Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... See more
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See what reviewers are saying
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... See more
Company replied
I like the layout and range of products in the Go Outdoors stores. They are so dog-friendly they even provide free doggy treats. The staff are always helpful and polite. And having a membership card... See more
Company replied
Cheryl served us today, very pleasant on till & we had a lovely conversation with her indeed, she made our time at the till run very smoothly indeed.
Company replied
Company details
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
4K reviews
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From the moment we entered the shop......
From the moment we walked in the shop and asked the whereabouts of what we were looking for, the staff were very helpful and friendly. Special mention of Cheryl who served us at checkout....she was so helpful with sound advice and friendly conversation. She also told us the benefits of the loyalty card, which gave us great discount.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really like Go Outdoors
Always very good to deal with, staff very helpful, nothing ever seems to be a problem. This is my experience for many years.
May 11, 2026
Reply from GO Outdoors - Berwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Cheryl was super helpful and chatty…
Cheryl was super helpful and chatty today she always has a smile on her face whenever we are served by her.Great to see people who are happy in their job.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Cheryl was a blast on checkouts
Cheryl was a blast on checkouts! She helped us with a smiley face and made sure we got plenty great customer service! Even did a little savings dance with us after we scanned our card! Legend.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I was served today byCheryl
I was served today byCheryl. She was very attentive and helpful regarding knowledge of purchasing items and how to get the best benefits from my discount cards. Thanks Cheryl.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service from Cheryl on till. Very friendly and helpful.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Cheryl, a star employee
I visited yesterday and bought a new hoodie. Cheryl served me. She was informed, helpful and a pleasure to meet. She reminded me that my Caravan Club membership entitled me to further discount. She and I even did a little dance of joy. Go Outdoors, Berwick you have a star employee in Cheryl
May 20, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Simply the best customer service
I visited the store at the weekend and bought a pair of Montane trousers. I was served by Cheryl who was very knowledgeable about the product. What impressed me even more was the politeness, friendliness and professionalism of Cheryl. It is rare now a days to be served by a person who is genuinely interested in the company and more so the customer. Cheryl is a real credit to the shop Go Outdoors. The customer service alone will ensure I shop here again very soon. Thanks again for all your help
May 17, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great shop and lovely helpful assistant…
Great shop and lovely helpful assistant Cheryl
May 20, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Staff very helpful (Cheryl) and I…
Staff very helpful (Cheryl) and I managed to get everything I needed.
May 17, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
We have just visited this store
We have just visited this store. Very friendly staff. A special mention to Cheryl, who made a big fuss of our dog Milo and had loads of time for us. She helped us with the best discount too. She is an asset to your store.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Berwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Staff were very helpful
Staff were very helpful, especially Cheryl, who went out if her way to help us - highly recommended ☺️
May 15, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and welcoming service on…
Very friendly and welcoming service on arrival and cash desk delivered by Cheryl on arrival and checkout. Explained in detail vast discounts available ie ex services discount and others such as youth groups which will be invaluable for my grandchildren and one potential university enrollment.
May 15, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Cheryl on the till was an excellent…
Cheryl on the till was an excellent ambassador for Go Outdoors... helpful and fun and friendly and great to deal with...an absolute pleasure...X
May 13, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Friendly helpful staff
The two female (Cheryl at till and one on the shop floor) staff members that served me were excellent. Friendly. Helpful. Gave me plenty time to make my mind up about my purchase.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Berwick
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Berwick
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fantastic service as always from all…
Fantastic service as always from all staff so friendly served by the lovely Cheryl who was Fantastic our dog was also made so welcome
May 11, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent shop got all we needed plus…
Excellent shop got all we needed plus local advice from Cheryl the tills. She was very friendly
May 11, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service as always from Cheryl at…
Great service as always from Cheryl at my Berwick-upon-Tweed store. She is always friendly and happy to help.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, Cheryl was very helpful cutting me some waste pipe and took the time to ask if i had any qualifying cards to get a reduction in price. Found the backpack I'd hoped to buy from a great selection. Some bargains to be had clothing wise but sometimes limited sizes available.Great store. Wish I'd had a bit more time.
April 17, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
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