Global Rent a Car Poland Reviews 

Avoid at all cost scammers I had booked my car through 3 party company and bought full cover from them as well. When I returned the car I have said at desk at Krakow airport that there are some damage they didn’t report on forms when they handed me the cars so I was asked to go and check car with one of their employees he said car was clean perfect condition outside no new damage but he found ash from smoking cigarettes. When me and my wife do not smoke while I was in the front of the car this employee went inside driver seat to check fuel status and spread some ash on front mats. I told him no way someone smoke in the cars and it doesn’t smell with smoke but he tried to lie about it and told me he need to report it and I will get fined if they decide I was smoking in it what a bunch of dishonest people he backed off at the end when my wife started to back me up. I asked random tourist to tell us if he can smell smoke he said no way he still didn’t want to back dow funny think is that in all stress I forgot I had video from car park of the interior before I went to hand them the keys end you can clearly see there is no ash on the mats in front of the car. I have asked him to show me his pockets and purse he straight away try to play victim that I’m accusing him of doing it and how dare I. But I told him then that if he is not going to back off I want manager and I will call police. Avoid them at all cost I think they train them to scam people.

Had a very good experience with Global Rent a Car Poland. The booking was made via third party agent, and for some reason the booking had not gone through. The problem was dealt with very efficiently, including an employee having to come to the shop at midnight on Sunday. I used their policy exxcess insurance, and even though some demage was reported on one side of the card, the was no charge levied against my credit card. Highly recomended. Thank you

If you are 59 minutes late they will cancel your rental contract.
That’s what happened to me at Chopin airport in Warsaw. I was scheduled to pick up the car at 6pm but I was there at 7pm. Do not expect a person inside the office. Despite listed hours of operation from 7 am to 11pm the office was closed with a sign on the door “Call for assistance “ or I”ll be right back”. After 20 minutes and several phone calls finally, I got person on the phone telling me that I was ( one minute) late and the contact is void. He offered a new rental contract with much higher rate.
I can not even get my deposit refund.
WHAT A SCAM !!!!
Stay away from Global rent a car
and go with reputable rental company where customer service is a high priority.
PS
I rented car from Hertz next morning. The co. agent contacted me by email to make sure that everything is fine and to confirm the time of my arrival.

We were used to rent our car at GLOBAL RENT in Warsaw Chopin but this time wasn't ok. We had to pay 100 € more just because the surname in our credit card wasn't the same as the booking !!!! We are a married couple travelling together and the frend credit card only have the surname of the husband. It is unacceptable ! Yes the car was ok, we didn't have any trouble, the size asked was there but not worth 100 € more ! I will not rent there anymore, sorry.....

The worst service ever
The guy i spoke to has no idea about cars
Gave me a car without rear brake pads
I checked with an inspection station before they said theres no brake pads and is very dangerous i told this company and they was not interested

i have lost days in my holiday after 20 hours the car was changed
This is the worst company ever and staff is useless and the customer service is rubbish

Avoid at all costs unless you want to die

Wouldnt book with this company again when we arrived late evening only one staff member on the desk and a few people waiting so had to wait a while, i would of thought there would be more staff members. We hired a BMW SUV or similar but there was many BMWs in the car show room but was offered a Golf T-ROC, which wasnt quite similar to what we requested. Also on the way back we were dropped off at terminal 1 which was quite silly because there is 2 terminals and they should drop off everyone at both terminals.

Rubbish customer service and dangerous car.overcharged £110 for 3 days…
Never seen worst car with winter tyres mid of summer.

Good and fast service.
only issue: deposit was not accepted by my credit card

Extremely disappointed with the service of the Lisbon airport location. We were served by the locations manager when we returned our car. He spent quite a while looking for damage to the car. He managed to notice that the right side mirror plastic cover was popped over the securing clips. It was obvious that someone had installed it incorrectly, there was no damage at all suggesting it had been hit and popped over the clips like he was insisting. He wouldn’t listen to common sense on this one and became extremely agitated and aggressive towards myself and my girlfriend. Realizing we wouldn’t get anywhere with him we just paid and filed a complaint which we haven’t heard back on. We’ve never experienced such terrible customer service before. This will be the one and only time we’ll use this horrible company.

A very reliable car rental company. I have used them 3 times or so and never been disappointed. They are based at Warsaw Modlin airport. Would definitely recommend using them.

It is disappointing to only have the option of 1 star as the lowest score you can give as I would give this negative stars and a health/finance warning if I could!
It feels like our experience is a shared one of thinking that you had a good deal to only be hit by extra costs that increase your price by 3-4 x quoted amount. That seems to be the business model of this company, reel people in with low quotes and then do everything possible to bump these up with forcing them to get their insurance (obscure credit card rules not used by any other company) which you feel as though you have to agree to as you need to progress with your journey, only to then find out that you have been charged more than you agreed to and more that you were then forced to agree to. AVOID AVOID AVOID unless you like spending £400-500 for a low quality vehicle. Go to a reputable car hire firm and get yourself a convertible for the cost of a small economy car with Global Rent-a-Car. Please don't bother with customer service they will string you a long with no intention of listening to you as this is their business model.

