Scott did a fantastic job, as usual, at helping me pick the right Victorinox tool today. The stock had the usual selection of multi-tools for sale, which absolutely suited me fine. Friendly staff o... See more
Company replied
Location
Switch locationKyle Street 3, KA7 1RL Ayr, Scotland, GB
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See what reviewers are saying
Staff are always polite, very helpful and friendly. I never feel rushed or pressured when shopping there even though the shop itself is very narrow. Great selection clothing and footwear.
Company replied
It would have been 5 stars I will tell you when I get to the end. 5 stars for the range of products, 5 stars from the shop assistants help in choosing the right shoes, knowledge of the shoes and ad... See more
Company replied
Staff member was super helpful. Using my dofE card, but didn't realise I also had to purchase a gooutdoors.co.uk membership card
Company replied
Company details
About GO Outdoors - Ayr (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Kyle Street 3, KA7 1RL, Ayr, Scotland, United Kingdom
4.9
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Buying boots
I was in the ayr store today and the shop assistant called Sam was most helpful and brilliant customer service a credit to your store
May 22, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Helped me with a return. No fuss or issue. I was in and out within 2 mins amd staff very friendly
May 15, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really great staff
Really great staff - traveled 225 miles and realised we'd left some bits behind, staff were great at helping and making sure we had everything. Polite and great customer service, thankyou
May 5, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Last minute shopping. Great shop experience kind and helpful…
Great shop experience kind and helpful staff
April 17, 2026
Reply from GO Outdoors - Ayr (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Best outdoor shop
Yesterday I had a negative experience at mountain warehouse and this I visited this store today and both staff were very helpful. In fact customer service wise they above and beyond the standard practise. So full marks from me
May 1, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff friendly and helpful
Staff friendly and helpful, found what I had came in the store for with ease so happy to recommend.
April 2, 2026
Reply from GO Outdoors - Ayr (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful knowledgeable friendly staff.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ayr (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lovely welcoming staff very helpful yet…
Lovely welcoming staff very helpful yet allow time to browse in comfort. Have bought here before and alts call in when in Ayr. The staff are friendly and professional and always willing to help. The store in well presented clean and tidy. Delighted with my purchase today lovely jacket , excellent value. Thank you.
March 31, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful friendly and…
Very helpful friendly and knowledgeable staff.
Would highly recommend this shop.
March 29, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service - friendly & efficient. Tidy store and though it's small they've packed a lot in. Staff had good knowledge of stock and were helpful.
March 27, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Local outdoor shop with good range of stuff & friendly staff
Local shop. Got what I was looking for at good prices. Very friendly & helpful staff.
March 11, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The lovely lady in the Ayr shop.
The customer service was fantastic, the lady who looked after us in the shop was extremely helpful and friendly.
A credit to the company, I wish more people were like her.
March 10, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
the staff where really help full as my…
the staff where really help full as my click and collect confirmation email had not arrived and it was close to shutting down for the day I showed them my order number and made my order up and when leaving their order confirmation arrived
March 1, 2026
Reply from GO Outdoors - Ayr (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful in shop Staff
Seamless transaction from ordering online to collection from shop. Staff always so helpful and pleasant, they go the extra mile to accommodate your needs.
March 1, 2026
Reply from GO Outdoors - Ayr (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Really good quality at reasonable…
Really good quality at reasonable prices with the member discount, Sandra was lovely, helped me get membership set up straight away so could get discount on my purchase.
March 7, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had a great experience in ayr...staff…
Had a great experience in ayr...staff are great and very helpful nothing was a bother to them. Great prices
March 4, 2026
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service from using the online delivery service
Great service from using the online service delivering to our local Go store for pick up.
Very helpful staff in the shop,
February 22, 2026
Reply from GO Outdoors - Ayr (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff. Good prices. A happy customer.
December 18, 2025
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent knowledge and incredibly helpful
I was looking for a pair of quality winter hiking boots. The range available was good and varied but thanks to the knowledge of the lady in the shop I found the perfect pair of boots. It took about 30 minutes trying and discussing the various options. It was so nice to be looked after by someone so helpful and knowledgeable. Very diffent from the previous shop. This is now my goto outdoor specialist.
December 16, 2025
Unprompted review
Reply from GO Outdoors - Ayr (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
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