G M Thomson & Co Reviews 13

I had a very disappointing experience with GM Thomson’s property office. During my visit, I found the staff to be unhelpful and dismissive. When I raised concerns about my property matter, I felt that I wasn’t being listened to and that my questions were brushed aside.

The overall attitude I encountered came across as unprofessional and lacking basic customer service. I left the office feeling frustrated and unsupported. I hope the company takes steps to improve how they communicate with clients in the future.

The fake reviews posted for this company are laughable. My review was removed even though it was very much valid. This company lies to people and Karen is a terrible Manager and I find all these fake reviews, making out this company is the best in the region is a joke.

As a Landlord I have intermittently used G M Thomson's tenancy services from 2019 to present. I'm really surprised to see a very negative reviews within this site claiming to be from a 'former employee', because when I've been in the Office the atmosphere has always been great.

My experience has always been that the staff are fab at their timing and communication, absolutely on point with legal requirements for Landlord. In fact, one reason I always use them is the peace of mind knowing that they double check everything to ensure I am legally compliant.
While there have been some staff changes, and the first time i didn't see a familiar face I was worried... I soon learnt that all membets of the property department were equally knowledgeable.

Their great relationship with tradespeople and the fact they're comfortable sharing those contacts with establised clients is also a great help to the smaller landlord like myself.

I have also used GM Thomson services for valuations, EPCs and disputes.

For the amount of effort they put in I think their fees are very reasnable and I thoroughly recommend them.

i'm using today's date for my experience answer.

Been with this letting agency 3 years , I’ve just had my six-month house inspection and, once again, the service was excellent. The team are always courteous, professional, and approachable. I highly recommend this company. Karen in particular stands out — she’s incredibly friendly while remaining thoroughly professional at all times and if we have any problems they are dealt with in a timely fashion.

Stay well clear of this mob in dumfries been fighting with them for a year to get something done about damp in the rented property all promises nothing done untill i went to housing standards a year later 2 days later got a notice to leave was told the landlady was selling property as she could not afford tobrepair it i need to leave property as it was unhealthy so now staying in homeless accommodation and they had a cheek to try to get half of our deposit back be warned have now contacted a lawer to sort it out

Nightmare letting agent. We were badly let down. When we moved into our rented house, it was filthy apart from the lounge, which had been redecorated between tenants. The toilet seats had yellow stains, there were cobwebs everywhere, and it took a whole pack of j cloths to clean the windows. The oven was unusable and we did without for two months before replacing it, as the landlord refused. One room was very damp. We accepted this without complaint. We cleaned. We got a dehumidifier. During our notice period, we were very helpful, happy to let them do viewings. Their agent (Kirsty) did a pre exit inspection and we asked specifically what we needed to do to get all our deposit back. She said "Just leave it the same or better as you moved in, and have a wipe round. Plus, cut the lawn short." So, we reluctantly dropped our wildlife-friendly No Mow May, hired a petrol mower, got the carpets shampooed on moving out day and basically did exactly as asked. The lies this company later submitted to the deposit protection scheme were astonishing, especially the "cleaning charge" that they claimed they needed to pay. If you value your mental health, please avoid dealings with this company.

I received a fantastic service from Peter Will at GMTHOMSON. Firstly, I had to keep changing the appointment due to works not being completed and Peter was most accomodating. Once at the property Peter was thorough and professional, he asked for a lot of information which luckliy I could provide as I had taken images througout the build process and could supply supporting invoices for the materials and images of all the works throughout the stages. Peter was very clear on when I would receive the report due to the Bank Holiday and met my expectations. I was disappointed with the low EPC rating, however Peter took the time to explain to me why this was and how he had come to that conclusion. I would highly recomend Peter to work with and would look to do this in the future. Annabelle Webster

Not nice first experience with GM Thompson Dumfries. To be lied and still continue in business....

Beginning to wish I dealt with Tyler. As a tenant, I find GM Thomson to be painfully slow to fix any issues, most of which they just don't. Workmen that have arrived have told me why, but that's yet another issue. Applied to view other properties with them and been studiously ignored. The property I'm renting is dangerous, riddled with black mould, failed windows and the end wall is falling down, things I'm told are just not going to be remedied. Then I get notice to quit during a global pandemic having lived here for 8 years with no mention of the house being sold.

Tylar from the very beginning has been wonderful very attentive. Would highly recommend

Brilliant service.A tad expensive.But you get what you pay for....

I would highly recommend GM Thomson & co to anyone who might come across them. I have recently moved into a rented property in Dumfries and Tylar the agent was very attentive and helpful . She communicated excellently and has been really helpful with making a few adjustments after I moved in . The service has been smooth and clear and I cannot recommend them highly enough . Thank you Tylar for being so professional and helpful !

Tylar is the most amazing girl to deal with. She is helpful, professional, if she says she will do something.....it is done. If I need any repairs, they are dealt with quickly and efficiently. G M Thomson & Co have made my tenancy easy and comfortable, and they just keep getting better. I would not hesitate to recommend them to others.