GO Outdoors - Ayr (Express) Reviews 

The manager of this store went above and beyond to sort out an issue with our membership and card.
We have been members for in excess of 20 years but unfortunately, despite renewing our membership when we purchased trousers in the Ayr store in April, our recent online order wouldn’t go through because it showed our membership was expired.
Having called customer services, who couldn’t see what the issue was, it was suggested we either pay our membership again and then wait to be refunded or go to the Ayr store. We decided a trip to the Ayr store was the best option. The manager in the store searched her receipt records, but after trying for quite a while, couldn’t separate our receipt from the many others she had so decided to try a work around for us.
Long story short she found the details had somehow become corrupted on our membership so she started a new one for us, made sure all our correct details were then entered and provided us with a new card and also kindly gave us a goodwill discount on the item we then wanted to buy.
All in she was a lovely lady who, thankfully, got to the bottom of the issue for us. Thank you

Really helpful staff who were pleased to help/

The staff at this store are simply the best.Always helpful and knowledgeable without being intrusive, they provided excellent advice about walking gear (again) and a gentle reminder about membership renewal!In the age of online shopping this shop is a great reminder why it sometimes pays to speak to trained and helpful staff. Thanks to the excellent manager and her team!

Always helpful and pleasant .

To be able to speak to someone in store who could sort out my order problems very quickly , was brilliant. I had been trying for 2 days to complete an order online without success , due to technical errors. He placed an order for me and it arrived to the store in 2 days.

I went into the Ayr store wanting a lightweight full zipped fleece. The assistant who greeted me was very helpful, he had more idea than I did and produced several alternatives. I was really happy with this and tried on two, I picked my favourite and he volunteered that If I was a member it would be cheaper. So I went with this option and paid £5 membership and got the fleece for £20 instead of £36, I was very pleased. I was given a voucher for £5 off my next purchase, so I probably be back pretty soon.

I brought back a rucksack which had been purchased at the Blacks store. The straps had torn on the second use but I no longer had the receipt as it had only been used for DofE last year. The manager (Cath??) managed to find the price even though it was no longer stocked and arranged for a refund/replacement. 5*service. Thank you.

Polite and helpful. Also good quality gear. For me, never a question about retuning hiking trainers that keep wearing out. Not a shop problem but even big brands making to a cost!!

This is my 2nd visit to this store in recent weeks & the service is fantastic particularly with one staff member in particular asst002 clerk007
This gentleman with a Manchester accent helped me organise my North face shoes online as they had not my size in store & delivered within 2days.
Yesterday my daughter required a pair & this same chap assisted us in store which my daughter has already mentioned she doesn’t what to wear any other shoes as they were North face as well.
When I can get assistance like this then there is no need for me to go anywhere else & I would imagine that will be the case with anyone who asks us about this store
Much appreciated help & keep up the best service any shopper can ask for
Tommy Calder
Ayr

Staff in the Ayr store are very friendly and happy to help

Great service. Friendly and knowledgeable staff. Extremely helpful

Good quality items and the discount card reducing prices makes it an even better buying experience. Friendly staff and approachable if you need to ask questions.

The staff were really helpful and went out of Thier way to help us. Really nice shop to visit. 🙂

Second time visiting the express store in Ayr, great very experienced sraff and knowledgable around the right kit for you for the right price. I hike and wild camp mostly and they were a great help in letting me know what is on its way into the store. I have been to GoOutdoors for the past few years testing diffrent bits of kit to find my ideal set up to which I've had a great experience each time.

The assistant was very informative and gave great advice.

Staff member was super helpful. Using my dofE card, but didn't realise I also had to purchase a gooutdoors.co.uk membership card

Helpful and friendly staff, well stocked shop.

Excellent service and
Great discounts when joining up
Small fee converts to a voucher for the same price
It's a win win shopping experience

It would have been 5 stars I will tell you when I get to the end.
5 stars for the range of products, 5 stars from the shop assistants help in choosing the right shoes, knowledge of the shoes and advice.
That was my planned purchase for the day complete until I saw a pair of brasher trousers that I already have.
I decided to buy a new pair. I had already chosen the boots and a membership card. After I had paid the person on the till told me that I would be entitled to £5 off my next purchase, why didn’t she tell me that before I paid for all three items. Disappointed that the assistant couldn’t have pointed this out.

Great store, staff always fantastically helpful