Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more
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See what reviewers are saying
We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
Very good customer service. Got what i wanted Was the salomon x-ultra gore tex shoes that i orginally went in for or merrell moab 3 gore tex. Decided on salomon speedcross peak GTX. Will go back... See more
Company replied
I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more
Company replied
Company details
About GO Outdoors - Blackburn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom
- 01254 927992
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Norman the Climbing Guru
Norman helped me out with my Via Ferrata gear. He was very knowledgeable and friendly. It was a pleasure to chat with him.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We had a lovely experience
We had a lovely experience especially with Graham providing us with the best customer service by helping us find everything we needed and also by helping us load and unload everything from the trolley and he did all that with the biggest smile and the kindest character.
Great Customer service!
Would definitely shop here again.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Norman was very pleasant and although…
Norman was very pleasant and although he was rushing around juggling multiple customers, he ensured everyone was well looked after.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Have exactly what you need in store…
Have exactly what you need in store when you need it had no issues whatsoever online or instire
August 3, 2026
Reply from GO Outdoors - Blackburn
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service by Sue
August 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer …
Luca came over because of a queue forming, he gave us exceptional customer service, efficient, friendly and polite, Luca is a great ambassador for go outdoors
August 9, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Visited Blackburn store yesterday, we were in a queue, Luca promptly came to serve us, he was friendly, efficient and polite. Luca is a great ambassador for go outdoors.
August 9, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We had a great experience
We had a great experience. Graham was the kindest and most helpful person ever as he helped us find with everything that we needed and went out of his way to help us with loading and offloading everything at the till as well.
Lovely experience. Great customer service from Graham. Would definitely shop here again!
August 8, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I went to buy some walking boots
I went to buy some walking boots. The store is great, has everything for the outdoors.
Norman was a great help, he really cares about his customers and made our visit pleasant. Also Kai helped us and was really pleasant to deal with. Nothing seemed too much trouble for either of them, they weren’t pushy and gave us plenty of their time. Norman also has some great stories. Thanks, will return. E
August 8, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
5 stars for Graham for being extremely…
5 stars for Graham for being extremely helpful. Me and my partner are new to carp fishing and we didn’t know where to start but Graham was there straight away. He was very very helpful, he showed us everything we needed either if we were on a budget or everything we needed if we didn’t mind spending a bit more. He spent around half an hour with us and even went 10 minutes over his shift. He explained everything in detail how everything works, what to do and how to set it all up and he didn’t leave until he knew we was confident with what to do with everything. He’s very friendly, funny and very confident and clever in what he knows. Every time we go into go outdoors I always see Graham helping other customers too and everyone always leaves happy with the help Graham has gave them. He’s always got a smile on his face and always leaves customers with smiles on their face too. I’d recommend anyone to go to Graham at go outdoors if you ever need help with anything.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
GRAHAM fishing department
GRAHAM where can I start
What a guy very helpful
Always willing to go that extra mile to help customers
Doesn’t mind helping you out and all
Very well mannered unlike some guys who work on the fishing department
I’m new to carp fishing and had a lot of questions for Graham
He answered them all perfectly described everything to me didn’t bother at all
Showed me everything I needed for carp fishing and explained how to use them correctly and what method is best
There’s so much more I could say but if you need help on the fishing department GRAHAM is definitely the one what a credit he is to go outdoors
August 8, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
The staff were very helpful when I…
The staff were very helpful when I went in for a cycling helmet
Aliza had a good customer relationship.
Friendly and encouraging about riding a bike.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Norman rocks
Norman rocks. He is very knowledgeable about walking boots and shoes and was extremely helpful and patient with me. He is an asset to Go outdoors Blackburn
August 7, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Thanks to Norman
Thanks to Norman who , today, helped me select and purchase new walking shoes and hiking boots. A friendly member of staff.
August 7, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Served by Angela and had a lovely…
Served by Angela and had a lovely conversation and she was very helpful. The Scottish lady who served me in shoe dept was brilliant.
August 6, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Paul we're a gooden he helped me…
Paul we're a gooden he helped me understand what all the things did and picked out the perfect gear for me
10/10 would recommend
August 6, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Paul helped us buy some fishing for our…
Paul helped us buy some fishing for our first time and made it really easy to understand. Good customer service!
August 6, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
In-store and online
It's the staff in store they are always helpful and I have had good online services aswell cannot thank you all enough
July 29, 2026
Reply from GO Outdoors - Blackburn
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Supportive and knowledgeable staff
Sue was really helpful today in the Blackburn store. Despite it being incredibly busy, she served us with a smile and helped us with a query we had. Thank you Sue 😊
August 4, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
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