James was friendly, helpful and extremely knowledgeable. We tried several local shops to get walking shoes without success and with little to no real help. James was excellent in GoOutdoors, reassurin... See more
Company replied
Location
Switch locationMARKET CROSS 11, LA22 9BT Ambleside, England, GB
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See what reviewers are saying
Excellent knowledge and professionalism. The patience shown by Joe was exceptional, I took 2 hours to choose boots and he never lost interest and was genuinely interested in helping us get the best bo... See more
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I wanted a budget pair of waterproof walking shoes and the guy who served gave excellent advice and was extremely professional and customer focussed. The women’s shoe fitted a little narrowly on me so... See more
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Whilst on our walking holiday in the Lakes my old trusted boots finally gave way! I went to many of the shops in Ambleside but it was Go Outdoors who gave the best service, in particular Sophie. She w... See more
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Company details
About GO Outdoors - Ambleside (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
MARKET CROSS 11, LA22 9BT, Ambleside, England, United Kingdom
4.8
Excellent
123 reviews
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Served by tom at ambleside
Served by tom at ambleside, most helpful person ever, gave great advice and extra tips i hadnt thought of. Legend
April 11, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bought an amazing hiking boots
Bought an amazing hiking boots just before our trek to easedale tarn! Northridge Boots were ideal and comfy! Friendly customer service!!
April 11, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Warm, expert service from Tim, great for DofE
Tim helped our daughter get kitted out for her Duke of Edinburgh expedition. He was full of good advice, obviously knew his stuff and was calm and friendly. This is a great branch, with a very good selection for walkers.
April 10, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful service
I was very successful finding a hiking rucksack today, Joe was incredibly friendly and helpful and made sure that we bought the best one for our personal requirements. He knew details of all of the products very well and was a huge help in securing our purchase. Excellent customer service!
April 10, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful
James with the moustache was very helpful finding shoes for my three children. Thank you.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and knowledgable staff
Very friendly and knowledgable staff. Rose in particular was a help. And I got everything I needed in one store.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Nothing was too much trouble and Rose gave such informative advise. She really took time to understand my lifestyle and needs to make the best recommendations.
March 30, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great knowledge and expertise from Joe…
Great knowledge and expertise from Joe to find the right boots for my daughter, he made sure they were a good fit and she’s loved her first outing in them!
March 30, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very helpful staff in Go Outdoors…
Very helpful staff in Go Outdoors Ableside today. Was seved by Joe who helped me with synthetic sleeping bags. Would highly recommend.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
We visited the store yesterday and Rose…
We visited the store yesterday and Rose was super helpful with picking out now walking boots :) would definitely return to the store! Thank you!
March 27, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Joe and Tim...thank you
Simply put, Joe made this visit great. So very helpful as we tried to order a watch for pick up at the store. Joe went out of his way to help us circumnavigate this with all the problems, including the go outdoors website not applying the members discount no matter what we tried. Tim was very helpful with suggestions to help us complete this purchase. Both a credit to the store and so very refreshing. Thank you
March 27, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ambleside (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Today I was served by Rose at the…
Today I was served by Rose at the Ambleside store. She was so helpful, knowledgeable and friendly in assisting me with buying my meindl walking shoes. So thank you Rose. An asset to your team
March 25, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Joe
Great service from Joe, he knew all about the different walking boots and quickly helped me select a pair that was right for me. His knowledge on each boot was excellent, really made it easy to get the right pair
March 23, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Brilliant shop
Brilliant shop. We found three rucksacks that were perfect for us. We'd been looking for ages with no luck but we were glad to see Go Outdoors in Ambleside. We were served by Joe who was so friendly and gave us great tips on where to go for a hike. He was brilliant with my kids who were excited to visit Rydal Caves and the Badger Bar after speaking with him. Thank you Joe and Go Outdoors Ambleside 😊
March 16, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Knowledgeable Joe
Knowledgeable, friendly, no pressure service from Joe. Thank you.
March 12, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Efficient and helpful in-store and online service
Helpful customer service in-store and online. A slight mix up on shoe sizing was quickly remedied.
February 23, 2026
Reply from GO Outdoors - Ambleside (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Hats off to Joe at your Ambleside store…
Hats off to Joe at your Ambleside store for being so attentive and warm with my son. He made sure his boots fit correctly and spent time making sure he got the right pair. He even showed my son a new way to tie his boots! What a great lad. He made us want to buy the boots from this store rather than looking elsewhere. Good work Joe. You'll go far 😊
February 17, 2026
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Excellent friendly and efficient staff
December 26, 2025
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great shopping experience
Manager Tim, Gabe and newbie Joe couldn't do enough to help us...and treat our doggy! A great shopping experience ☺️ Thank you guys 👍
December 15, 2025
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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