Joe was a very knowledgeable, competent and experienced asset to the company. He guided me effortlessly to 1 of the best fitting and comfortable hiking boots ever. He took the time to understand my ne... See more
Company replied
Location
Switch locationMARKET CROSS 11, LA22 9BT Ambleside, England, GB
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Great experience getting new walking shoes, rhys upstairs had a great knowledge of their stock, managed to find something that worked for me really well. Even went as far as to take a pair of shoes of... See more
Company replied
Thanks Joe and Sophie for being friendly and helpful and even spotting my Blue light card enabling me to get an additional discount. Well done!
Company replied
Good service from James In footwear who was more than happy to help out with trying multiple pairs of boots, even providing thick walking socks as the ones I had on were pretty thin. Joe on the pay... See more
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Company details
About GO Outdoors - Ambleside (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
MARKET CROSS 11, LA22 9BT, Ambleside, England, United Kingdom
4.8
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Go is the place to go to
The shop was well stocked and priced competitively. The staff however is the reason for a five star feedback. Very friendly, helpful and excellent at making me feel comfortable with my purchase.
October 1, 2025
Reply from GO Outdoors - Ambleside (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly helpful staff.Good prices too.
September 20, 2025
Reply from GO Outdoors - Ambleside (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We had a very helpful and knowledgeable…
We had a very helpful and knowledgeable shop assistant
September 17, 2025
Reply from GO Outdoors - Ambleside (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Queing customers are low priority
For the second time shopping in Ambleside the staff consider the customer less important than going for lunch / restocking the shelves. Several customers waiting at two tills with 2 staff, after serving one customer one just locked the tills and walked off making the comment to me that it was her lunchtime. Previously the same thing happened when one staff left several queuing whilst he decided that some garments on hangers needed putting back in the right place. And he did this one by one removing them from next to the tills. Obviously queuing customers are low priority in this shop.
I have been buying from you for years and no longer recommend you.
September 7, 2025
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
We visited the Ambleside store & my…
We visited the Ambleside store & my wife went downstairs to view the Ladies department, I am in a wheelchair & one of the friendly staff approached me to let me know that they could open a door on the lower level to let me into the Ladies department. But they have no disabled access upstairs to the Mens department?
September 10, 2025
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
If I could give 6 stars I would
If I could give 6 stars I would. Came in looking around after some bits for an upcoming trip to the alps, ended up speaking to Carl who was the most helpful assistant I’ve probably ever met. Helped me and my husband buy bits that we needed without the hard sell. Very knowledgeable, thank you!
August 22, 2025
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We went to try and get some walking…
We went to try and get some walking boots for my 10 year old this morning. Benjamin was absolutely brilliant at helping us and his customer service was outstanding - far better than any other outdoor shop we went in today in Ambleside. Thank you!
August 11, 2025
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Quick shop for outdoors gear
We were served today by Rhys, which was very friendly and accommodating! We made great use of the discounts offered and came away with over £64 in savings!
August 7, 2025
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service
Great customer service - provided extra advice and guidance on care of product purchased
Just went the extra mile in customer service - felt a valued customer
Store :Ambleside
July 30, 2025
Reply from GO Outdoors - Ambleside (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
I knew what I wanted to buy and staff…
I knew what I wanted to buy and staff were very knowledgable and helpful.
July 30, 2025
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Staff were knowledgeable and helpful…
Staff were knowledgeable and helpful and the stock excellent. The store in Ambleside was well laid out and it was easy to find what I needed.
July 23, 2025
Reply from GO Outdoors - Ambleside (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff at counter on 2 visits seemed a…
Staff at counter on 2 visits seemed a little grumpy
but pleased with purchase.
July 17, 2025
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Rose! Is great!!
Rose!! Thank you. Understood my problem and sorted it out. Great friendly service. Nothing too much trouble.
July 12, 2025
Unprompted review
Reply from GO Outdoors - Ambleside (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Shop assistants were very helpful and…
Shop assistants were very helpful and friendly and very patient trying on walking boots.
July 6, 2025
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ambleside (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ambleside store
The staff in the Ambleside store were very friendly, efficient and helpful. top stuff.
July 2, 2025
Reply from GO Outdoors - Ambleside (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ambleside (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
People in shop at Ambleside very…
People in shop at Ambleside very helpful nice shop
On holiday 5 June 2025
June 9, 2025
Reply from GO Outdoors - Ambleside (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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