Global Rent a Car Poland Reviews 

Unfortunately there is no zero star, worst rental car company ever.
Avoid, they will charge you even if you return the car in perfect condition.
They must close this company.

Worst experience ever! I landed in Warsaw/Poland around 23:00. I went straight into the counter to pick up the car but during the process, I was denied because my credit card had initials instead of the full name. I've checked with loads of friends and they also have similar cards where the full name is not displayed/printed on the front. I did call my bank as well and I was informed that they don't print full names and even if I would request to get another card they are unable to process my order due to some technical issues as the numbers of letters are limited on the card. Either way, I paid in advance for the rental and I used the same card to do that. They did not have any problems taking the money but when I turned up at their office their representative said: "you need to pay an additional insurance fee or you not going anywhere with the car tonight". Obviously, it was almost midnight and I did not have much choice. I have excess insurance with RAC and I did not want to pay for another policy. I was informed that because the card has initials I would have to buy insurance as they can't secure a deposit with my credit card. This is a big lie as I've been renting cars all over the world for the past 12 years and always used the same card from the same bank and never got rejected. What is even more fun I have used their cars before in the past at least 3 times and they also never stopped me from doing it with exactly the same card. During covid lockdowns, I was left at the airport in the middle of the night with no help and no public transport, I had to travel over 100km to my destination and therefore was forced to pay for their insurance. Just so you have a better picture of how much these guys are going to charge you, my RAC policy with unlimited claims cost me £50/year but their policy for 12 days cost me £150, actually £30 more than a whole car rental agreement. This is very unfair and the way I was approached shown one of the worst customer service skills I've ever seen anywhere in my entire life. I already talked to my solicitor and will be rising the case with the European Commission through the Consumer rights and complaints department and also through a local Ombudsman. I’m also going through No Win no Fee lawyers who will speak on my behalf and file a case to the court seeking compensation for my wasted time and unwanted stress.

Avoid. I rented a car from Global through DiscoverCars in Gdansk, Poland. I paid upfront for the rental and the supplemental insurance. When I arrived at the airport they told that can not accept my credit card because it didn't have embossed numbers on the front. Then they told that they can only proceed with the rental if I paid for extra insurance provided by Global for a significant additional amount, effectively doubling the cost of the rental. What a fraud!

horrible experience i have all my life !
i tried to rent car from this website wisecare ,but when i got the confirmation i was shocking for the bad service i got from this company. first the car its not clean small tabaco, the car doesn't work perfect , the wiper blades broken, brakes doesn"t work perfuck no good balance in tier.the worth think the car 0 gas, that mean i need to drive at least 5 mille to found near gistation. really its sham. so after i compline about all , the person was responsible was rood with me and ask me to drive back 60 mile to took in other car . i was surprise again the car offer to me its some bad car not clean. in this moment i don't have choos , my trip was to close . now i will give 0 star for this global rental . and am gonna work
hard to protect other people for the future . this bad company before you confirm your booking make sure do not choose this global rent-a-car.

I reserved a Volkswagen Golf automatic and I received a Ford Courier manual, tobacco smell, no words ...

Horrible experience!

I tried to rent a car for a one way rental over the CarJet homepage in late september. After I got the cofirmation I tried to pick up the car at the Global departement in Lisbon. There I was told by the personnel that they dont do this kind of one way rentals and that the booking never was confirmed by them. Not only didnt I get the car CarJet had confirmed for me but moreover my credit card was charged by them.
Even after several calls and e-mails they didnt refund my money, what should have been the very least. CarJet / DoYouSpain argues Global does not confirm that the rental never happend because they did not confirm and refused to give me the car. I even went there the next day and insisted on confirmation that I wasnt given the car. Despite all that here I am almost 3 months later still havent been refunded for a rental that never happend because Global was refusing it.

WOW!

Edit:
I was charged but not given a car. That is not a rental and that surely doesn't meet anyone's expectations.

Got my money back. Contact your booking agent if the say they require full name on credit card. They must inform you of this when you book...not when you collect the car. Will never go to Poland again. Absolutely the most unfriendly, weirdest experience of my life !!!

