Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores n... See more
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We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
I had a brilliant experience in Go Outdoors thanks to Norman, a very friendly, honest and knowledgeable guy who helped me pick out the right pair of boots. This is the second time I've been served by... See more
Company replied
Very good customer service. Got what i wanted Was the salomon x-ultra gore tex shoes that i orginally went in for or merrell moab 3 gore tex. Decided on salomon speedcross peak GTX. Will go back... See more
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Company details
About GO Outdoors - Blackburn
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Throstle Street, Bank Top, BB2 1TQ, Blackburn, United Kingdom
- 01254 927992
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff super helpful
Staff super helpful, in particular Norman who helped me get some walking sandals. Thank you.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Usamah was very helpful
July 1, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good experience and great customer…
Good experience and great customer service. Attended by Usamah.
Thanks
June 30, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
We was served by Luca today in the…
We was served by Luca today in the Blackburn store. What a lovely young man. He is a credit to your company.
June 30, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Service by Paul starkie
I was served by Paul starkie on the 29/06/2026 and he is a polite gentleman and he was very happy to help look forward to coming in again soon
June 29, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Paul S in the…
Excellent service from Paul S in the fishing department. Much appreciated after driving over from Skipton.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I went to Blackburn store and was…
I went to Blackburn store and was served by Paul. He was very helpful and polite. Good service and pricing on the fishing department side.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Norman
Norman, what a guy, so helpful and diligent. And all this from a guy who’s 85!! What a credit to GO Outdoors, this man deserves a raise, 100000000 out of 10 👏👏👏👏👏👏👏
June 27, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Blackburn
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service today from Norman who was…
Great service today from Norman who was very friendly, knowledgeable and offered an exceptional service. Norman has helped us a few times before in store and is always cheery, kind and goes above and beyond to help. Thank you so much. All best wishes.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Amazing transaction
Quick reliable service thankyou cant beat go outdoors with her indoors
June 6, 2026
Reply from GO Outdoors - Blackburn
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Graham on the fishing counter was…
Graham on the fishing counter was extremely helpful with my son and I today he gave us some really good advice as we are newbies to fishing and a plan on what to get next if we enjoy our first trip.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fishing Dept.
Fishing Dept.
Excellent service from Paul S.
Took time to explain best rigs snd methods for carp fishing with my son. Excellent knowledge of the products and went that extra mile to help make sure we were comfortable with the information he gave us.
June 14, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Buying new hiking boots
Nipped into store to get some new hiking boots today and found the experience really stress free. Norman was friendly, really knowledgeable and helpful even though I needed to try multiple pairs on. Would definitely recommend
June 14, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Norman was a very friendly member of…
Norman was a very friendly member of staff, he helped me so much in what boots to get and his expertise and advice were really appreciated! Thankyou Norman!
June 6, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great staff
We went to buy a tent and some camping equipment, my phone died so I couldn't use my discount. Staff offers to put my whole order to the side and let us come back for it so we didn't have to find everything again. Really nice and professional people working there, shop is well stocked up so you most likely will find what you're looking for.
May 31, 2026
Reply from GO Outdoors - Blackburn
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Norman
Norman, gave us a delightful experience today with his friendly nature and his practical advice
Thank you very much
June 13, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I had an issue with a pair of Meindl…
I had an issue with a pair of Meindl Philadelphia shoes where the stitching had failed again. After initially being given incorrect information at another store regarding the warranty, I contacted the Blackburn branch and spoke with Eleanor, who took the time to explain the situation properly and advised me to bring the shoes in.
I arrived just before closing time, but Eleanor and Dave from the footwear department were both incredibly helpful and professional. They carefully checked everything, honoured the warranty process correctly, and helped me choose a replacement pair of Salomon shoes as a replacement.
Despite it being the end of the day, neither of them rushed me and they went above and beyond to sort the issue out. What had been a very frustrating experience was completely turned around thanks to their excellent customer service.
A big thank you to Eleanor and Dave for their help – they genuinely made my day. Blackburn GO Outdoors is a credit to the company.
June 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Got served by Paul s
Got served by Paul s. Always friendly & happy to help, my go to store for fishing & camping equipment, great place & top fella, highly recommend
June 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
New shoe's.
The sales assistant that helped my wife with the perches of her new walking shoes was extremely knowledgeable and allso friendly,
Thanks , LOU.
June 11, 2026
Unprompted review
Reply from GO Outdoors - Blackburn
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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