Well what can I say walked in the store with an hour to go and the way I was greeted was like I was the first customer of the morning. The manager and staff were so welcoming and helpful, fully recomm... See more
Company replied
Location
Switch locationWillowburn Retail Park, Taylor Drive, NE66 2JH Alnwick, England, GB
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See what reviewers are saying
Sally served is today and was extremely helpful helping me find walking shoes. She was very patient as we tried lots of fifferent brands ans sizes. Excellent service all round.
Company replied
Ordered bike early wed morning still hasn't arrived now Sunday the following week! No updates no tracking! Phoned courier company who have passed on to a third party! Without telling me! Ph... See more
Company replied
A good product at a good price. Staff spent some time sorting out our Go Outdoors club card issues, resulting in further savings.
Company replied
Company details
About GO Outdoors - Alnwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Willowburn Retail Park, Taylor Drive, NE66 2JH, Alnwick, England, United Kingdom
4.7
Excellent
653 reviews
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Reply from GO Outdoors - Alnwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Walking shoes
Hi,
I went into go outdoors for a pair of walking shoes and explained to to the staff Russell & Sam what I what I wanted as I’m very particular about what I can wear on my feet. Both Russell & Sam were very helpful going back and fourth with different pairs of shoes. We got sorted in the end but I must give Russell & Sam a big thank you for all their help. Well done lads.
Regards
Mr J Cooper
February 20, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Really great experience
Really great experience. All the members of staff went above and beyond with my needs. Just visiting from Chester and needed some extra gear. All staff on the day were so lovely especially Paul who was very patient with me.
Thank you all!
February 18, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very bad attitude from a member of…
Very bad attitude from a member of staff called Paul.
February 13, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Outstanding service from really caring staff
Sally was absolutely incredible! I came in to store in an absolute panic and she did everything she could to be sure I was happy with my purchase and it was right for me. I really couldn't thank her enough. The service amazing! Thank you Sally for all you did. You saved the day!
January 10, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent support!
The team at the Alnwick store were absolutely incredible with helping myself and my partner today, truly a testament to GO Outdoors. Russell in particular was brilliant at helping us, his knowledge was second to none, nothing was too much trouble and his customer service to both ourselves and others we saw him helping in store was impeccable. Highly recommend! Thank you so much for all your help!
January 18, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
The best selection of outdoor gear…
The best selection of outdoor gear around. Well laid out with loads of space to wonder. Quality stock all well presented. The staff are all helpful and knologable, but I have to give Sally full marks as she spent a lot of time helping me with the return of a fleece (to big) and the order of a smaller size.
January 17, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
All good
All good thanks to all staff but especially Debz who patiently found my wife just the right boots
January 9, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful staff
Extremely helpful staff, especially the manager helping sort out my membership card, thank you!
January 1, 2026
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Debz was fantastic
Debz was fantastic. She got many pairs of walking shoes without hesitation and also suggested alternatives. Debz was very helpful and a credit to you. Keep up the great work.
December 30, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Staff very professional and provided…
Staff very professional and provided great advice regarding walking shoes. I would recommend without hesitation.
December 3, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent Customer Service
Had to return an item which I bought online. All the counter staff were very welcoming and sorted my refund very quickly. We wanted a different replacement and Lee was outstanding in helping us to achieve this. Very happy with everything, thank you 😊
November 29, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service, good sue for money, love this shop
November 14, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Customer service for Sally was 100%…
Customer service for Sally was 100% nothing was too much trouble.. credit to your store.
October 19, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service.
We found the team very helpful, especially Sally and Lee who went above and beyond and helping us resolve our membership issues. Lee also assisted me in ordering a pair of walking trousers that were not available within the store. Great clothes. Excellent Customer service. This is our “go to “ place for our walking/hiking gear.
October 24, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely helpful staff
Great help with choosing my sons new walking boots. Very helpful staff member (long blonde hair and dark glasses lady). We were on holiday and she also recommended some local walks for us to enjoy! Excellent all round. Thank you 😊
October 26, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Over and Above
Lovely staff that went over and above to be helpful and kind! Thank you.
October 26, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very friendly staff
Very friendly staff. Store well stocked and had everything I needed.
October 26, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service - Thank you!
Very helpful and efficient experience, I had lost my membership, looked it up and was sorted very quickly! Sam was polite, kind and very professional! Great service - Thank you!
October 26, 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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