I would give 0 if I only could. I am not going to say anything much different than other hundreds of dissatisfied customers already done before me.
They will try to charge you hundred of £££ for existing tiny scratches. Likely, I took many, many photograph and this saved me from loosing hundred of £££ which they took of my deposit. Likely this has been returned to my credit card after a month long battle and after I advised them of a legal action I was going to take against them.
Best advise : AVOID!!!!!!
I hope they will be gone soon if the situation with covid restrictions will continue and this will be probably the only positive thing coming out of it.

Car with multiple faults when picking up which caused me a one hour delay, and after returning it they try to scam me by overcharging more than 200 Zloty for a "delay" of 2 hours which according to their employee on pick up is free of charge.
This company is a scam, i can only advise everyone to stay away.

Professional scammers.... please stay away from these con artists. Gave me a car with ton of damage looked like almost hail damage every body panel had a dent. Filmed video video before taking car and leaving car. Acceptance of car they told me everything is great. Few day later received emails that i owe 650$ for one dent!! Criminals check reviews bad everywhere....

I should pay € 35.- extra because i bring the car 2 hours earlier.
I had no problems to pay it but i asked the owner for a paper that i payed the € 35.- extra.
He wouldn't do that, so i went to another carhire company.
And now: global rent a car has the guts to charge me €88.- for nothing.

There was only one person serving a whole queue of people from the plane that just landed. It was around 9:30 am. I was greeted with a reprimand that I came 30 minutes too early, as if the fact we were at the airport and I just landed did not matter. Person before me came back soon after he got his keys, as the vehicle he got was frankly speaking filthy. I have hired a 4x4 as I prefer a taller cars but got presented with some mediocre sedan instead. When I asked where the car I hired is, the answer was simply "take it or leave it". Because I hired the car online there was nothing he could do nor he wanted to and if I had a problem with it I should contact the agent I hired the car through. As the other people behind were growing impatient I have decided to take that sedan and get out of there asap, while holding the thought of sorting this later. This is where the whole set of problems just started. The car was ok inside, but one could tell it was not prepared in any way for a new client, as there were old receipts and other bits and pieces left from the previous customer. Then once the car got started the dashboard came up with some warning light and that the car needs service. I went back to the office to find no one there again. When I called the number left on the counter the answer was that some one should be back in the office within about 45 minutes, as he was alone this day and also got warned that calling main office in Warsaw is pointless as all calls are routed to him anyway. I had no other choice but to wait. When he came he had millions of other things to do including a short phone call before we attempted the car. This is where the Receptionist now became a car expert and firstly tried to convince me that I should simply ignore the warning as a small, by even a fraction imbalance in tyre pressure triggers it and it is a known fault in this model. First of all I will not take a faulty car, because whatever it might be it may get worse and they could try to pin it on me, however the guy was so sure that he almost swore his life over his theory. I told him that I would prefer a working and fully functional vehicle and unless he can fix this one I'll see what alternatives he's got. This is where he told me again, that it is the only car he's got and went back to take it or leave it attitude.
I said I'm here because I need a car, and allegedly you could provide one and this is something you got paid for, so provide me with a car. Hire one, buy one do whatever you need to do to fulfil the service you took the money for. The guy took the key, and started messing with buttons on the dashboard. After about 10 minutes he decided to take a pump from the boot and equalise the alleged tyre pressure imbalance After pumping all wheels the warning was still there and car still needed to be serviced. This is now about 11:00. As he could not fix the car or provide me with another car I asked for my money back so I can hire one next door. He told me simply to go and claim it from the agent as his hands are tight. I felt hopeless and stranded at this bloody airport. This is where some epiphany must have struck him, or he simply had what drunks and drug addicts refer to as moment of clarity, and he suggested that this car's manufacturers main dealership is about a mile away and I could take the car there and have it sorted. Again I told him that I do not want to be difficult, but I'm nowhere near a position to take responsibility for fixing his broken car, nor would I want to do it. So he said that he can do it for me. All I said was there isn't much other choice he had, so he jumped in the car and went of on it. To cut this story towards the end I left the airport in that car at about 13:30, four hours later and still not in a car I hired and paid for.
All thou the guy serving me tried to hide his frustration and stay calm it was showing in his overall manners and the way he carried himself that he would rather be somewhere else and certainly not in a service based business. All I asked for was a working clean vehicle, yet it was far too much to ask them to provide. The amount of explanations and excuses I got in the whole process gives me only more reassurance, that this is the type of business where nothing is their fault and you as the customer should take the bill for it.

