We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
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Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more
Company replied
I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more
Company replied
Very good customer service. Got what i wanted Was the salomon x-ultra gore tex shoes that i orginally went in for or merrell moab 3 gore tex. Decided on salomon speedcross peak GTX. Will go back... See more
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Company details
About GO Outdoors - Blackburn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom
- 01254 927992
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A good selection of ladies sandles and…
A good selection of ladies sandles and clothes. Lou in the shoe section very helpful.
July 16, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Good job xxxxxxxx
July 16, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent service
Excellent service, very helpful staff. Reasonable price stock
July 13, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Once we actually found someone that…
Once we actually found someone that worked here the staff were very helpful. We were buying a roofbox and bars and we got all the help we needed to find the right bars for our car.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really well stocked and pleasant staff
Really well stocked and nicely laid out. Staff were pleasant and helpful.
Got everything I wanted. Will shop here whenever I need anything for camping or outdoors
July 14, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Norman had good product knowledge and a…
Norman had good product knowledge and a desire to help that made buying quick and easy. it would be a 5* review were it not for an online order paid for in advance was not actually available in the store.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
fishing starter set
Went in today to get a fishing starter set for our daughter and Paul was very helpful and knowledgeable giving advise on what is best and places we could take her.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I had a really great experience at Go…
I had a really great experience at Go Outdoors thanks to the amazing service I received from Aliza. She was incredibly helpful, friendly, and patient throughout my visit. Will definitely go again, thank you.
July 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
All the staff where very helpful
All the staff where very helpful. The Aliza on the checkout was bright, friendly and very helpful.
July 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service from Aliza today…
Great customer service from Aliza today at the Blackburn Go Outdoors, friendly and helpful.
July 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
I was helped by Norman today with my…
I was helped by Norman today with my Salomon boots. He was very knowledgeable and was very personable. Thanks Norman 👌
July 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I went looking for a SPF 50 hat
I went looking for a SPF 50 hat, found a good selection and bought a very comfortable good quality hat. The service from Aliza was wonderful , I will definitely go again, thankyou
July 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service from Aaron
Fantastic experience at the Go Outdoors shop in Blackburn. Aaron helped me to reserve a wild bike and he talked me through the process professionally. His customer service was excellent! I was fully expecting to have to wait for a week for the bike to be ready but David the technician got the checks done very quickly and it was ready the next day. I would definitely use this shop again.
July 9, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Absolutely fantastic advice and help…
Absolutely fantastic advice and help today from staff.think his name was Aaron and he was very busy with several costumers.gave good feedback on a tent i needed and within no time the tent was packed up.so already now for Scotland
July 6, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Came in for new walking boots
Came in for new walking boots, Lou was fab! She helped me pick the perfect boots that fit my needs for my walks. Very knowledgeable and friendly.
July 6, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Fantastic staff
I am writing to say thank you to your staff for the excellent service I received in your store today.
My husband and I came in to buy a tent, and the lady who helped us was absolutely lovely. She explained everything clearly and took the time to make sure we understood our options. She was friendly, patient, and a real credit to your team.
The young lady on the checkout was equally wonderful. Her customer service was outstanding, and she was so warm and welcoming.
Sometimes people come into a store having had a difficult day, and a simple act of kindness can make all the difference. The genuine friendliness and professionalism shown by these two members of staff really brightened my day, and I wanted to make sure they received the recognition they deserve.
Unfortunately, I didn’t get either of their names, but we were in the store at around 11:30 a.m. today, so I hope that helps you identify them and pass on my thanks.
Please let them know how much their kindness and excellent customer service were appreciated.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Tent purchase
I went to buy a tent, staff member Aaron was very helpful & happy to advise. Good service & prices
June 16, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff super helpful
Staff super helpful, in particular Norman who helped me get some walking sandals. Thank you.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Usamah was very helpful
July 1, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good experience and great customer…
Good experience and great customer service. Attended by Usamah.
Thanks
June 30, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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