Global Rent a Car Poland Reviews 

Renting a car in your company was a TERRIBLE EXPERIENCE and I do not recommend to anyone!
1. when pick up the car they told that my card is not honored and I have to take out insurance which resulted in additional costs
2. regardless of the fact that the insurance was to cover all damages, bumps and even fuel, I got an e-mail after renting that you charge me for washing a tiny K trunk in the amount of 150 USD
3. they have invoiced in PLN and withdrawn from my card in British pounds!

We used this car rental company once in 2020 in Gdansk; if I could give it a "0" I would. It's the worse car rental company I have used in 15+ years travelling Europe for work and leisure. I would never use them again, I would never recommend them to anyone. Given 90%+ of reviews agree how awful this company is, please don't use them.

Just look at the reviews - please look at the reviews ! tells you all you need to know, but like so many others we don't do this till after yet another bad experience so please i really do hope that you are doing your due diligence before you shop ad if you and others do then this company will quickly and rightfully cease to trade.

Nothing more than a lying, thieving outfit who will find a way to scam you of your money. I was given a bogs fee for a car park ticket at the airport when the ticket never even gave me a ticket to enter, it was an auto barrier, i was then charged for a "supposed" scuffed alloy something that was NOT caused by me and was charged £185 for a 2 inch scratch.

Please please please take your money, and your sanity, elsewhere.

We've been traveling to Poland for past 6 years and NEVER had any issues with renting a car using an American driving license - until we ran into Global Rent a Car! Customer service was ridiculous - I regret I don't remember the name of a representative who was at the desk yesterday because he definitely deserves to be mentioned in this review. With that kind of attitude he would get fired if that wasn't Poland... Apparently he was very unhappy that we didn't want to do things his way and pay additional $370 for a full coverage. If we did we would've been able to rent a car. Funny thing, we've been told at a different car rental it's our responsibility and our business if we wanna risk getting a ticket because of having only a foreign driving license but rental itself doesn't care and there's nothing wrong with them renting a car. Unless they wanna rip you off like Global Rent a Car lol. Not to mention the attitude of that guy when we were trying to make another reservation using a Polish DL - like he was mad, ironic and sarcastic. Awful experience.

Scammers. Avoid at all cost! The worst company ever!
I wish I have read the reviews before renting from them.
Charged me a fee for late return even though I was grounded an extinction since my rental that I’ve reserved online was not available and I received the key over an hour late from the original request. On top of this they charged me for “smoking” in the car. They provided pictures with some dust between the seats claiming it’s a proof of smoking in a car. I’m not a smoker and I was the only person driving/riding the car!
Poor customer service. They will find a way to steal your money. So disappointing.

The price was cheap for the car rental but they are trying to charge me for $320 USD for previous damages. Luckily I took a video of the damages at the time of rental. I've submitted the proof it wasn't me and waiting to hear back and hopefully they do the right thing and credit my money back. Update: Global has not refunded the money, so I am going through my credit card to dispute the charges. Stay away from this company. Update 2: Global finally refunded the money. What a headache.

I have been renting cars for holidays for the last 20 years and although I had bad and good experiences I must say this company is the worst one by far. I was given a disgusting dirty old car at my arrival to the airport then I paid more to get a better car but I was given a broken car that I had parked for two days until I received a third car that I am actually driving at the moment and when I claimed my two days back no supervisor or manager could respond my request, I obviously not going to blame the employees but Mr. Karim from Rabat (Morocco) branch that never returned my calls or my requests.
I will never ever trust their reviews that were rating them at a 9.5 or trust their policies as they are very unprofessional and unreliable.

Your reply is as useless as your service... no comment!

How's this 'company' still in business is beyond my understanding. I've been renting cars every time I fly to Poland and never had a problem, well, until I used Global... £230 on top of what I already paid for 3 days of using their car. Made up charges, awful customer service! Never again!

