What is the point of having a store in Belfast who advise to order item online only to order the item & once address is added it does NOT POST TO BELFAST OR CLICK & COLLECT IN STORE...BUT I CAN GO TO... See more
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Had good experience today at the store, though the tent I wanted was sold and another was sold out I thought my chances are slim on the style I wanted, anyhow Bradley one of the team was brilliant and... See more
Company replied
The variety is amazing, I went in for 1 specific item and came out with a full trolley ;-0 Haven't used all items yet but those I have worked well. Customer services were excellent and very helpful... See more
Company replied
Had a few problems with the on line web site. Total disaster. However when I went to my local store ,I was looking for 2 garden chairs. Only 2 left were on display, the staff were amazing they wer... See more
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Company details
About GO Outdoors - Belfast
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Units 1&2 Valley Retail Park, BT36 7LP, Belfast, United Kingdom
- 02896 931369
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maia was very helpful and patient to…
Maia was very helpful and patient to us, helping me to prepare for walking trip. Gave good advice.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Thank you Liv for all your help
Liv was very friendly and understood what I wanted and was able to help me get all that I needed. She listened to what I wanted and showed good knowledge of the products and provided excellent advice. I was buying a range of things from different departments; walking shoes, rucksack and waterptt rtoof coat. Thank you so much. I would recommend Go Outdoors and ask for Liv.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Got what I needed in store plus more…
Got what I needed in store plus more (so happy to see that they are stocking yeti coffee cups). Staff genuine, helpful and friendly ( Sarah-Louise).
April 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Fantastic store and manager amazing and…
Fantastic store and manager amazing and helpful as always. Also excellent website for hassle free shopping. I purchased the new coyote 3 tent for Delivery to store for click and collect I would highly recommend as not all stores have full availability in store. Don’t travel to your nearest store unless you want to be guaranteed your item you’re looking for as I would guarantee disappointment otherwise.
April 16, 2026
Reply from GO Outdoors - Belfast
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Carly was a complete legend
Carly was a complete legend, so helpful and very verbose! Dagmar was also great! Massive shop and packed to the rafters with quality merch! Will deffo be be back!
April 29, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Bradley made an amazing job helping us…
Bradley made an amazing job helping us out to to get the box out and explain us how to get it fitted, even though he wouldnt need to do that he went far and beyond.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Footwear advice
With no hiking experience, Sarah Louise was very friendly and helpful, giving excellent advice about which socks would be most suitable.
April 23, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Liv from Belfast helped me with a large and complicated order from group sales. Thank you for the help and care you gave me and my school. We very much appreciate it.
April 18, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Very helpful and friendly staff
April 18, 2026
Reply from GO Outdoors - Belfast
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Liv was very helpful, thanks again.
April 18, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Mark
Mark was a fabulous help would have been lost without him .what a ⭐
April 18, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great price and speedy delivery really…
Great price and speedy delivery really pleased with my new coolbox...
April 10, 2026
Reply from GO Outdoors - Belfast
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served today by Clare, Luke B, and Bradley
I was served today by Clare, Luke B, and Bradley.
As a novice hiker I needed assistance and advice in buying hiking boots, gators, socks, and walking poles.
Clare and Luke went above and beyond to ensure that I got the right kit. Bradley served at the till and was helpful too.
I had driven from the North Coast especially to Go Outdoors and it was worth the trip, Clare, Luke B and Bradley were helpful and knowledgeable. I’d recommend Go Outdoors Belfast and its staff.
April 15, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I returned an item that was faulty
I returned an item that was faulty. Jude and Bradley dealt with the issue in a professional manner. Thanks for their assistance and advice, really appreciated
April 15, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Luke was friendly, knowledgeable and helpful
I needed some help deciding which products to buy. Luke was very knowledgeable and answered all my questions. He took time to go through different options with me and gave me confidence I was getting the best items. He offered future support if I needed it. Thank you, would return to shop here again!
April 11, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Bradley made the experience
Bradley made the experience.
Although yous didnt have what i was looking for he was friendly and very knowledgeable about any products we asked questions about.
Real good lad.
April 10, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful
Thankyou so much to Luke and Johnny in the cycle department for their excellent customer care!
April 9, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff member Serena at the Belfast…
Staff member Serena at the Belfast branch took time out from her restocking task to give me her full attention and help... the level of dedicated 1 to 1 service was unrushed and excellent. I left with my intended purchases and some excellent advice on a planned major purchace. Exellent.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Belfast
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Olivia was very knowledgeable even to…
Olivia was very knowledgeable even to the extent of understanding the width fitting of different brands. Nothing was too much trouble for her.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service today from Danni
Great service today from Danni, friendly and chatty and great service :)
April 4, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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