So coming to a conclusion my suggestion is stay away from GLOBAL CARS of Wroclaw as all thou they might seem cheaper than others it is by far more expensive in terms of many other things than just money. I wouldn't wish their business on anyone.

Not only I will not return there I will warn whoever I can to be careful as well and seriously consider to go to another provider even if it costs a bit more.

I gave them one star because there is no way to proceed leaving zero.

>> All comments and complaints should be sent to customercare at global-rent-a-car.pl

I have, but you chose to ignore it.

This is the worst car rental company I have ever dealt with. At the pick-up, the car was dirty and all mats were missing. I picked up the car at Krakow Airport multistorey car park, where the light wasn't great so I wasn't able to spot all the marks on the car, even to cross-check them against the report I received. I then drove for about an hour and reached my destination when it was already dark. The following morning I checked the car again to discover a few additional scratches and dents which were not present on the report. I reported them to the rental agency immediately via email. I also reported missing mats.

When I returned the car, which was a weak earlier than originally booked, I was told I am responsible for a scratch on the bonnet, which was not recorded on the pick-up report. The scratch only became visible when the guy wiped off the dirt that was there from when I picked up the car!!

Now my credit card was charged about £300 for the damage I have not caused. Looking through some of the reviews, it looks like this is a company policy - rent a car very cheaply and then top-up with ridiculous damage claims. This company is a scam and should be avoided at any cost.

I rented over 20 cars over the past couple of years and looked after every single one as it was my own car. Never had such a bad experience.

I will be reporting this to Legal Ombudsman and taking legal action against the company.

Very disappointing experience and I wished I had read these reviews first before renting a car with them. I was charged 90EUR without being noticed. Global didn’t give me any reason via mail, nor an invoice. When calling the help desk they told me that I dropped off the car too late and additional cleaning was required. When returning the car the guy told me everything is ok and I then didn't take any pictures. So it's difficult to fight these charges, even if I am sure that we returned the car on time because I sent a message to someone just afterwards. I am also confident that additional cleaning was not required because we didn't do much with the car.
I still haven't received an invoice which is another point why this company seems to be a bit dodgy, charging someone is one point but not noticing someone that they took the money from their account is legally probably even questionable.

NEVER AGAIN! Abusive and dishonest. We were firstly forced into paying an additional amount as we were renting the car at Warsaw Airport, Poland, (apparently all my credit cards had no my first name in full on them! I have a long last name and Im not the issuing bank!) and then they'd charged us a cleaning fee after we returned the car as they deemed it dirty inside! What an absolute pile of rubbish! We were two professionals using the car for a brief trip, in and out, nothing else and definitely we'd not left any dirt behind, I never do! But, by then, we were already abroad with no chance of scrutinising it further so spoke to their their customer care instead who did not give a damn.. Do not use them, ever! I'd give them a zero if I could!

Never again. Those people are frauds. I completely agree with previous opinions. They charge for damages that weren't there. Be very careful with them. If you decide to rent, take as many pictures as you can, because they will try to charge you for microscopic, imaginary damage.

I have been traveling to Poland for the last 5 years every 2/3 times a month everytime I hire a car. I have been always hiring from other companies and never tried global. Firstly I want to say a massive thank you and huge respect for this company they helped me so much they got a lovely car, I changed locations from gdansk to Warsaw modlin 3 hours before my pick up and they accommodated me without hesitation. If you get the full insurance there’s not extra deposit, they explained everything very throughly and professionally there was no hidden charges and no hidden surprises. I just returned from Poland and also just rebooked again for a couple of weeks time.

What a great company. Can fault them!!!!

Absolute joke - bunch of crooks. Rented a car in Poznan - charged us for damage to the car that absolutely wasn't us and isn't even damage that will/can be repaired.
Rude emails exchanged - a company clearly trying to swindle people out of money as they are suffering financially due to COVID-19.
Avoid at all costs unless you want a bull**** fine against you.
Hope COVID makes them insolvent.