AVOID !!!!!!!!!!!. The worst company !!!!!! They give me a car with faulty wipers in bad winter conditions! Man at the reception forced me to take insurance I have been put under big pressure to take one I felt really uncomfortable . I been told that the insurance will cover everything! In a week I was send email saying that I am not covered for some services! I asked if I can return car early as I don’t know how long I will stay I been told this is not a problem but it was a problem ! I called and told that I want to give car back early but I been told I won’t get money back ! FINALY I AM NOT A SMOKER AND THEY TOLD ME I HAVE SMOKEN IN THE CAR & TOOK £100 FROM MY CREDIT CARD

GIVE ME MY MONEY BACK !!

Worse car company.
Super unprofessional, never sent me the documents via email that I signed, barely explained where car is. They could not charge me afterwards for any damage as I took and sent me hundreds of pics when I took the car and when I returned it. But they charged for the return of the keys (into the key box) out of hours. They are a scam and will try ANYTHING to get as much money as possible.

Truly awful!

Go with any other company to have peace of mind you won’t get ripped off! We waited 40 minutes in an empty terminal for someone to turn up and the car to be ready.

It was clear we were going to lose our deposit when we refused to buy the extra insurance (we already bought from the broker). They invented 750PLN of damage to the car (marked damaged wheel on the protocol and sent pictures of existing body scratch) and charged over 300PLN for cleaning the inside, which we left clean. We also had to fill up the windscreen wash after 1hr in the car.

Also, a Kia is not similar to a VW Golf!

WOW what a bunch of thieves.
I have been asked to leave 500zl deposit specifically for the fuel, which is ok!! Returned car fully filled.
They now sent me invoice for 500 for leaving few crumbs in the car, saying they had to "clean upholstery" !! Not that the car was clean when I got it!! Amazing!!

Very difficult to find in the terminal and unless you know your way around the whole airport complex, it will take you ages to find their parking place, so be prepared!

Oh by the way.. when you select "Golf or similar" - don't expect anything similar class. Maybe similar size wise, if that!

Absolute scammers.
Should have read reviews before choosing this company!

Worst company ever at the end most expensive and when my car breakdown no assistance at night in -20 cold none of them numbers answer even the next day no replacement car no help avoid avoid avoid i had to change the phone numbers to make them answer my phone

Samochody sa ok ale obsluga to totalna kpina. DO NOT USE THIS VENDOR EVER.

AVOID AT ALL COSTS! I use rental companies abroad quite often but have never used this company until now! They did not note damage correctly and charged me for it. Luckily I took pictures which showed the damage was already there. After 2 months of chasing and sending images they finally accepted their mistake and refunded me. But short by £10.07 which to this day they still refuse to give to me! Customer service is poor and they steal your money with no authorisation. AVOID this company and use a much more reputable company.

This company must be closed, I have been misled In every possible way

On 17th December I rented a car through Economy Car Rental however It was actually Global Rent a car with a branch in Gdansk Airport. In Gdansk I have been forced to buy an additional insurance for £360 at the start but when a lady saw my dissapointment she reduced the price to nearly £200 just because it was my initial rather than full name on my credit card. There is nothing mentioned about that in their T_C and nothing in the T_C from Global. Although I felt cheated_ I paid what they ordered because it was the middle of the night and I was with two little children. I was told this insurance would cover everything even the car doesn_t need to be wiped clean_ and it doesn_t need to be full of fuel. On 4 January I gave the car away and day later I received another bill for PLN 250 because the car was dirty inside!!
This company is an absolute joke. Please AVOID THEM.

After being stranded in Poland I can honestly say the communication and assistance I got from Michal in Rzesow airport exceeded my expectations. Michal arranged a good rental rate for the 6 days extension I required and was helpful, professional and polite. Michal also arranged for me to be able to return the car to Krakow once I found repatriation flights. Due to Michal’s assistance and help this reduced some of the stress and worry associated with being stranded. I’ve used Global rent a car in Rzesow for every trip and dug to their help will continue to do so. Thank you for helping me during a very stressful time.

Avoid Global rental car everywhere, especially in KATOWICE AIRPORT.
And please don't tell me to send to customer service they are not helping neither you.
So please close this company.