GO Outdoors - Blackburn Reviews 

3,222
TrustScore 5 out of 5

4.9

Throstle Street, Bank Top, BB2 1TQ Blackburn, GB


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Rated 5 out of 5 stars

We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more

Company replied

Rated 5 out of 5 stars

Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more

Company replied

Rated 5 out of 5 stars

I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. Got what i wanted Was the salomon x-ultra gore tex shoes that i orginally went in for or merrell moab 3 gore tex. Decided on salomon speedcross peak GTX. Will go back... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Blackburn

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom

  • 01254 927992

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,222)

35,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Went in looking for fishing equipment…

Went in looking for fishing equipment as beginners. Paul was exceptionally helpful and dedicated a lot of time and advised us on choosing the right equipment, making our visit a great experience.

July 20, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service!

Went to purchase some essentials for a camping trip and Go Outdoors had everything we needed. Aliza and Usamah were a fantastic help, answering questions about products and supporting us with the process. Excellent service!

July 21, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We was served by Angela

We was served by Angela. What a lovely lady! She was making conversation, getting my son to join in as well. Helped us with a new card as ours had ran out. What a credit to the store angela is.

July 22, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shopping for walking shoes…

Needed new Merrell walking shoes and was served by Lou. Lovely lady and very knowledgable on shoe choice and what was best for me. She made the whole visit a memorable experience for me. Thank you Lou
Dave (Fidycat)

July 8, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to Go outdoors Blackburn to…

Went to Go outdoors Blackburn to purchase some shorts for my son. Was served by Aliza who was super friendly and offered excellent customer service. Thanks Aliza

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Hi all been into Blackburn store today…

Hi all been into Blackburn store today to buy fishing equipment paul s was was a great help instore especially for fishing equipment and advice as always as dealt with Paul on numerous occasions now. Always a great help when needed thankyou paul

July 20, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My grandson went to get some advice…

My grandson went to get some advice about fishing
Paul S was extremely helpful and friendly
Excellent service

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good Experience

Visited the Blackburn store today to look for a specific item, a Montane Dart Lite T-shirt, I couldn’t see them asked an assistant, Luca, who stopped what he was doing and took me to the general area. When I said I was looking for a specific item, he then took me to another area and found my shirt. He then engaged with me later, he was a great sales person and made my visit memorable. The young lady on the till was also very pleasant.

The shop is well stocked, and has a massive range of reasonably priced outdoor items.

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul S is always super helpful

Paul S is always super helpful, I can't fault go outdoors Blackburn

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Norman my trainers are great!

Went to buy camping gear and trainers. Norman helped me on the trainers front, very knowledgeable and helpful member of staff and a really nice guy

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly and helpful.

Very friendly, helpful and knowledgeable staff in shoe department and then again at the tills. Today I was served by a gentleman (did not catch his name), Norman was inspirational and helpful and then Aliza at the checkout was so pleasant and helpful. We alway choose to go to the Blackburn branch (not our nearest store) because of excellent customer service.

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

brillant staff

very good tent we found perfect what we needed. staff names ‘Aliza’ was so incredibly kind and a brilliant help, made whole experience great! her service was exceptional!

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quick service and Paul was great

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thankyou Norman

We had to return some climbing shoes the day after purchasing due to cracks in the heel rubber which we hadnt noticed. All the staff were helpfull but Norman in particular deserves a mention for his knowledge about climbing and assistance in choosing the best replacement (we wanted the same shoe but the size was out of stock)

July 19, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors stores are always friendly…

Go Outdoors stores are always friendly and helpful and the Blackburn branch was no exception. Graham was in no hurry and helped with product choice. Couldn't fault the store, good products at a good price and excellent staff.

July 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Norman served us today whilst getting…

Norman served us today whilst getting my son some hiking boots. He was great help and super chatty and knowledgeable. He was able to show my son a good technique in tying his laces with the boots.

July 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent - Thank you to Aliza who was super helpful :)

July 18, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought some new trainers on line

Bought some new trainers on line , from go outdoors, ordered them , they arrived within a few days , look good feel great on ,got a great discount on the trainers ,after visiting the store to upgrade my membership, would definitely recommend you give them a visit .

July 9, 2026
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

I received my order but had to use…

I received my order but had to use click and collect service. I checked the rod instore to make sure it was OK. I got it home and found that it was the wrong one. I wanted a 10ft and got a 11ft so off I went to the store ( 2nd time) and they had a 10ft rod waiting for me. The bonus was that I got a £4.50 refund. That paid for the petrol, having to go twice. P.S. the staff were brilliant 👏.

July 9, 2026
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really impressed with Go Camping

Really impressed with Go Camping. The team were welcoming and gave great advice. Shop was well stocked and the service was spot on.

July 16, 2026
Unprompted review
GO Outdoors - Blackburn logo

Reply from GO Outdoors - Blackburn

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

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