more than agreed price and charge something more to your credit card. When we returned the car to the airport we was told to park in the same place as we had collected which we did. 2 weeks after being home I received an email stating that they will be charging a further £25 for parking charge at their own car drop off point!!
Never had any issues with other car hire companies..
Strongly advise you give these a miss

This was by far the worst experience. I got a car with 65k miles. I accepted the car and when I realized how terrible it drives, I tried to contact the car rental company. I tried for a week and the calls were going to voicemail. The mailbox was full. I had to physically drive to the airport. I asked for a car replacement and the request was denied. I was told this was the car that was prepared for me and they don’t have any other to provide as a replacement. I booked a VW golf or similar. I got an old Kia. VW is a different standard than Kia. I would mind getting a Kia but a little newer than 2007 with 75k miles. Stay away.

Absolutely the worst. I ordered a car paying 406 PLN upfront and was supposed to pay 129 extra at the desk. When I arrived I was also supposed to give my card so they can freeze the deposit which is completely understandable. HOWEVER they didn't accept any of my cards! Revolut metal card was wrong because the customer service said that it's a PREPAID CARD (WHAT IS THIS CIRCUS), DanskeBank and UBS cards were wrong because they wanted a credit card not a debit card. That was never mentioned when I talked with them while ordering the car! Then they tried to scam me and charged me extra 710PLN + the 129PLN that I was supposed to pay in order for me to not pay deposit what a joke. I was not able to get the 406PLN back and just rented a car from Hertz that was right next to them for 540PLN with insurance and everything. One big scam I would never recommend it to anyone.

Any positive review is fake af.

They are called Global Rent a Car but they should be called Global Scam Rent a Car.

1. On the reservation it said they will have a shuttle at the airport in Chania to take you to their offices. There isn’t any shuttle. Their office is about 15 min from the airport, however, its impossible to find on google maps or anything like that. We had to ask around a lot then walk till there.

2. No one answers any of their numbers. You should try calling them and see. Not the ones listed on your website, not the ones anywhere. They have a robot on, but no one EVER picks up. So you get to the airport and you are basically stuck with no options.

3. When I confronted them about this they said that I dialed wrongly, which is false because the robot confirms the NAME of the company. They also said they never had a shuttle although listed on the booking confirmation.

4. They did not take into consideration the previously paid money (38 EUR).

5. The scam and shameful part about this was related to the actual cost of the rental. I booked for 300 EUR and I actually had to pay 600. What they do (to every customer not only me, I’ve seen at least 10 people), when you arrive the desk they say something is wrong with your booking and your going to have to pay double to keep the car. You are free to cancel the rental, of course, they say, because there is no way to get another car from anywhere else at the time of arrival all cars from all providers being fully booked. The choice is then, either you are stuck at their office and order a cab (extremely expensive in Greece), have no rental and have a miserable vacation, or suck it up and pay the price they ask.

6. The personal is very rude and bullying the customers, pressuring them, telling them there is no time, they have to decide fast or they give the car away to other clients!

I have travelled to 37 countries, always rented a car, never-never have I been treated like that.

After my first rental with Global completed I can share a few things, that were weird to me:
- they give you keys along with gate ticket and send to a parking lot to look for that car yourself (!)
- you don't inspect the car yourself upon pickup - it's done for you beforehand and emailed in PDF when agreement signed.
- you're a signing document/agreement that enables company to inspect a car without your presence (might happen when office is empty and you just drop the keys off).
- give a car a good clean inside and out before return. What we consider clean in UK in Europe it is not.

Generally a positive experience with them. Despite a cheapest quote of all when booking I would avoid. Spend a few quid more and go for Enterprise or Europcar - they're great with customer service and won't have to worry.
First but last time unfortunately.

Extremally arrogant company policy not take cash as a deposit as a card is not working. Lack of clear information about payment. If you allow to make a reserve by one card you not allow to finish with the same card. They charge you 3 times more for other cards. Stay a way miles from them. They are rubbish

Absolutely horrendous customer care with no intention to help / understand. I was told that my car has been already rented out despite me paying for the reservation… why? because supposedly I arrived 30min late.

Nobody bothered to even ring to ask whether I am still coming…. as if renting a car for 5 for a week was just a matter of flicking a finger.

As expected this information was available in a micro small print and the customer agent announced with a smile on his face that he simply DOES NOT CARE.

I pre-booked my car and when I arrived they asked for my international driving permit I am from the UK they said since Brexit I needed one, it's a lie you don't nothing on the UK government website, EU or Polish states an IDP is needed - they wanted me to pay 17 euros a day for full insurance protection and if I cancelled they would charge for the full hire as cancellations are needed 48 hours before. Do not use these scammers they are the sort of people who will always find a way to try and charge you more.

Customer service are so bad
We have rented a car but never got car from them
They got only one experience
How to make you poor

Please stay away from them

I don't know if Global Rent-A-Car reads these customer reviews or not, but they should. If they want good reviews from their customers then they better start listening to them and do everything they can to help them have the best rental experience possible. From many of the reviews I've seen and, sad to say, my own experience with Global Rent-A-Car, they seem to be more interested in taking unfair advantage of their customer's situations, apparently not realizing that poor customer service yields poor customer reviews, which eventually leads to lower company profits.