Staff rude and disrespectful . First of all no one present in cycling shopping area to assist. Floor staff asked to assist young lady who spent time talking in walkie talkie, not to customer. Same p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paul at Go Outdoors Berwick was incredibly helpful when helping me and my two daughters choose new walking boots. He was patient, knowledgeable and took the time to make sure we each had the right boo... See more
Company replied
I like the layout and range of products in the Go Outdoors stores. They are so dog-friendly they even provide free doggy treats. The staff are always helpful and polite. And having a membership card... See more
Company replied
Cheryl served us today, very pleasant on till & we had a lovely conversation with her indeed, she made our time at the till run very smoothly indeed.
Company replied
Company details
About GO Outdoors - Berwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Beside the A1167, TD15 2QT, Berwick, United Kingdom
- 01289 543120
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good store with friendly staff.
Good store with a great variety of products. Helpful staff in particular Cheryl on the till who processed our membership and made a real fuss of our small dog.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Cheryl was top draw
Cheryl was top draw, I'd like her to be recognised for the quality of her service. Great purchasing experience.M
May 8, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great Customer Service
Usual quality products from Go Outdoors with competitive prices.
Staff very friendly and helpful, especially, Cheryl, on the checkout. She makes us feel valued and personal as customers with lots of information and humour. A great member of staff.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great service
Great service from both the man that helped us with queries around the store to Cheryl that served us at the till.
May 7, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Always worth a visit
Always worth a visit. Everything you could need for camping and all of excellent quality for a decent price. Also had a nice chat with Cheryl at the tills who was very helpful.
May 7, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very nice and helpful staff great place
Very nice and helpful staff great place
May 6, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Cheryl was lovely at the cash desk
Cheryl was lovely at the cash desk she asked about our holiday and suggested we try st Abbs head where she lives . It was a beautiful place to visit and have a walk with our dog
A huge thankyou
Cheryl
You added to our Northumberland holiday and we'll definitely be coming back x
May 3, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
cheryl was exceptional infact all all…
cheryl was exceptional infact all all staff that helped us, so helpful great deals such a lovely lad Thank you
May 1, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service
Cheryl at the cash desk was super friendly and helpful with my purchase of gloves &gas
Helped me fill out my club membership which saved me a good amount off my price
May 3, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Went into this store on Saturday 2nd…
Went into this store on Saturday 2nd May and was served by Cheryl she was very helpful and a really pleasant lady. Will definitely come back to this store next time I’m visiting the area
May 2, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent staff
Called in to get a coat for a boat trip. Quality, choice and prices were good. We were served by Cheryl who was wonderful, so friendly and helpful, an absolute credit to your store.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The store is well set out
The store is well set out, space to walk between rows too. A good range of clothing and outdoor accessories. Good to be a member as member prices are best. Cheryl on the till was very helpful indeed. Thank you.
April 24, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
We were greeted by Cheryl on the way…
We were greeted by Cheryl on the way into store and she offered our very nervous dog a biscuit. She was so friendly. We looked around the store and got what we needed.We made our way back to the tills to be greeted again by Cheryl. She made a fuss in a nice way of our Labrador again and was so gentle and kind as we explained she is a rescue dog but Cheryl already knew that from her vast Experience with rescue Labradors. Cheryl made sure we had everything we required and told us to have a nice day! What a lovely refreshing change to have such a lovely person to chat to and sharing her knowledge.Cheryl really is an asset to your store.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Easy to get to well stocked helpful…
Easy to get to well stocked helpful staff cheryl very helpfull with our visit
May 3, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Go Outdoors at Berwick has a great…
Go Outdoors at Berwick has a great selection of camping equipment and clothing, the staff are really friendly, especially the lovely Cheryl on checkout.
May 1, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
I found what I wanted quickly and…
I found what I wanted quickly and without fuss. There were two assistants around to help if required. I was served by Cheryl at the till. No problems at all, and we had a pleasant conversation until another customer arrived to pay. It was nice to get the human touch and Cheryl is a credit to your company.
May 1, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
We were served by Cheryl
We were served by Cheryl, she was so love to us and very welcoming. She was a delight
May 1, 2026
Unprompted review
Reply from GO Outdoors - Berwick
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Didn't have my card but assistant was…
Didn't have my card but assistant was vert helpful and tracked my card details without any fuss .
The assistant 's name was Cheryl.
April 30, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Footwear
Needed new walking boots, excellent advice and service. Highly recommend a visit to this store
April 27, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Visited the Berwick store on route to Scotland met assistant Cheryl first saw her 2 years ago. What a font of knowledge on all things outdoors extremely helpful pointed out good places to stop off at and must see places along my route Thanks Cheryl
April 24, 2026
Unprompted review
Reply from GO Outdoors - Berwick
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.