Andrea and the team made our experience today most enjoyable. Helpful and cheerful with biscuits for our dogs as well. Steve had new shoes and Angus the Goldendoodle didn’t want to leave! Thankyou all... See more
Company replied
Location
Switch locationGrampian Road 111, PH22 1RH Aviemore, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really helpful staff. I needed new boots and Finn was very helpful and patient as I chose what was best. He gave good advice and didn't rush me. He even gave me wife advice on several local places th... See more
Company replied
Ordered 2 pairs pants, dispatched in different days. One arrived, the other according to tracking has been sitting in Glasgow sorting office for 10 days. My grouse is the difficulty in contacting the... See more
Company replied
I was looking for some new walking boots, I needed wide fitting and Andrea knew exactly what would be comfortable for me. Plus she showed me how to tie the laces properly after all these years I’ve be... See more
Company replied
Company details
About GO Outdoors - Aviemore (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Grampian Road 111, PH22 1RH, Aviemore, Scotland, United Kingdom
4.9
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great shop
Great shop, well kitted out, cool prices, lovely staff, will be back for more gear.
July 24, 2025
Reply from GO Outdoors - Aviemore (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Lost package?
Ordered 2 pairs pants, dispatched in different days. One arrived, the other according to tracking has been sitting in Glasgow sorting office for 10 days. My grouse is the difficulty in contacting the business. I held for 40 mins with no human! Great product , poor customer service
July 24, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Lovely team
Lovely team, particularly Andrea. Had what I needed at a good price. What’s not to like.
July 22, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Amazing Prices
Very cheap prices and great staff, Andrea was very helpful 10/10 shopping experience.
July 23, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good quality, great prices, helpful staff.
From the moment we walked into store with our 3 dogs, staff were friendly and helpful. The dogs were given attention and dog treats. We were chatted with and made to feel welcome, allowing time to look around the store. Great choice of outdoor gear, well laid out and even better priced. We saved more than we spent! Andrea was particularly helpful, as she was when we were there in March. Lots of competition in Aviemore with lots of outdoor stores, but thoroughly recommend popping in to here. Good quality, good prices, great staff.
July 22, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Aviemore (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Help with a zip issue on Berghaus tent
Stopped in on our way from camping in the Cairngorms to the west coast. Our new Berghaus 500 has a fault with the zip so popped in to get some help. Paul was brilliant. Listened to what the issue was, switched it out for a replacement and gave us advice on what to do going forward. Really helpful and means our next stop and pitch will hopefully be more straightforward.
July 8, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Got agreat price on some kit
Got agreat price on some kit. Being local always helps with a wee bit more off. Cheers
July 6, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Fabulous service from the very…
Fabulous service from the very knowledgeable and patient Andrea. Very happy with my purchase and the level of service received.
July 4, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Really straightforward
Really straightforward. I needed a couple of items for camping and ordered and collected from a store local to campsite without hassle. Thanks.
June 26, 2025
Reply from GO Outdoors - Aviemore (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great staff!
June 25, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff were very friendly and extremely…
Staff were very friendly and extremely helpful. Very happy with purchases
June 24, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very nice staff!
Went in for a specific pair of ladies walking boots, female assistant was very helpful and friendly and found me the boots I was looking for.
June 23, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
The store is new to Aviemore
The store is new to Aviemore, having moved into the old Blacks. TBH, nothing much has changed. Same stuff basically for sale.
We go camping 3-4 times a year so were excited with the fact Go outdoors was going to be a local store.
Disappointed more like.
Won't be rushing back! We'll just buy what we need online.
June 12, 2025
Reply from GO Outdoors - Aviemore (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Extremely helpful and attentive staff…
Extremely helpful and attentive staff member who had a very good knowledge about trail shoes. Gave me excellent advice and helped me choose a really nice pair of trail shoes. Very happy.
June 13, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Aviemore (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I'll be back!
Plenty of choice, excellent prices (especially if you become a member). Sales person, Josh/Joel?, was very helpful, professional & patient.
June 4, 2025
Reply from GO Outdoors - Aviemore (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
In the bag.
The staff in this store are the most cheerful and helpful I have come across whilst shopping, they are very attentive to the appearance of the stock on display and very helpful with advice on products. I bought a hiking backpack and was given excellent help on choosing one which was suitable for my needs. The store is well laid out with a large variety of products to choose from, I would thoroughly recommend a visit to this store if you are after quality outdoor equipment or clothing.
June 3, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Always worth a visit for outdoor gear
Great range of everything for the great outdoors and excellent service from Andrea when buying my new walking shoes. Always worth a visit while in Aviemore.
June 2, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Super helpful assisatant
Andrea was so helpful when I was choosing new walking shoes. She explained the pros and cons of different styles and nothing was too much trouble.
June 2, 2025
Unprompted review
Reply from GO Outdoors - Aviemore (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.