Had good experience today at the store, though the tent I wanted was sold and another was sold out I thought my chances are slim on the style I wanted, anyhow Bradley one of the team was brilliant and... See more
Company replied
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The variety is amazing, I went in for 1 specific item and came out with a full trolley ;-0 Haven't used all items yet but those I have worked well. Customer services were excellent and very helpful... See more
Company replied
A huge thank you to Ellen and especially Dagmara at GO Outdoors Belfast. Dagmara helped me on the shop floor several times and consistently provided exceptional customer service. Her patience, dedic... See more
Company replied
We visited the Belfast store to look at tents and other equipment for camping. We were assisted by Bradley who was fantastic. Very knowledgeable, helpful and friendly. He is an absolute credit to t... See more
Company replied
Company details
About GO Outdoors - Belfast
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Units 1&2 Valley Retail Park, BT36 7LP, Belfast, United Kingdom
- 02896 931369
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fantastic service
Fantastic service from Maia, Mark and Lucy, I had 20mins before closing to get a pair of shoes and 4 pairs of waterproof trousers for kids and wife and they got me sorted! Thanks guys
April 1, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Five Star service from Sam
Sam in the Newtownabbey store was extremely helpful and knowledgeable with cycling queries and changed the inner tube of my tyre for my bicycle and directed me to the correct size of inner tube and puncture repair kit to take with me on my travels as a spare.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service !!
Had quite a complex group order. I own a small adventure business. In store the sales assistant Charlene was exceptionally helpful. Thank you 👌
March 24, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful, knowledgeable staff!
Olivia was extremely helpful when I was buying walking shoes. Full of good advice and very pleasant to chat to.
March 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was helped today to buy walking shoes
Was helped today to buy walking shoes
By a delightful young girl Olivia
Who had a great knowledge of all the stores shoes and boots
All the staff in the store are very friendly
March 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Go outdoors
I was served today by Carly who was lovely, really helpful and really elevated my experience in the shop 😄
March 30, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Great range of products. Lots of choice in walking shoes. Excellent service from Olivia who listened to what I wanted and advised what would suit best. Sarah Louise on checkout was very pleasent to deal with
March 26, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
If it wasn’t for Carly and her amazing customer service I would’ve bought the wrong foot wear. She advised me on better shoes and was very helpful and friendly. Thanks
If it wasn’t for Carly and her amazing customer service, I would’ve had sore feet
March 27, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Thank you Sarah-Louise
Yesterday we were served by Sarah-Louise who was extremely helpful and friendly. Helped to make our visit a lovely experience.
March 26, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sarah Louise and Sam helped us out and…
Sarah Louise and Sam helped us out and looked after us very well .
March 26, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Very good friendly service from Sarah…
Very good friendly service from Sarah Louise
March 26, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Gas BBQ pur
I went in to buy a gas bbq and I haven't used one for years. Becky Cherry and Adam Ferris showed me all the bbqs and were very patient and knowledgeable answering my questions.
They also carried everything to the car for me.
Thank you Becky and Adam.
March 20, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A great salesman.
A great salesman.
Bradley was really helpful and well informed. It is great dealing with people who understand your needs
March 17, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Everything was fantastic
Everything was fantastic! Carly was fantastic and really helped us out at the till. Thanks Carly 🙂
March 16, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Bought a roof tent
Bought a roof tent. Carly was brilliant and big thankyou to Bradley for bringing the tent out to us. Really happy with the service.
March 13, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Really appreciated the membership…
Really appreciated the membership application
and the additional benefits available as a result.
Location was handy for dropping in from work
Enabled me to get what I needed in a short space of time.
Staff were also really helpful.
Thanks very much!
February 24, 2026
Reply from GO Outdoors - Belfast
Hi,
Thanks for giving us 4 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Duke of Edinburgh equipment
I dropped in today to get some duke of Edinburgh things for my son. Carly served me and she was an absolute life saver. Not only was she very knowledgeable but she was also incredibly patient, best shopping experience in a long time!
March 9, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Belfast
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great experience comes with great staff.
So I visited the store today with my Daughter to get some hiking gear for her first Duke of Edinburgh hike. Olivia helped us from the word go ( no pun lol ). She was like our personal shopper and helped with boots socks and waterproofs. Very patient and we think she deserves special mention. A credit to Go Outdoors. A lovely person. Thanks
March 7, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Visited the Newtownabbey store and was…
Visited the Newtownabbey store and was really impressed with the staff. A girl named Sarah Louise took the time to help me find the most suitable product for what I needed.. Very helpful, patient and polite
Absolute credit to your store !
February 27, 2026
Unprompted review
Reply from GO Outdoors - Belfast
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
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