GO Outdoors - Blackburn Reviews 

3,295
•
TrustScore 5 out of 5

4.9

Throstle Street, Bank Top, BB2 1TQ Blackburn, GB

•

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Rated 5 out of 5 stars

We were assisted and served today by Caitlyn and I have to say what an absolute credit to the Go Outdoors team she really is! Saved us so much time and along with her excellent product knowledge an... See more

Company replied

Rated 5 out of 5 stars

Staff member, Sue, was incredibly caring and supportive towards my father during our visit today. She spotted him waiting for me and was concerned that he looked a little lost. My father ha... See more

Company replied

Rated 5 out of 5 stars

Norman was a fountain of knowledge .He had the old school care and attention which is sadly lost in current times Truly appreciated his help and wealth of experience, when buying my new walking boo... See more

Company replied

Rated 5 out of 5 stars

Was served by Paul S at the Blackburn branch. My first time getting fishing gear in the middle of September. He really helped getting me started and giving me the stuff I need rather than all the fa... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Blackburn

Written by the company

Order Queries

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom

  • 01254 927992

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,295)

36,702 reviews in the last 12 months

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Rated 4 out of 5 stars

New boots

Norman was very helpful and pleasant and we were quickly sorted out ..till service was a bit slow only 1 person was serving and he had to ask twice for someone else to come on the till so had to wait a while .

September 27, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the 4 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had the pleasure of meeting Norman…

Had the pleasure of meeting Norman today. At 85 years young the advice and knowledge given about walking boots was second to none. I just went for a look today and ended up buying a pair that perfectly fitted my needs. I could have talked to Norman all afternoon. What an absolute credit to the Blackburn store.

September 27, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by ella who was very…

I was served by ella who was very informative and helpful as I was struggling to find a good pair of trousers. Ellas customer service was exceptional and she was very patient with me. Fantastic service!

September 27, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Norman helped me find a new pair of…

Norman helped me find a new pair of walking boots. He was very helpful and knowledgable. Thank you.

September 26, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Norman helped us out with our walking…

Norman helped us out with our walking boots, very knowledgeable and a lovely man. Thanks Norman, from Molly and Sophie

September 26, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Got some really good advice from Norman…

Got some really good advice from Norman on our child's climbing shoes. Really helpful and friendly!!

September 26, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were assisted by Arthur who was…

We were assisted by Arthur who was friendly and helpful

September 26, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looking for a jacket that wasn't…

I was looking for a jacket that wasn't too thick to wear until the weather gets really cold. Fantastic choice, I really struggled to choose one, so I bought 2 in different colours along with a fleece to wear underneath if needed. Served by a lovely young lady called Aliza, she was so helpful and set up my membership very quickly for just £5 for the year. I saved myself £39.00 today so well worth paying the £5 yearly membership.

September 26, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very knowledgeable staff. Quick and efficient checkout.

September 8, 2026
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help and advice as usual at Go…

Great help and advice as usual at Go Outdoor in Blackburn. Angela on the checkout was her usual cheery self and changed the address on my Go Outdoor card in seconds. The quality of products remains as extensive as ever. Thanks.

September 24, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lou is amazing!

Came in to buy some Merrel’s, Lou provided lovely service, knew everything about the shoes, aswell as being able to advise on what sizing to get through personal use of shoe!
A great credit to the store😊.

September 21, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic as always

Really helpful and knowledgeable customer service, I was looking for some new leather walking boots and Norman was incredible at helping me feel confident in my choice of boot, how to care for them and what wear overtime will look like. I always love Goin into go outdoors and am extremely grateful for the DofE and Scout discounts they offer as outdoor gear can be expensive. Overall very happy :)

September 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul.s in the fishing section went…

Paul.s in the fishing section went above and beyond to help me. He should be a valued employee

September 20, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff very helpful in store

Staff very helpful in store. They point you in the right direction for the items you require.
We had a slight price problem at checkout, but Angela sorted everything for us.

September 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was able to find the walking boots I needed.

I went to the Blackburn store today to try to find some walking boots. Norman was very helpful and knowledgeable and I was able to find the boots I needed for my upcoming trip.

September 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always ask if they haven't got your size on shop floor

Visited today to get a couple of t-shirts, couldn't find the size I was after. A lady called Sue who looked very busy changing stock around was so helpful. I felt really bad disrupting her but she greeted me with a smile and checked the stock for me with no issues. Luckily i did ask as they were additional sizes in stock. Thanks again.

September 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visit this store every week and always…

Visit this store every week and always have a good experience, Paul S. on fishing section is always cheerful and has good knowledge, it's a pleasure to visit.

September 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was in the Blackburn store today

I was in the Blackburn store today
Met paul in the fishing department very helpful and chatty
Would go again

September 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Found everything i wanted in the…

Found everything i wanted in the fishing section. Staff made sure i found everything i was looking for. Then when I went to to pay. Angela was very friendly and asked about my fishing club membership which I had forgotten about. All together very pleasant e perfect.

September 17, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I always use Go outdoors for my fishing…

I always use Go outdoors for my fishing and camper van stuff and all the staff are brilliant especially ANGELA who always helps and makes a fuss of my little dog as well keep it up and thanks Ray.

September 16, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

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