Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... See more
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Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... See more
Company replied
Cheryl served us today, very pleasant on till & we had a lovely conversation with her indeed, she made our time at the till run very smoothly indeed.
Company replied
The store is always well stocked and very rarely will you go in looking for something and not find it! Customer service is always great, everyone is helpful and plenty knowledge amongst the staff. Ser... See more
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Company details
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Berwick
The staff at Berwick store are always so helpful . The guy who had t been there long and didn’t know they sold Gorilla Tape but helped us find it and Cheryl in the till - such a lovely chatty lady , definitely service with a smile
June 13, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
First Class Service
Called into the Berwick upon Tweed branch for a couple of items and received first class customer service from Cheryl who couldn’t have been more helpful and knowledgeable with a cheerful manner.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Cheryl was great
Cheryl was great, as always. Very informative, friendly, knowledgeable and helpful.
Will certainly be going there for my next tent.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Cheryl and David were of a great help…
Cheryl and David were of a great help on our visit t the Berwick Upon Tweed store having great product knowledge and being friendly and helpful
June 13, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Just visited the store In Berwick and…
Just visited the store In Berwick and was served by a lovely lady called Cheryl. What a lovely lady she truly is a credit to the store made our visit to the store a pleasure.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
We were served by a lovely lady name…
We were served by a lovely lady name Cheryl she is a credit to this company so very pleasure nothing was to much trouble for her to deal with even with the queue building up behind us.
We were on holiday in the area and Cheryl knowledge of the local area was to our benefit to explore the area.
Thank you Cheryl for the doggie treat and your smile and kind manner.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Regular here and Cheryl always super…
Regular here and Cheryl always super helpful and cheery, a real credit to the Berwick store
June 12, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Leisure battery …
Visited today to get a new leisure battery. The Manager was really helpful and when we got to the till Cheryl was so
Nice it was a pleasure to visit Go Outdoors
June 10, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Super Staff
Both the young man on the checkout and the man who gave us advice on items for our campervan were great.
June 3, 2026
Reply from GO Outdoors - Berwick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Cheryl at the checkout was very…
Cheryl at the checkout was very friendly and helpful. Made the whole shopping experience pleasant. Gave lots of advice to save us money, which was brilliant. Will shop here again if only for the friendliness of the staff.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Both Cheryl and the gentleman in shoe…
Both Cheryl and the gentleman in shoe department were both very accommodating making my shopping experience an absolute pleasure
June 9, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Cheryl is a credit to go outdoors very…
Cheryl is a credit to go outdoors very helpful a ray of sunshine
June 4, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop
Great shop, and the staff are very welcoming, we took our Rottweiler pup and they even gave her treats. Served by Cheryl at the checkout, what a lovely lady.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Really nice place
Large, spacious and well stocked shop. Very friendly and helpful staff. I would definitely recommend the place and will return.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Cheryl and I danced
Today we were served by Cheryl she made me so happy and relaxed she felt like a friend within just a few minutes! We even had a little dance together at the discount from the membership. She made our shopping trip!! Thank you Cheryl
June 5, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Amazing team
Cheryl on the counter was absolutely lovely! All the staff were very friendly helped me outside with the big box! Offered to wait with it while I collected my car. Really nice experience and will definitely shop here again
June 5, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great shop
Great shop, good stock.we were served by Cheryl who looked after us very well and gave us fantastic advice.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Got what I was looking for but could do…
Got what I was looking for but could do with stocking more larger sizes 3xl etc lady on the till was very nice
May 21, 2026
Reply from GO Outdoors - Berwick
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Pleasant and helpful staff
Pleasant and helpful staff. Spent time helping us to choose a jacket and very dog friendly. Thanks to Cheryl for the dog treats!
June 4, 2026
Unprompted review
Reply from GO Outdoors - Berwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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