Would give 0 stars if I could. Few months ago we booked a car with this company. On 24th of July when we switched on our phones after landing on our way to pick up the car at Modlin airport my husband received email stating our reservation was cancelled. We went straight to the office where smart ass advisor was sitting and he said that it is not his company that cancelled the booking but the broker. We contacted the broker and they said it was indeed
Global that cancelled our booking. That did not sort out our problem as we had 3 hours drive to our holiday destination. He wasn't interested in helping us at all. Told us he will sort the car out and phone us in 40 minutes. Obviously that never happened and we had to phone our relatives to pick us up from the airport. That cost us 6 hours from 10 days holiday. I would never in my life use that company again. The worst part is you cannot complaint nowhere as they simply do not care and will laugh you off. Completely useless and customer service skills not existing. AVOID.

Terrible, avoid at all costs.

They make you sign things on ipads without giving you time to read what you're signing.

I was tired after the flight and didn't check what I was signing.

They put return time at 12 even tho I said my return flight was at 20:00, and got charged 100+ euros for returning it late.

But this could even be fine, I could accept it, my bad for not reading (what?) better.

I also got another fine for smoking in the car, I DONT EVEN SMOKE!

I contacted customer support for clarifications and they wrote me AFTER charging me 230+ euros on my card, 10 days later than I returned it.

It's a shameful scam do not take cars from them, they make profits scamming people.

edit: also forgot. I had a perfectly valid credit card, WITHOUT MY NAME ON IT, and they refused to accept it. So instead of paying 140 euros they forced me to take a 280 something offer "all inclusive". So in total I ended paying 510+ euros instead of 140 like I booked online.

Great service from the guys at Krakow airport, fast, efficient, never a single problem with the car (I've hired at least ten times this year for work). Easy booking. Good value hire rate for premium car (Merc GLC), would highly recommend

My experience with Global Rent-a-Car, location Krakow- Balice Airport, was positive one. The issuance of the vehicle went smooth and fast. The Seat Arona was fresh and clean with very low mileage. It turned out to be an economical car as well. Returning the car was done in shortest possible notice. All together, keeping in mind the pricing, I think this is the best, no-nonsense deal in town. I will rent with them next time when I am in Krakow.

Avoid at all cost !!!
This is advise to anyone who arrives from United Kingdom and has their first name on a Credit Card written with Initial letters which is quite standard practice by UK banks. This company and Flex who is part of Global are the only car rental companies in the whole world that assume if your first name is not written in full on a credit card then it is not yours and they won't accept it. If you haven't got alternative credit card then you won't be served. What a nonsense !!! I've been fighting with DiscoverCars.com for over 3 weeks now where I booked a car with Flex, to get my money back for a rental I never had a chance to complete because of Flex's ridiculous credit card policy. DiscoverCars is another fraud you should avoid, lack of support responses and most importantly lack of interest to resolve a problem that was caused by their out of date rental agreement in the first place.

Great Service.

I recommend this company to everyone.

My experience was the same as the others. They took advantage of me rushing to catch my flight and duped me to sign something on the SmartPhone. I was not careful because of the fact that I was in a rush and did not read what I was signing and later it emerged that what I signed was accepting the damage that I allegedly caused. Next week they stole 200 GBP from my credit card by not returning my deposit and sent some fake pictures of this damage , but the photos were so zoomed and they were the photos of another car ( not the one that I was using). Their worker never came to check the vehicle when I was retuning it. When I phoned and asked to let me check the car with them because a week later I was flying to the same airport again. They refused. I went there anyway and their member of stuff ( the same man who duped me to sign the statement week ago) behaved in my opinion in very abusive and hostile way. In my personal opinion, he did not even try to resolve the issue , instead he kept saying to me things that I consider to be threatening and abusive. I would like to warn everybody from using this company. They seem to be cheaper than the others , but from the hindsight, my personal experience and other reviews I managed to build my opinion that they mainly focus on duping the innocent people into not returning the deposit on the credit card and taking the advantage of foreign tourists.

This is really a scammmmmmmm. Never use this company.

I was in Krakow for a trip, I used the car less than 3 hours and I brought back the next day at the airport and they found a scratch that I never did on the back.

No one came to see the car when I brought it back and 1 WEEK later they came to me to tell me that they will charge me 250 £ for a scratchhh thattt I never did.

Again never use this company, is the worst car company that you can find.

I Felt ROBBED like someone coming into your house and still everything that they can still from you.

Car booked for 2 weeks in Iceland for June 2021. No car, no staff of Global car, no info available at arrival ! FULL PAYMENT charged 2 months before at reservation day!
Attention = thiefs !! Don't book by Global Rent-a-car !!!