Just a little shout out to Nabiel - super knowledgeable and very helpful when trying to find some new walking boots. Thank you! Also to the gentleman the was on the tills, apologies didn't catch a... See more
Company replied
Location
Switch locationSt David's Retail Park, Caernarfon Road, LL57 4TJ Bangor, Wales, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service, extremely helpful even though close to closing time on a Sunday. Staff helped us select and fit a roof box and bars. Their attitude was above and beyond what you could expect, good... See more
Company replied
Great experience at Bangor go outdoors! Wonderful help from a young fella called Puck. He was both knowledgeable and fun to talk to. We came in looking for 3 things and got those three things w... See more
Company replied
Came in to Go Outdoors, Bangor today to urgently buy a tent to replace our leaky one. Was helped out by Noah, who went the extra mile to check whether the tent we wanted was in stock, after the last o... See more
Company replied
Company details
About GO Outdoors - Bangor
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
St David's Retail Park, Caernarfon Road, LL57 4TJ, Bangor, Wales, United Kingdom
- 01248 660937
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jasmine was super helpful!
Jasmine was super helpful! She gave our dog a few biscuits too, which he very much appreciated. Good range of products in store and a good experience
June 3, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Mandy,Beth and Matty went above and…
Mandy,Beth and Matty went above and beyond to help me today .
Just want to say thank you
June 3, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Had a really lovely experience
Had a really lovely experience. Jasmine was brilliant and lovely at the checkout. So quick and easy.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great Customer care
Cool box had become a casuality of the previoys nights thunderstorm, went in search of a replacement, As i have mobility isdues the only negative aspect of my experience was the elevator signage was not prominent.
In store it was obvious that Housekeeping was to a high standard and merchandise was displayed well
I was assisted by a young male colleague “Ianto” who was knowledgeable regard to store kayout and thd merchandise.
He showed me the available range if coolboxes and checked online for any thst may have been out of stock and set aside my choice , he then located my other requirements and took them all to the check out for me
Having advised colleagues that he was assisting me to my car he did that and helped me put them in the car
In summary the retail part was very good but the customer care providrd by Ianto was nothing short if excellent abd exceptional
May 27, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bangor
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from Jasmin
Great customer service from Jasmin
She helped us find what we wanted
Very polite, nothing was to much effort for her.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent helpful staff
June 2, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Fantastic Staff at a Wonderful Store
Went in to look at some new hiking boots, wasn’t sure what to get as I have wide feet and collapsed arches. One of the staff, Puck, went above and beyond to analyse, advise and suggest all sorts of different shoes depending on my usage. We tried different sizes and shapes and finally found a wonderful pair. He also advised me on exercises I can do to help train weak areas of my foot due to my collapsed arches. What a legend. Really awesome service at this place.
May 31, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great customer service from NABEIL
Great customer service from NABEIL, nothing was too much effort, sorted me and my partner both out with new hiking boots, thank you NABEIL!
May 31, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good range of gear and helpful staff
Good range of gear and helpful staff, particularly Nabeil, who was there to help at the perfect time
May 31, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great Customer Service by Nabeil
Nabeil was very courteous and professional when he helped my wife and I choose sandals. I noticed him serve other customers whilst we decided on our purchase and his attitude and willingness to help was excellent. He is a credit to GoOutdoors.
Likewise the employee at the till did an excellent and efficient job.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service and patience from Nabeil…
Great service and patience from Nabeil today - took his time to get the right fitting walking show for a walking holiday . Thank you 🙏
May 30, 2026
Unprompted review
Reply from GO Outdoors - Bangor
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Nabeil was very polite helpful and…
Nabeil was very polite helpful and prompt with his service
May 30, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Bought a pair of hiking boots
Bought a pair of hiking boots. The customer service and care by John was exceptional, went above and beyond to make sure I got the pair that suited my needs.
May 29, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Super helpful staff
Super helpful staff, we had a nightmare with our tent pegs and camping cooker we had bought from another store before leaving to camp, Beth and Jo were fantastic to sort the issues out thanks you.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Thanks Nabeil!
Nabeil was great! Helped find the right gortex shoes for me and family.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bangor
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Kind staff, good selection
We had a great experience at GO Outdoors in Bangor, the staff was very kind and helpful. Nabeil helped us find hiking gear for our visit and James kindly offered us the member discount as we were visiting from overseas. Highly recommend this store for your outdoor needs!
May 24, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Fabulous service from a man called…Jake
Fabulous service from a man called Jake. Really listened to what I wanted, wasn't pushy and showed excellent knowledge of all the shoes. Will come again.
Thanks, Ruth
May 19, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Nabeil was very helpful with shoe…
Nabeil was very helpful with shoe fitting!
May 23, 2026
Unprompted review
Reply from GO Outdoors - Bangor
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.