GO Outdoors - Ambleside (Express) Reviews 

116
TrustScore 5 out of 5

4.8

MARKET CROSS 11, LA22 9BT Ambleside, England, GB


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Rated 5 out of 5 stars

Joe was a very knowledgeable, competent and experienced asset to the company. He guided me effortlessly to 1 of the best fitting and comfortable hiking boots ever. He took the time to understand my ne... See more

Company replied

Rated 5 out of 5 stars

Great experience getting new walking shoes, rhys upstairs had a great knowledge of their stock, managed to find something that worked for me really well. Even went as far as to take a pair of shoes of... See more

Company replied

Rated 5 out of 5 stars

Thanks Joe and Sophie for being friendly and helpful and even spotting my Blue light card enabling me to get an additional discount. Well done!

Company replied

Rated 5 out of 5 stars

Good service from James In footwear who was more than happy to help out with trying multiple pairs of boots, even providing thick walking socks as the ones I had on were pretty thin. Joe on the pay... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Ambleside (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • MARKET CROSS 11, LA22 9BT, Ambleside, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

116 reviews

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4.8

All reviews

(116)

35,035 reviews in the last 12 months

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Rated 5 out of 5 stars

Great knowledge and expertise from Joe…

Great knowledge and expertise from Joe to find the right boots for my daughter, he made sure they were a good fit and she’s loved her first outing in them!

March 30, 2026
Unprompted review
GO Outdoors - Ambleside (Express) logo

Reply from GO Outdoors - Ambleside (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff in Go Outdoors…

Very helpful staff in Go Outdoors Ableside today. Was seved by Joe who helped me with synthetic sleeping bags. Would highly recommend.

March 29, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited the store yesterday and Rose…

We visited the store yesterday and Rose was super helpful with picking out now walking boots :) would definitely return to the store! Thank you!

March 27, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Joe and Tim...thank you

Simply put, Joe made this visit great. So very helpful as we tried to order a watch for pick up at the store. Joe went out of his way to help us circumnavigate this with all the problems, including the go outdoors website not applying the members discount no matter what we tried. Tim was very helpful with suggestions to help us complete this purchase. Both a credit to the store and so very refreshing. Thank you

March 27, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rose gave us great service

Rose gave us great service, very nice

March 27, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Today I was served by Rose at the…

Today I was served by Rose at the Ambleside store. She was so helpful, knowledgeable and friendly in assisting me with buying my meindl walking shoes. So thank you Rose. An asset to your team

March 25, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Joe

Great service from Joe, he knew all about the different walking boots and quickly helped me select a pair that was right for me. His knowledge on each boot was excellent, really made it easy to get the right pair

March 23, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant shop

Brilliant shop. We found three rucksacks that were perfect for us. We'd been looking for ages with no luck but we were glad to see Go Outdoors in Ambleside. We were served by Joe who was so friendly and gave us great tips on where to go for a hike. He was brilliant with my kids who were excited to visit Rydal Caves and the Badger Bar after speaking with him. Thank you Joe and Go Outdoors Ambleside 😊

March 16, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable Joe

Knowledgeable, friendly, no pressure service from Joe. Thank you.

March 12, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Efficient and helpful in-store and online service

Helpful customer service in-store and online. A slight mix up on shoe sizing was quickly remedied.

February 23, 2026
GO Outdoors - Ambleside (Express) logo

Reply from GO Outdoors - Ambleside (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Hats off to Joe at your Ambleside store…

Hats off to Joe at your Ambleside store for being so attentive and warm with my son. He made sure his boots fit correctly and spent time making sure he got the right pair. He even showed my son a new way to tie his boots! What a great lad. He made us want to buy the boots from this store rather than looking elsewhere. Good work Joe. You'll go far 😊

February 17, 2026
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent friendly and efficient staff

December 26, 2025
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Manager Tim, Gabe and newbie Joe couldn't do enough to help us...and treat our doggy! A great shopping experience ☺️ Thank you guys 👍

December 15, 2025
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Pricing of goods

Wanted a water proofing spray. Main writing said £9.75... when I was paying the woman said £11... When I questioned it she rather sharply said, "no... That is for members... It quite clearly says so!"
I beg to differ... So much for the customer is always right....
PC world used to do this with Ex vat pricing until they were told not to....

December 9, 2025
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Be aware. To get the best prices, you must be a member

Bought a Sealskinz hat. Not cheap but I was looking for something for more extreme weather. Marked price £31.50. However, if you are not a Go Outdoors member, it costs £35(!) which is on the price tag in small print. Annual membership costs £5(!) so you have to buy at least one thing a year to make it cost effective. To add insult to injury, I volunteer with a UK mountain rescue team. As we are out a lot in all weather, we go through a lot of kit so most outdoor clothes shops give us a mountain rescue discount (typically about 10%) - but not Go Outdoors, unless you are a member. Range of clothing in the store looks very reasonable but because of price, I won't be rushing back.

November 18, 2025
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really good customer service

Really good customer service. The member of staff took time to listen to what we wanted, offered a price match and gave advice on a pair of insoles I wanted. Spot on. Thank you.

November 3, 2025
Unprompted review
GO Outdoors - Ambleside (Express) logo

Reply from GO Outdoors - Ambleside (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were very helpful and there's a…

Staff were very helpful and there's a lot of stuff which is good for backpacking. Being a member with discounts definitely means I'll choose to browse in GO first over other outdoor shops.

October 21, 2025
GO Outdoors - Ambleside (Express) logo

Reply from GO Outdoors - Ambleside (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Recently visited GoOutdoors

Recently visited GoOutdoors, Ambleside and received first class service from Carl (I'm sure that was his name) who seemed very clued up and experienced on all aspects of outdoor gear, no hard sell, just plenty of information to allow informed choice. He spent a lot of time and effort getting me boots that fitted me well.
I had to laugh though when I saw someone give Carl a big hug from behind and made him go redder than the huggers hair, I thought it was a customer but it was another staff member, it's refreshing to see people enjoying working together, one happy family.
Friendly and knowledgeable staff, humour and boots that fit...a great start to a week on the hills. By coincidence I bumped into Carl out walking later in the week and he asked how my boots were...literally going the extra mile. The joke was on me this time though as we walked up an incline at pace, I was the one all red faced and breathless while he looked fresh as a daisy :-)

September 26, 2025
Unprompted review
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Reply from GO Outdoors - Ambleside (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

The staff, especially the lady who served us and the gentleman, who we believe was the manager (sorry didn’t get their names). We were told our card had expired but were fairly certain it hadn’t. The gentleman in question took the time to check the system and eventually confirmed the card was still current. Had he not taken that time we would not have received member price and would have not purchased the products.

October 2, 2025
GO Outdoors - Ambleside (Express) logo

Reply from GO Outdoors - Ambleside (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nice shop

Nice shop, friendly and efficient staff

October 5, 2025
GO Outdoors - Ambleside (Express) logo

Reply from GO Outdoors - Ambleside (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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