Global Response Reviews 

Follow up to my review of 28 September.

I formally complained about the handling of my claim to Global. It took Global over 7 weeks to respond to my complaint (admittedly they are entitled to 8 weeks). On every point, my complaint was upheld. I have just received compensation from the Company. Pick your holiday insurance wisely.

Did their best not to pay out for my mother's terminal cancer diagnosis. will not be using their services again.

Absolute crooks!!! Don’t go near them!!!!

We recently booked holidays to visit France and Italy during summer holidays.
All preparation was made including flights,hotel, attractions and just a week before Mrs developed chicken pox. It became such a severe that it was impossible to go anywhere and we hand to cancel everything.
Fortunately I literally took insurance just a few days before all this happened. I agree there is long form to fill and we had to get certified from surgery and had to produce additional letter by GP along with all cancellations evidence but Global response finally paid me my full claim just over a grand. It took bit while in their process but since I had all documents I got all money back without any call at all. I think impression needs changing here as they are not just good but Excellent !

I can honestly say that the staff I spoke to were very helpful & professional when my daughter took ill on holiday in Turkey. I was told my daughter was possibly going to be operated on and to check with my insurance company.
I was very upset when I contacted them and couldn't even find the policy number on my paperwork. Their operative was very understanding & supportive took details and said she would email the hospital for further information. My daughter was hospitalised for 3 days fortunately she didn't have to have an operation. On our return to the UK they kept us updated on my daughter case even sent us a copy the medical report to pass onto our own GP. I would 100% recommend them.

They seek to waste your time, hoping that you end up giving up on your claim. You cannot trust this company. They and the practices should being under review by the Financial Ombudsman Service.

what an absolutely diabolical company, asked for lots and lots of information by the claims handler Bettina, then the company do not even bother to contact you with a decision, after chasing them on many occasions and getting emails a week later each time saying that they have again asked the claims handler to look at this urgently, they then rejected my sons claim on the basis that even though the policy was taken out prior to illness, the cover did not commence until the start of the holiday, yet my insurance paid out for the same thing??
I would strongly advise not going with this company they are utterly appalling in every possible way, they are just happy to take your money, yet in extremely difficult and emotional circumstances offer no assistance whatsoever

Took months and months of emails and finally saw £264 land in my account (after complaining to Debenhams and also logging a complaint with the ombudsman). I had no idea who this was from, what it was for and how the figure was worked out. I was expecting around £1000 which was a very conservative claim (and my first claim ever in over 25 years of travel). Still waiting for a response and will keep escalating my complaint. This drags the good name of Debenhams through the mud.

We were 3 days into a 9 night holiday and my 12 year old daughter broke her arm, followed their process. Was advised by the spanish hospital to come home early which we did. We have now had our claim rejected !! Please anyone reading this DO NOT USE for insurance no point as you can see. This is the reason you take travel insurance an absolute farce!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This company underwrites the Debenhams Travel Insurance policies. I took out this policy for my Ski holiday in January and had an accident that resulted in a small medical and damaged baggage claim. I made this claim in January, they took 5 months to settle it.

The settlement was insulting due to their completely unrepresentative depreciation table whereby they say that equipment over 97 months old is deemed to have depreciated by 90%. They do not publish this table in their policy summary document and this is where they deceive their customers. If this table was published in the transparent manner that insurance companies must operate then no one would take out their terrible product.

My advice is to avoid this company, their policy is not worth it.

Typical insurance company - dodging payout at every opportunity.
Bad communication, it takes MONTHS to get responses, and they avoid paying you what you need.

Literally worthless insurance, a complete waste of money. Don't use them.

I deeply regret taking out travel cover with insurefor who use global response for claim handling delay delay delay .

despicable company. We traveled to France and had to re-book because of Euros Star Strike for outward journey. It cost us an additional £186 to change our tickets to get to St Pancras for an earlier train. When we tried to claim they expressed regret and told us we were not eligible: ''TRAVEL DELAY ON YOUR OUTWARD JOURNEY - This section does not apply to trips within your home country and only applies to delays on your outward journey''
Snakes used small print to wriggle out of paying our travel insurance claim.
Don't use Global Response For Travel Insurance

Debenhams have a great reputation on the high street. I feel they have lowered themselves by using Global response as claiming agents. No response from calls or email claim submitted re cancelled holiday due to serious illness, after almost three months no response. This says a lot for the firm.

Bought this insurance through Debenhams unaware who the insurer actually was at the time. This company are the most incompetent company I have ever dealt with. I'm glad I read reviews before submitting my claim with them. Lost a bag when skiing in Austria and it took 8 months of arguing with this company just to get a fraction of what the items were worth. MAKE SURE you photocopy and email a copy of all of your claim documents before posting them and send recorded delivery as they consistently claim they haven't received them meaning you don't have a claim unless you have done this! All of a sudden they turned up after this. Also made a complaint to the FCA regarding these.

I can only give Global Response 5 Stars as I was amazed at how quickly they dealt with my complaint. I had to visit hospital in Fuerteventura in January and only received a bill six and a half months later after being told no charge. After 2 weeks Global Response had contacted the hospital and my invoice was cancelled. I can only say I had great service. Thank you.

Rubbish company. Took too long time to review my application just for luggage delay. Finally refused my claim.

Don't touch this company they will find any reason to refuse your claim!!!!!

Shocking company
Took 5 months to settle a claim. Charged us an excess of £360 instead of £100 and still trying to get the money back from them in full. Outrageous. Avoid like the plaguell

Absoutle con artists. I payed my excess on holiday to the doctors for an accident I had and I asked the doctor is that me I don’t need to worry about anything else which he replied no you’re fine. A year later I have global response on the phone saying I need to pay them the excess again because I don’t have my receipt from a year ago. WHO KEEPS A RECIPT FROM A YEAR AGO. They didn’t once phone me about my claim asking about money they waited to do that a year later. They knew exactly what they were doing. Disgusting

Straight up crooks! Obtained cover from "insurefor.com" (a trading style) via Compare the Market who are normally very good for finding a deal but I will be raising my complaint with them also as well as the industry regulators. After 3 months of no contact aside from that instigated by myself to chase a claim I was awarded £20! Which they didn't even tell me about until I emailed again to get an update. My conservative claim was valued at over £300 and I have suffered financial difficulty since returning from my holiday which was a day shorter than it should have been a lot more expensive!