Go Raw Reviews 

142
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I order online and collect at the Newport shop on Sunday AM. The service is excellent, with my order packed and ready for collection. The young lady is always cheerful and helpful. I also find th... See more

Rated 5 out of 5 stars

Fantastic company and great value for money. What is really outstanding to me though is their customer service. They were waiting on stock to come in so contacted me to offer an alternative. I initial... See more

Rated 5 out of 5 stars

We have been using Go Raw products at The Vale Ferretry UK for several years as part of our meat‑supplementation routine. Throughout this period, the salmon chunks, sardines and lambs liver and the Du... See more

Rated 3 out of 5 stars

This is a good company let down by a poor courier. Late and delayed deliveries, APC tend to drop defrosted meat on the doorstep and scarper - not even ringing the bell. Promises of delivery and then n... See more

Company details

  1. Pet Supply Store

Written by the company

Raw food specialist superstores based in South Wales delivering to all UK areas, low prices and top quality raw dog food delivered to your door.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(142)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing team and experience

Awesome company and keep coming back for more and more dog food, my dog has been much better behaved and his coat is just glossy and shines amazing. Nothing is to much for the team and they go above and beyond to help out, if I can’t make it to store they will also deliver. I can’t fault these guys, best raw dog company in south wales, I’d even go as far as saying in the uk

January 24, 2024
Unprompted review
Rated 4 out of 5 stars

Go Raw

I have been using Go Raw to deliver my bulky frozen dog food. Always found them to be pleasant and helpful. On the one occasion we had a mix up with the order, no fuss or hassle replaced very quickly.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wow what a range

I normally buy my dog food from the supermarket or pets at home, It wasn't until I drove past and saw it that I decided to have a look here, wow what a price difference and what a range they have, gob smacked, certainly won't be going anywhere else now. The staff were all very knowledgable and helpful as well, great place

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent local delivery in Bristol & South Wales

I live close by in Bristol and so qualify for the local deliver service, which I find to be excellent. I get a text message when the delivery arrives so even if I don’t hear the door I can retrieve the frozen stuff before it gets warm.

I used to buy hampers direct from Paleo Plus, but they’re big and you don’t get to pick and choose, Go-Raw allows me to buy smaller quantities of exactly the flavours I want. They are also generally cheaper than the competition here in Bristol.

One time they couldn’t supply an item I ordered, they rang my mobile to ask exactly what substitution I wanted. Faultless service.

November 26, 2023
Unprompted review
Rated 1 out of 5 stars

GDPR breach cant stop texts

I bought from them once. But ever since I get texts trying to sell me more. I keep blocking the numbers but still keep getting them. No opt-outs.

Thank you for your reply, but you need to have opt-out options. The only way to opt out shouldn't involve leaving a review.

December 8, 2023
Unprompted review
Go Raw logo

Reply from Go Raw

So sorry about this we will make sure you are removed from future marketing

Rated 5 out of 5 stars

Go-raw dog food

Just received my first order from Go-raw and I can’t be happier. The order arrived within 24 hours of being placed all products were still frozen and the treats we ordered were wrapped separately. Looking forward to ordering again

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

My recent order was advised as 24hr delayed delivery by DPD which was worrying as it’s frozen raw food. One call to Go Raw and they sorted out a replacement delivery to replace the failed one. Excellent customer service and they’ve always been good since I started using them.

December 21, 2022
Unprompted review
Go Raw logo

Reply from Go Raw

Thank you for taking the time to review us. There are lots of problems with couriers at the moment and we are trying our best to make sure our customers are not inconvenienced.

Rated 1 out of 5 stars

Poor packaging

Twice ordered from here, 1st time the delivery was OK, but boxes were damaged, 2nd time, most of the product was thawed, driver was late, so just left the boxes dumped on the porch without checking anyone was in. Majority of packets were split open so lost some of the content. Not very good. May be OK if you live closer to store, but not good for me.

December 7, 2022
Unprompted review
Go Raw logo

Reply from Go Raw

Hello and Thank you for making us aware, unfortunately due to your location we have to use a courier service, in this case DPD so we have no control over the behaviour of their drivers. We have just changed to another courier service so hopefully going forward things will improve. I would hope that customers can see that this poor review should be against DPD and not Go Raw

Rated 2 out of 5 stars

I will not be buying from this company…

I will not be buying from this company again. At first I got an email stating that my order had been cancelled without reason and then the package arrived. I bought frozen yogurt for my dog, but they arrived at the bottom of a box ( in some sort of wrapping attempting to keep it cool and failing), with half of them exploded and unable to be used.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Go Raw Newport

Fantastic shop with a great range of Raw brands, with a full range of different meats to suit all dogs tastes, massive amount natural treats and toys. Something for every dog and the staff are always polite and friendly. I would highly recommend.

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Wow what a place

Wow what a place, was recommended to go hear by a friend, done a months shop and saved about £60 on what I normally pay and their range is amazing. Will be coming back for sure

February 6, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look